Lead EyeCare Advisor

LensCrafters; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus/commission plan

Job summary

LensCrafters in Birmingham, AL is seeking a Lead EyeCare Advisor to deliver the LensCrafters Experience and ensure high-quality optometric care. You will guide patients through exams, frame selection, and product options while coordinating with the doctor and retail teams.

You will greet customers, explain services, review prescriptions, manage records, and help meet store goals. Strong customer service and leadership are essential. Training provided; full-time role with growth opportunities.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in customer service or retail.
• Strong communication and interpersonal skills.
• Knowledge of current fashion trends and store merchandise.

Responsibilities

• Greet customers promptly as they enter the location.
• Explain paperwork, tests, products, and timelines.
• Review prescriptions and patient information carefully; consult with Optician/Doctor as needed.
• Operate POS system and handle payments securely.
• Maintain HIPAA-compliant patient records and store cleanliness? (store appearance).
• Assist customers in frame and lens selection based on vision, lifestyle, and budget.
• Support doctor and retail teams to deliver exceptional eye care experience.

Skills

Customer service

Leadership

Problem solving

Interpersonal skills

Organization

Math skills

Cash handling

Store knowledge

Teamwork

Communication

Education

High School diploma

Tools

POS system

Cash register

Calculators

Computers

Job description

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Requisition ID: 935931

Store #: 000747 LensCrafters

Position: Full-Time

Job Description

GENERAL FUNCTION

The Lead EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care by performing and managing the key steps. Delivers the store's key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together.

Major Duties & Responsibilities

• Greets customers without delay when they enter the location.
• Promptly answers the telephone in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services as well as the appropriate time frame.
• Is attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Strives to achieve "Exceptional Results" on LensCrafters' annual CEI/Functional Skills that align with brand priorities.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
• Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers "One Hour" processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all associates/patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

RETAIL

• Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
• Takes time to help the customers and answer questions giving them a better understanding of available options.

DOCTOR'S OFFICE

• Performs all pre-examination testing with accuracy and attention to detail.
• Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
• Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

Basic Qualifications

• High School graduate or equivalent
• 1 Year of experience
• Customer service skills (internal and external)
• Knowledge of current fashion trends
• Leadership skills
• Problem solving ability
• Familiarity with cash register, computers and calculators
• Organization and sales skills
• Strong basic math skills
• Knowledge of office and store merchandise
• Strong interpersonal skills

Preferred Qualifications

• Previous experience in customer service, retail and/or optical

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.