Lead Field Service Technician- Amazon IM01- Liberty, MO

Plug Power Inc.; Montana; On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) with company match

Bonus eligibility

Paid time off

Paid Holidays

Wellness Reimbursement

Tuition Reimbursement

Fertility and Family Building Benefit

Employee Referral program

Employee Assistance Program

Job summary

Plug Power Inc. is seeking a Field Service Technician to support fuel cell products in electric lift trucks. The role involves preventative maintenance, breakdown resolution, and on-site servicing at a specified location.

Expect field retrofits, software/hardware upgrades, and regular reporting of issues to regional counterparts. The position requires a high school diploma with electrical coursework, 3+ years of mechanical/electrical troubleshooting, a valid driver's license, and the ability to

Qualifications

• High school diploma with electrical coursework.
• 3+ years of mechanical and electrical troubleshooting experience.
• Formal electrical/maintenance training may substitute experience.
• Valid driver license with clean record; ability to drive.
• Able to lift 50 pounds regularly.
• Lift truck knowledge preferred.

Responsibilities

• Maintain and service fuel cells at customer sites.
• Diagnostics and troubleshooting to maintain fleet at location.
• Perform field retrofits and software/hardware upgrades.
• Provide on-call and emergency support to customers.
• Purchase tools, equipment, and parts for service as needed.
• Communicate with customer personnel and hydrogen suppliers.
• Report fuel cell performance and field maintenance issues to regional reps.
• Complete incident reports, service logs, and site documentation.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Communication skills

Time management

Independent work

Education

High school diploma with electrical coursework

Formal electrical/maintenance training

Job description

Field Service Technician

Status: Non-Exempt (hourly)

Department: Field Service

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location.This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location.This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on-call and emergency support service to customers as required
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Represent Plug Power in a professional manner at all times and in all interactions
• Perform other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting
• Formal training and education may be also considered in lieu of direct experience
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
• Must be able to lift 50 pounds on regular basis unassisted
• Knowledge of lift truck operation and applications is highly preferred
• General mechanical aptitude is required
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• Excellent verbal and written communication skills
• Creativity in solving technical problems
• Ability to work independently
• Uncompromising dedication to quality
• Exceptional time management skills with the ability to handle multiple tasks
• Punctual and reliable
• Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power

Pay Rate: $24.50 - $25.50

We offer a fantastic total rewards package at Plug, and a brief summary is below:

• Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.
• The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the HR team can discuss that with you.
• Health, Dental & Vision Insurance eligibility starting from the first day of hire
• 401(k) with 5% company match
• Bonus eligibility
• Paid time off including vacation, personal and sick time
• Paid Holidays
• Wellness Reimbursement Program
• Potential to apply for Tuition Reimbursement
• Fertility and Family Building Benefit
• Employee Referral program
• Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.