Lead Field Service Technician

Honeywell; Topeka (KS); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Representative to lead the installation and maintenance of complex systems. This role involves following detailed instructions, improving training guides, and providing exceptional customer support. You'll have the opportunity to represent the company at industry conferences and enhance your technical skills through hands-on experience. If you have a passion for technology and customer service, this position offers a chance to grow and make a significant impact in the field. Join a team that values innovation and diversity while delivering top-notch service to clients.

Qualifications

• High School Diploma or equivalent required, with some field experience.
• Bachelor degree or technical/professional certificate is valued.

Responsibilities

• Lead installation, servicing, and repair of complex equipment.
• Train customers on usage, troubleshooting, and repairs.
• Mentor and train junior field service representatives.

Skills

Customer Support

Communication Skills

Technical Installation

Troubleshooting

Education

High School Diploma

Bachelor Degree or Technical/Professional Certificate

Job description

Join a team recognized for leadership, innovation and diversity.
Leads successful on-site installation, servicing and repair processes of complex equipment and systems without direct supervision. You will follow detailed work instructions and amend any outdated or incorrect instructions with help of Engineering teams. You will make improvements to training guides and documentation. You will lead continuous improvement initiatives in the field to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will train the customer on proper usage, troubleshooting, and basic repair procedures for complex equipment. You will represent Honeywell at industry conferences and provide technical presentations.
Key Responsibilities

• Inspect for Quality
• Install or Repair Work Orders
• Provide Customer Support
• Present at Trade Shows
• Mentor and Train Jr. Field Service Representatives

YOU MUST HAVE

• High School Diploma, or equivalent. Some experience in the field.

WE VALUE

• Previous industry experience
• Previous technical/installation experience
• Previous customer service experience
• Good written and oral communication
• Ability to follow instructions and identify mistakes
• Bachelor degree or technical/professional certificate
• Good presentation skills

Additional Information

• JOB ID: HRD201679
• Category: Customer Experience
• Location: 5200 SW Wenger St, Topeka, Kansas, 66609, United States
• Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

About the company

Honeywell International Inc. is an American publicly traded, multinational conglomerate corporation headquartered in Charlotte, North Carolina.