Lead Field Service Technician - PIT

Industrial Electric Manufacturing; Pennsylvania; On-site; USD 90,000 - 125,000; Full time

Job summary

IEM is seeking a Field Service Lead to manage a team of 8 technicians and engineers, overseeing startup, commissioning, troubleshooting, and maintenance of IEM products at customer sites across multiple locations. This working-lead role combines hands-on field responsibilities with direct oversight of the team.

The position emphasizes safety, planning, and customer focus, with travel up to 75% to regional sites and required mentorship to ensure on-time project completion and thorough

Qualifications

• Associate degree or equivalent in power distribution or related field.
• Minimum 2 years field service experience, focusing on startup/commissioning of electrical equipment.
• Experience with switchgear and electrical distribution systems.
• Familiarity with advanced networking concepts.
• Prior supervisory or lead-level experience preferred.
• Ability to work independently with minimal supervision.
• Strong teamwork and communication skills.

Responsibilities

• Lead startup and commissioning activities across multiple customer sites, ensuring on-time completion and minimal issues.
• Provide daily supervision, mentorship, and training to field service technicians.
• Serve as technical lead for product expertise and advanced troubleshooting guidance.
• Travel to IEM facilities or field sites for training, factory tests, and shop testing.
• Identify project risks and report to management for action.
• Coordinate with commercial and administration teams for out-of-scope requests.
• Ensure technicians have tools, materials, and documentation to perform work.

Skills

Team leadership

Technical expertise

Planning & coordination

Customer focus

Problem-solving

Safety & compliance

Communication & collaboration

Organization & execution

Education

Associate degree or equivalent in power distribution

Tools

LOTO procedures

Job description

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

PURPOSE OF POSITION

The purpose of the Field Service Lead role is to manage, supervise, and optimize the performance of a team of field service technicians and engineers as they perform startup/commissioning, troubleshooting, and maintenance of IEM products at customer sites. This is a working-lead role, combining hands‑on field responsibilities with direct oversight of a team of approximately 8 technicians supporting 2–6 active customer sites.

SUPERVISORY RESPONSIBILITIES

Provides daily guidance, work direction, coaching, mentorship, and technical support to field service technicians.

ESSENTIAL FUNCTIONS

• Lead and coordinate start-up and commissioning activities for electrical equipment across multiple customer sites, ensuring on time completion and minimizing open issues.
• Provide daily supervision, mentorship, and training to field service technicians.
• Serve as the technical lead, offering product expertise and advanced troubleshooting guidance to technicians and engineers.
• Travel to IEM manufacturing or field service facilities as required to participate in or lead training activities, factory witness tests, and shop testing.
• Identify project areas of risk that may adversely affect the success of subordinate technicians and report these risks to management for action.
• Works on job sites to complete project start-up/commissioning, resolving punch list items found at the job site. Works with IEM Project Managers to update punch lists and ensure jobs are closed out and paperwork deliverables are met.
• Coordinate with commercial and administration teams for requests outside of the startup/commissioning scope.
• Ensure technicians have required tools, materials, and documentation to perform work effectively at each site.
• Report product or quality concerns to management and collaborate with production and engineering teams to address identified deficiencies.
• Work with the Division Manager, Field Service Manager, Field Service Support, and Site Operations Representative in scheduling additional field resources and/or teams to cover service needs.
• Perform other duties as assigned by management.

COMPETENCIES

• Team Leadership & Coaching: Provides day-to-day direction, mentorship, and support to field service technicians, reinforcing accountability, development, and high-quality execution.
• Technical Expertise: Demonstrates strong working knowledge of electrical equipment startup, commissioning, troubleshooting, and maintenance, and serves as a technical resource to the team.
• Planning & Coordination: Organizes field activities, manpower coverage, tools, materials, and documentation to support multiple active customer sites and meet service demands.
• Customer Focus: Builds and maintains positive customer relationships through professionalism, responsiveness, and effective communication during field activities.
• Problem-Solving & Decision-Making: Identifies field issues, assesses risk, and takes timely, practical action to support project completion and minimize disruption.
• Safety & Compliance: Promotes and follows safe work practices, including LOTO and sitespecific safety requirements, and reinforces compliance across the team.
• Communication & Collaboration: Communicates clearly with technicians, managers, project teams, and internal support functions to ensure alignment, issue resolution, and timely closeout of work.
• Organization & Execution: Manages multiple priorities, maintains attention to detail, and ensures field documentation, punch list updates, and follow-up actions are completed accurately and on time.

EDUCATION AND EXPERIENCE

• Associate degree, vocational training, military experience, or equivalent experience in power distribution systems, including switchgear, UPS, generators, PDUs, or related equipment commissioning activities.
• Minimum of 2 years of field service experience, with an emphasis on start-up and commissioning of electrical equipment.
• Experience with switchgear, electrical distribution systems, and electrical control systems preferred.
• Familiarity with advanced communication protocols and networking concepts preferred.
• Prior supervisory or lead-level experience preferred.
• Understanding of lock-out/tag-out (LOTO) procedures involving multiple power sources required.
• Strong teamwork and communication skills required.
• Ability to work independently with minimal supervision required.
• Effective problem-solving skills required.
• Strong organizational skills and the ability to manage multiple priorities required.

PHYSICAL/MENTAL/ENVIRONMENTAL

Physical Demands:
Activities: Sitting – 20% Walking/Standing – 80%
Lifting: Must be able to bend, lift, and carry equipment and materials up to 50lbs.
Vision: Long periods of close work on technical equipment, drawings, and computer screens.
Travel: (up to 75%) required to IEM regional field offices and vendor sites.
Mental Demands: Ability to interpret technical information, analyze issues, prioritize multiple tasks, solve problems in the field, and make sound decisions in a fast-paced service environment.
Environment: climate-controlled office and warehouse environments, with occasional exposure to customer job sites as needed

Why Join IEM

At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey.

We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers

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IEM does not discriminate against any applicant based on any characteristic protected by law.

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