Lead Environmental Services Technician - Cabarrus (Full Time) 2nd Shift

Hugh Chatham Memorial Hospital; Concord (NC); On-site; USD 29,000 - 43,000; Full time

Job summary

Advocate Health Cabarrus is seeking an Environmental Services Supervisor to lead a team in patient areas, offices, and public spaces. The role focuses on directing daily work, coordinating staffing, and ensuring infection prevention standards are met.

The position requires 3+ years in Environmental Services, leadership experience preferred, and a commitment to exceptional customer service. The department emphasizes teamwork and strong communication within a healthcare environment.

Qualifications

• Minimum three (3) years of Environmental Services, housekeeping, or related experience required.
• Previous lead, trainer, or supervisory experience preferred.
• Healthcare Environmental Services experience preferred.

Responsibilities

• Provides daily work direction and guidance to Environmental Services team members.
• Assigns, monitors, and reviews work activities to ensure completion and quality standards are met.
• Assists with scheduling and staffing adjustments to meet operational needs.
• Serves as a resource to employees and students by orienting, training, and coaching staff.
• Assists leadership with employee onboarding, competency validation, staff development, and performance-related concerns.
• Communicates departmental policies, procedures, and operational updates to staff.
• Promotes employee engagement, teamwork, and positive morale.
• Acts as liaison between Environmental Services, clinical staff, patients, visitors, and other departments.
• Verifies completion of assigned duties and adherence to departmental procedures.
• Conducts inspections of patient rooms, public areas, and high-touch surfaces to ensure cleanliness and compliance with infection prevention standards.
• Coordinates department projects, room setups, and special cleaning activities.
• Monitors bed tracking and assists with patient flow activities as assigned.
• Responds to service requests, emergency cleanups, hazardous material spills, and disaster response activities.
• Identifies opportunities for process improvement and communicates recommendations to leadership.
• Reports safety concerns, equipment malfunctions, and facility issues promptly.
• Performs all Environmental Services duties including: Cleaning patient rooms, treatment areas, offices, conference rooms, public spaces, elevators, stairwells, and restrooms.

Skills

Leadership

Staff supervision

Training

Scheduling

Communication

Infection prevention

Customer service

Safety procedures

Education

High School Diploma or equivalent

Job description

Department: 11906 Atrium Health Cabarrus - Environmental Services

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: staffing for M-F 3p - 1130P, with rotating weekends

Pay Range: $20.80 - $31.20

Major Responsibilities

Leadership and Staff Support

• Provides daily work direction and guidance to Environmental Services team members.
• Assigns, monitors, and reviews work activities to ensure completion and quality standards are met.
• Assists with scheduling and staffing adjustments to meet operational needs.
• Serves as a resource to employees and students by orienting, training, and coaching staff.
• Assists leadership with employee onboarding, competency validation, staff development, and performance-related concerns.
• Communicates departmental policies, procedures, and operational updates to staff.
• Promotes employee engagement, teamwork, and positive morale.
• Acts as liaison between Environmental Services, clinical staff, patients, visitors, and other departments.

Operations and Quality Assurance

• Verifies completion of assigned duties and adherence to departmental procedures.
• Conducts inspections of patient rooms, public areas, and high-touch surfaces to ensure cleanliness and compliance with infection prevention standards.
• Coordinates department projects, room setups, and special cleaning activities.
• Monitors bed tracking and assists with patient flow activities as assigned.
• Responds to service requests, emergency cleanups, hazardous material spills, and disaster response activities.
• Identifies opportunities for process improvement and communicates recommendations to leadership.
• Reports safety concerns, equipment malfunctions, and facility issues promptly.

Environmental Services Functions

Performs all Environmental Services duties including:

• Cleaning patient rooms, treatment areas, offices, conference rooms, public spaces, elevators, stairwells, and restrooms.
• Dusting, mopping, vacuuming, carpet care, floor refinishing, stripping, scrubbing, and burnishing.
• Terminal cleaning and project cleaning throughout the facility.
• Cleaning furniture, walls, ceilings, vents, windows, and fixtures.
• Collecting and disposing of trash, recyclables, regulated medical waste, and hazardous waste in accordance with established procedures.
• Cleaning and preparing discharge and transfer rooms and selected patient-care equipment.
• Maintaining janitorial closets, carts, and equipment in clean and operational condition.

Supply and Equipment Management

• Assists in training staff on cleaning equipment, supplies, and procedures.
• Operates and monitors cleaning equipment including automatic scrubbers, carpet extractors, vacuums, compactors, and other department equipment.
• Inspects equipment for safety, cleanliness, and proper operation.
• Inventories, orders, stocks, and distributes cleaning supplies, paper products, linens, and other department materials.
• Ensures chemicals are properly labeled and utilized according to manufacturer instructions and Safety Data Sheets (SDS).

Customer Service

• Demonstrates exceptional customer service with patients, visitors, physicians, and team members.
• Utilizes communication standards and service excellence practices in daily interactions.
• Addresses concerns and complaints appropriately and escalates issues through the proper chain of command.
• Maintains confidentiality of patient and organizational information.
• Supports efforts to improve patient experience and customer satisfaction outcomes.

Education

• High School Diploma, GED, or equivalent preferred.

Experience

• Minimum three (3) years of Environmental Services, housekeeping, or related experience required.
• Previous lead, trainer, or supervisory experience preferred.
• Healthcare Environmental Services experience preferred.

Knowledge, Skills, and Abilities

• Knowledge of healthcare cleaning methods, infection prevention practices, and environmental services operations.
• Ability to lead and motivate employees in a team environment.
• Strong communication, interpersonal, and organizational skills.
• Ability to prioritize work and manage multiple responsibilities.
• Knowledge of cleaning chemicals, equipment, and safety procedures.
• Basic computer skills.
• Excellent customer service skills.
• Ability to work independently and exercise sound judgment.

Licensure/Certification

• No licensure or certification required.
• Relevant environmental services, safety, or leadership certifications preferred.

Physical Requirements and Working Conditions

• Ability to lift up to 50 pounds and carry up to 30 pounds.
• Ability to push and pull equipment and carts with or without assistance.
• Frequent walking, standing, bending, stooping, kneeling, reaching, climbing stairs, and lifting.
• Exposure to cleaning chemicals, infectious waste, bloodborne pathogens, soiled linen, and varying temperatures.
• Ability to wear required personal protective equipment (PPE).
• Ability to safely operate power cleaning equipment and ladders.
• May be required to perform outdoor duties such as snow and ice control in designated areas.

Disclaimer

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications. Employees may be required to perform other duties as assigned.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such