Lead Flight Dispatch & Ramp Operations

Embry-Riddle; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Time Off Benefits

Tuition Coverage

Retirement Contributions

Personal Leave

Job summary

Embry-Riddle Aeronautical University, Daytona Beach Campus, seeks a Lead Flight Dispatcher in the Flight Department to serve as an operational leader for Flight Dispatch and Ramp Operations, ensuring safe, efficient utilization of university aircraft and resources.

Reporting to the Flight Dispatch/Ramp Operations Manager, the successful candidate will coordinate aircraft availability, maintenance, and scheduling, while mentoring dispatch personnel in a fast-paced aviation environment.

Qualifications

• High school diploma or GED required.
• 3–5 years of related experience in aviation operations, customer service, administrative support, flight dispatch, or a related field.
• Valid driver's license and ability to obtain/maintain TSA security clearance.
• Strong customer service, interpersonal communication, and multitasking skills.
• Proven ability to prioritize tasks, adapt to changing operational requirements, and work under pressure.
• Proficiency with Microsoft Office applications (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Lead daily Flight Dispatch and Ramp Operations activities.
• Coordinate aircraft availability, maintenance scheduling, and resource allocation.
• Monitor flight operations and ensure safety, security, and TSA compliance.
• Investigate disruptions and incidents; recommend improvements.
• Serve as liaison between dispatch, maintenance, and flight operations teams.
• Manage dispatch communications via phone, email, and inquiries.
• Support and maintain operational technology systems used in dispatch and tracking.
• Ensure facilities and equipment remain safe and functional.
• Adjust schedules in response to weather and operational needs.
• Maintain fleet records and safety kit compliance.
• Lead training and onboarding for dispatch personnel.
• Provide desk coverage and support during peak periods and staffing shortages.
• Act as supervisor in absence of Dispatch Manager.

Skills

Customer service

Multitasking

Decision making

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Embry-Riddle Aeronautical University, Daytona Beach Campus, seeks a Lead Flight Dispatcher in the Flight Department to serve as an operational leader for Flight Dispatch and Ramp Operations, ensuring safe, efficient utilization of university aircraft and resources.

Reporting to the Flight Dispatch/Ramp Operations Manager, the successful candidate will coordinate aircraft availability, maintenance, and scheduling, while mentoring dispatch personnel in a fast-paced aviation environment.