Lead Esthetician

Hand & Stone Franchise Corp; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Employee discounts on products and ser

Job summary

Hand & Stone Massage and Facial Spa in Austin, TX, seeks a Lead Esthetician for a 40-hour workweek. You will lead the Esthetics Department, coach licensed estheticians, and grow both client relationships and service quality.

You will mentor staff, plan promotions, and partner with management to meet service and retail goals while delivering exceptional guest experiences.

Qualifications

• Active Esthetician license is required.
• Experience performing facials, waxing, and advanced skincare services.
• Proven ability to coach and develop other estheticians and drive sales.

Responsibilities

• Lead, coach, and develop the Esthetics Department to high standards.
• Train, mentor, and review Licensed Estheticians on skills and product knowledge.
• Partner with Spa Management to hit service and retail goals and manage education for the team.
• Conduct regular team meetings and quarterly performance evaluations.

Skills

Facials

Team leadership

Coaching

Retail sales

Client retention

Esthetics knowledge

Education

Esthetician license

Job description

Hand & Stone Massage and Facial Spa

40-Hour Workweek | Hands-On Esthetics & Leadership Responsibilities

Are you an experienced Licensed Esthetician ready to take the next step in your career? Do you have a passion for skincare, developing others, and driving results?

Hand & Stone Massage and Facial Spa is looking for a motivated, experienced, and results-driven Lead Esthetician who is seeking a long-term opportunity in a stable, supportive, and growth-focused environment.

This is a full-time, 40-hour-per-week position that combines hands-on esthetic services with dedicated leadership responsibilities. You'll have the opportunity to grow your own clientele while coaching and developing a team of estheticians, improving department performance, and helping shape the success of our esthetics program.

We believe great leaders lead by example. Our ideal candidate is someone who enjoys delivering exceptional services just as much as helping others succeed.

Why Join Hand & Stone?

At Hand & Stone, we're committed to delivering high-quality, results-driven skincare services in a professional and welcoming environment.

Our membership-based business model provides estheticians with the opportunity to develop lasting client relationships, build repeat business, and create customized treatment plans that deliver meaningful results.

We provide appointment booking, professional products, supplies, and ongoing educational opportunities so you can focus on what matters most: your clients, your team, and your professional growth.

About Hand & Stone

Hand & Stone Massage and Facial Spa is a nationally recognized franchise specializing in massage therapy, facial services, and hair removal. With more than 500 locations nationwide, Hand & Stone continues to be a leader in the membership-based spa industry.

We pride ourselves on creating an environment where talented professionals can build rewarding careers, continue developing their skills, and make a meaningful impact.

Your Role as Lead Esthetician

As a Lead Esthetician, you'll serve as both a skilled service provider and a leader within our Esthetics Department.

Leadership & Team Development

• Lead, support, and develop the Esthetics Department to maintain high standards of service, professionalism, and performance.
• Train, mentor, and coach Licensed Estheticians to strengthen technical skills, product knowledge, client retention, and sales performance.
• Partner with Spa Management to establish and achieve esthetics service and retail sales goals.
• Support Spa Associates with esthetics-related education, service recommendations, and product knowledge.
• Conduct biweekly esthetics team meetings to reinforce goals, celebrate successes, and identify opportunities for improvement.
• Complete quarterly performance evaluations for Licensed Estheticians.
• Provide monthly communication to the esthetics team highlighting performance results, accomplishments, and priorities for the upcoming month.

Hands-On Esthetics & Client Experience

• Perform high-quality facial and skincare services while maintaining exceptional guest satisfaction.
• Develop personalized treatment plans and recommend appropriate services and home-care products.
• Build and maintain a loyal clientele through consistent service quality and client education.
• Model best practices in service delivery, retail recommendations, and client relationship building.

Department Operations & Business Growth

• Monitor professional and retail inventory, product usage, and supply needs.
• Collaborate with Spa Management to identify opportunities to increase service revenue, retail sales, and client retention.
• Assist with planning promotional events, educational initiatives, and esthetics-focused activities.
• Meet monthly with Spa Management and/or Ownership to review department performance, progress, and upcoming priorities.
• Participate in ongoing training, professional development, and educational opportunities.

Schedule & Expectations

This is a full-time position requiring 40 hours per week, with time dedicated to both hands-on esthetic services and leadership responsibilities.

• A combination of scheduled client services, team coaching, training, and department management.
• Availability to work at least one weekend day each week.
• Availability to work at least one evening shift.
• Flexibility to support the operational needs of the spa and esthetics team.

What We're Looking For

• Active Esthetician license.
• Professional experience performing facials, microdermabrasion, waxing, and advanced skincare services.
• Demonstrated success in retail sales, service upgrades, and client retention.
• Strong knowledge of skincare products, treatment protocols, and professional service standards.
• Excellent communication, organizational, and interpersonal skills.
• Ability to motivate, coach, and hold team members accountable while maintaining a positive work environment.
• Strong initiative, dependability, and a commitment to achieving team goals.
• Ability to maintain professional liability insurance.

Preferred Qualifications

• Previous leadership, mentorship, or training experience.
• Experience supporting retail sales goals and team performance.
• A passion for continuing education and developing other skincare professionals.

Benefits & Perks

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Supplemental insurance options
• Paid vacation
• Employee discounts on products and services
• Employee rewards and recognition programs
• Employee referral bonuses
• Ongoing education and professional development
• Opportunities for long-term career growth