Lead Field Service Technician- Amazon IM01- Liberty, MO

Plug Power; Liberty Township (OH); On-site; USD 34,000 - 48,000; Full time

Job summary

Plug Power is seeking a Field Service Technician I, Lead to support fuel cell systems in customer locations. You will perform preventative maintenance, diagnostics, and troubleshooting on electric lift truck fuel cells while maintaining clear communication with customers and site personnel.

Responsibilities include field upgrades, inventory and parts management, safety compliance, and timely reporting of breakdowns.

Qualifications

• Minimum high school diploma or equivalent with technical electrical coursework.
• 3+ years of direct experience in mechanical and electrical troubleshooting.
• Must possess a valid driver license, clean driving record.
• Ability to lift 50 pounds regularly.
• Knowledge of lift truck operation is preferred.
• General computer skills: Word, PowerPoint, Excel, Outlook.

Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Diagnostics, troubleshooting, and evaluations to maintain the fleet at a location.
• Perform field retrofits and software/hardware upgrades to existing fuel cells.
• Provide emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support.
• Travel as required; drive safely and adhere to traffic laws.
• Represent Plug Power professionally with customers and site staff.
• Complete administrative duties and maintain service logs.

Skills

Electrical troubleshooting

Mechanical aptitude

Diagnostics

Communication skills

Driver's license

Education

High school diploma or equivalent

Technical electrical coursework

Tools

Word

PowerPoint

Excel

Outlook

Job description

Field Service Technician I, Lead

Status: Non-Exempt (hourly)

Department: Field Service

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for servicing fuel cells at a specific location.This person will also be responsible for reporting breakdown events, parts ordering, and maintenance of fuel cells at a specific location.This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Represent Plug Power in a professional manner at all times and in all interactions
• Perform other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting
• Formal training and education may be also considered in lieu of direct experience
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
• Must be able to lift 50 pounds on regular basis unassisted
• Knowledge of lift truck operation and applications is highly preferred
• General mechanical aptitude is required
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• Excellent verbal and written communication skills
• Creativity in solving technical problems
• Ability to work independently