Lead Field Service Representative

Eaton Group; Austin (TX); On-site; USD 97,000 - 143,000; Full time

Benefits offered by this job

Company vehicle

Tuition assistance for ongoing学习

Overtime and travel premiums

Career growth and safety training

Leads program with bonus pay

Job summary

Eaton is seeking a Lead Field Service Representative to join our ES AMER ESS team. This role can be located in Austin, Corpus Christi, Lubbock, or San Antonio, TX and requires travel with a company vehicle.

The position involves providing 24/7 on‑call support, performing protective relay testing, and maintaining strong customer relationships while ensuring safety standards and regulatory compliance.

Qualifications

• Minimum 5 years field service performing protective relay testing on power equipment.
• Authorized to work in the United States without sponsorship.
• Reside within 50 miles of work location; military candidates exempt from geography rule.
• Valid driver's license with clean driving record.

Responsibilities

• Support customers through power system lifecycle: startup, commissioning, maintenance, testing, and emergencies.
• Provide 24/7 on-call field service engineering and technical support.
• Proficient in protective relay testing, troubleshooting, and safety practices.
• Develop strong customer relationships and document service reports promptly.
• Travel within district/state/region/country as needed; mentor junior technicians.

Skills

Field service experience

Protective relay testing

Electrical distribution knowledge

Customer collaboration

Strong problem solving

Education

High School Diploma or higher

Trade school completion (accredited)

Bachelor's in engineering (preferred)

NICET/NETA certification (preferred)

Tools

Doble F6150

Megger SMRT Series

Omicron Test Universe

Doble Protection Suite

Job description

Eaton’s ES AMER ESS division is currently seeking a Lead Field Service Representative. This role can be located out of Austin, TX, Corpus Christi TX, Lubbock TX, or San Antonio TX. This is a travelling role with the added benefit of company vehicle.

This role is designated as a Regular Driver per Eaton’s Driver Safety Policy and requires a current, unrestricted driver’s license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire.

The expected annual salary range for this role is $97000 - $143000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Eaton’s Engineering Service & Systems Division is seeking a Lead Field Service Representative to join our team.

Eaton has the largest and most experienced team of field services technicians and engineers in the industry, and we are looking to grow our team. In this role, you will:

• Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies; identify and present additional sales opportunities to customers
• Provide 24/7 on‑call availability in field service engineering and technical support for electrical power distribution equipment
• Proficient in protective relay testing and commissioning on power distribution equipment, troubleshooting, test equipment operation, software, parts knowledge, and safety precautions
• Develop and maintain strong working relationships with customers, service shops, and other organizations
• Possess knowledge of UL, NEMA, and NEC standards.
• Generate timely and accurate service reports on work, product performance, and warranties.
• Manage multiple projects independently
• Mentor less experienced technicians

Qualifications:

Basic Qualifications:

• High School Diploma or higher with a minimum of 5 years of field service in performing protective relay testing and commissioning on power distribution equipment, including troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 9 or more years of experience performing protective relay testing and commissioning on power distribution equipment, evaluating and servicing electrical distribution or control systems
• Must be authorized to work in the United States without company sponsorship now or in the future.
• No relocation is offered for this position. All candidates must currently reside within 50 miles of WORK LOCATION to be considered. Active‑Duty Military Service member candidates are exempt from the geographical area limitation
• Must have a valid driver's license with an acceptable driving record

Preferred Qualifications:

• Proficiency with industry-standard relay test equipment, including Doble F6150 (preferred), Megger SMRT Series, Omicron CMC Series, or equivalent platforms.
• Experience using relay testing and automation software, such as Doble Protection Suite, ENOSERV RTS, Omicron Test Universe, Megger RTMS, or similar applications.
• Associate’s degree and/or military experience
• Bachelor's degree in engineering from an accredited institution
• Electrical or General Contractor’s License or Professional Engineering License
• NICET/NETA certification

Skills:

Position Success Criteria:

• Successfully complete and maintain compliance with Eaton’s safety program and policy; This includes role-applicable portions of the EESS Qualified Electrical Worker (QEW) program and any required annual re-certifications thereafter
• Submit to periodic customer required background and drug screenings
• Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements.
• Must be able and willing to obtain Department of Transportation (DOT) non-CDL qualification and comply with all DOT regulatory requirements, if required.
• This role is designated as a Regular Driver per Eaton’s Driver Safety Policy and requires a current, unrestricted driver’s license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire.
• Understands 3-phase power systems and low, medium, and high voltage power distribution equipment.
• Working knowledge of relay protection principles including overcurrent, differential, distance, motor protection, transformer protection, and feeder protection schemes.
• Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Frequently required to climb. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
• Ability to obtain and maintain a valid TWIC card
• Proficient with hand and power tools for equipment assembly
• Strong computer, problem-solving and logical thinking skills
• Works well under time constraints and in stressful situations
• Explain technical problems and solutions
• Collaborates effectively with the team to meet project deadlines

Additional Information:

Team Benefits:

• Guaranteed 40-hour base pay, eligible for overtime and travel premiums
• Career growth, mentorship and safety training
• Company vehicle, toolkit, and phone
• Tuition assistance for ongoing learning
• Leads program with bonus pay
• Opportunities across 32 service branches

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.