Lead Expert - Durham Southpoint

Peloton; North Carolina; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Generous paid time off

Disability coverage

401k and tuition assistance

Employee stock purchase plan

Product discounts

Commuter benefits

Job summary

Peloton is seeking a Lead Expert in Durham, NC to drive high-energy, commission-based sales, mentor peers, and manage CRM workflows while delivering a premium Member experience. This full-time role reports to the Store Manager and includes coaching during shifts and hands-on product demos.

You will lead by example, exceed targets, and support daily store operations, inventory, and merchandising to ensure exceptional customer satisfaction.

Qualifications

• 2+ years of retail sales experience, ideally in a premium or commission-based environment with a history of exceeding targets.
• Proven ability to mentor peers, lead by example, and set the pace on a sales floor without formal management authority.
• Highly organized with experience managing a book of business and auditing leads within a CRM platform.
• Passion for health and wellness.

Responsibilities

• Consistently meet and exceed individual monthly sales targets and commission accelerators.
• Proactively engage walk-by traffic and educate customers on the Peloton portfolio to close sales.
• Assist the Store Manager with total-store CRM management auditing leads to maximize conversion rates.
• Act as the floor lead, coaching Experts in the absence of the Store Manager.
• Represent the brand with integrity and build long-term loyalty through honest expectations.
• Contribute to daily operations including inventory management, visual merchandising, and event setup.

Skills

Retail sales

Coaching

CRM management

Lead by example

Organization

Tools

CRM software

Job description

ABOUT THE ROLE

** This role will be eligible to participate in the monthly commission compensation plan **

As a Peloton Lead Expert, you are a full-time, top-performing sales professional and floor leader. Reporting to the Store Manager, you set the pace for the team in a high-energy, commission-driven environment. You excel at individual sales, lead generation, and CRM management, while also stepping up to coach peers in the Store Manager’s absence. You act as the benchmark for excellence in the store, driving revenue while delivering a premium, high-touch Member experience.

YOUR DAILY IMPACT AT PELOTON

• Consistently meet and exceed individual monthly sales targets and commission accelerators
• Proactively engage walk-by traffic and educate customers on the Peloton portfolio to overcome objections and close sales
• Assist the Store Manager with total-store CRM management auditing leads to maximize the team’s conversion rates
• Act as the floor lead, providing in-the-moment coaching to Experts supporting a strong sales culture when the Store Manager is absent
• Facilitate engaging, hands-on product demonstrations that build customer confidence in Represent the brand with absolute integrity, delivering honest expectations to build long-term loyalty
• Contribute to essential daily operations, including inventory management, visual merchandising, and event setup

YOU BRING TO PELOTON

• 2+ years of retail sales experience, ideally in a premium or commission-based environment with a history of exceeding targets
• Proven ability to mentor peers, lead by example, and set the pace on a sales floor without formal management authority
• Highly organized with experience managing a book of business and auditing leads within a CRM platform
• Passion for health and wellness

PHYSICAL REQUIREMENTS

This is an active position requiring long periods of standing and walking in the store, as well as bending and lifting items weighing 35 lbs or more. You must be able to physically demonstrate Peloton products and engage with customers during in-store trials. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**this role is in Durham, NC 27713 at Southpoint Mall**

The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives, and if the location for the job changes.

As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:

• Medical, dental and vision insurance
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pet insurance and so much more!

Hourly Pay Rate

$20—$20 USD

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: [e-mail].

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.