Lead Food and Beverage Attendant, Team Dining Room

San Manuel Band of Mission Indians; Highland (CA); On-site; USD 48,000 - 70,000; Full time

Job summary

San Manuel Band of Mission Indians is seeking a Lead Food & Beverage Attendant to oversee FOH operations at Yaamava’ venues. Under the direction of the Supervisor, Food & Beverage, you will mentor attendants, supervise service flow, and ensure brand standards are met.

You will coordinate with Front of House and Culinary teams, manage side work, train staff, and assist with inventory, POS, and guest interactions, while maintaining a best-in-class guest experience.

Qualifications

• Must be able to read, write and communicate in the English language.
• Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).
• Must be able to manage cash transactions accurately and securely.
• Must be able to provide friendly and efficient service to guests and team members, addressing their needs and resolving issues.
• Must be able to have clear and effective communication with guests and team members.
• Must be able to work under pressure by staying calm and efficient during busy period(s).

Responsibilities

• Is responsible for creating a memorable guest experience by providing exceptional service to all patrons. Ensures all aspects of the F&B guest experience, department programs, and policies are followed. Serves as an extension to leadership, assists management and team as needed to ensure Yaamava’ Brand Service Standards and successful daily operations.
• Is responsible for addressing guest inquiries, concerns, and complaints promptly and professionally prior to getting a manager involved. Coordinates the needs of the guest to the team, kitchen staff, and other departments while escalating any guest or team members’ concerns to leadership.
• Assists and confirms all appropriate side work duties are being performed during operations as necessary. Ensures assignment of team member tasks while monitoring and maintaining the cleanliness of the venue. The Lead F&B Attendant is responsible for maintaining cleanliness and organization of dining areas, including tables, chairs, service stations, and front desk.
• Maintains stock and inventory in all areas and aids with ordering supplies. Responsible for auditing cash register transactions to verify proper documentation of comps, voids, and discounts. Responsible for completing shift reports and team member POS resets.
• Assists with communicating and administering new training material to current team members. Collaborate with management to develop and implement strategies for improving efficiency, productivity, and guest satisfaction. Acts as a role model for team members, demonstrating professionalism and a commitment to uphold the Yaamava’ Brand Service Standards.
• Executes team members uniform check and team members check out. Responsible for assisting with hosting duties, serving stations, seating rotation, and guest assistance at the Kiosks. In certain venues, tasks may include bar set-up and beverage batching.
• Performs other duties as assigned to support the efficient operation of the department.

Skills

Customer service

Leadership

Training

Cash handling

Communication

Education

High School Diploma or GED

Tools

POS system

Job description

Under the direction of the Supervisor, Food & Beverage, the Lead Food & Beverage Attendant assists with all Front of House (FOH) venue responsibilities including host stand, Point of Sale System (POS), and dining room. The position aids in leading a team of attendants by providing direction, training, and support while ensuring excellent customer service that aligns with Yaamava’ Brand Service Standards. It involves collaborating and coordinating with the Front of House and Culinary teams, acting as an extension of leadership. Additionally, the role assists with maintaining proper inventory, product accuracy, and adhering to the responsible sale and service of alcoholic beverages where applicable. The goal is to ensure a consistent Best in Class experience in alignment with the goals and priorities of the Enterprise.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1. Is responsible for creating a memorable guest experience by providing exceptional service to all patrons. Ensures all aspects of the F&B guest experience, department programs, and policies are followed. Serves as an extension to leadership, assists management and team as needed to ensure Yaamava’ Brand Service Standards and successful daily operations.
• 2. Is responsible for addressing guest inquiries, concerns, and complaints promptly and professionally prior to getting a manager involved. Coordinates the needs of the guest to the team, kitchen staff, and other departments while escalating any guest or team members’ concerns to leadership.
• 3. Assists and confirms all appropriate side work duties are being performed during operations as necessary. Ensures assignment of team member tasks while monitoring and maintaining the cleanliness of the venue. The Lead F&B Attendant is responsible for maintaining cleanliness and organization of dining areas, including tables, chairs, service stations, and front desk.
• 4. Maintains stock and inventory in all areas and aids with ordering supplies. Responsible for auditing cash register transactions to verify proper documentation of comps, voids, and discounts. Responsible for completing shift reports and team member POS resets.
• 5. Assists with communicating and administering new training material to current team members. Collaborate with management to develop and implement strategies for improving efficiency, productivity, and guest satisfaction. Acts as a role model for team members, demonstrating professionalism and a commitment to uphold the Yaamava’ Brand Service Standards.
• 6. Executes team members uniform check and team members check out. Responsible for assisting with hosting duties, serving stations, seating rotation, and guest assistance at the Kiosks. In certain venues, tasks may include bar set-up and beverage batching.
• 7. Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED isrequired.

• Minimum two (2) years of food& beverageexperience isrequired.

• Minimum two (2) years of customer service experience is preferred.

• Previousleadership training/experience is preferred.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Must be able to read,writeand communicate in the English language.

• Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).

• Must be able to manage cash transactions accurately and securely.

• Must be able to provide friendly and efficient service to guests and team members, addressing their needs and resolving issues.

• Must be able to have clear and effective communication with guests and team members.

• Must be able to work under pressure by staying calm and efficient during busyperiod(s).

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Must obtain andmaintaina current Food Handler’s card.

• Must obtain andmaintaina Responsible Beverage Service (RBS) certification.

• No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT

• Primarywork environment is in a climate-controlledCasino & Resortsetting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents maybe requiredto work evening,weekendand holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of forcefrequentlyor constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 poundsoccasionally.

• Sedentary work: involves sitting most of the time. Constantlyoperatesa computer and otheroffice productivity machinery, such asa calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data andfigures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter,exitandoperatea motor vehiclein the course oftravel to promotional events, meetings, conferences, tradeshowsand San Manuel properties.

• Endurancesufficientto sit, walk and stand for extended periods, andmaintainefficiency throughout the entire work shift and during extended work hours.

• The employee may be exposed to fumes or airborneparticlesincluding secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.