Lead Enterprise Systems Engineer

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 151,000 - 190,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401(k) plan and match

Paid holidays

Job summary

New Relic is seeking a Lead Enterprise Systems Engineer to bridge business objectives, solution architecture, and hands-on delivery. The role involves coding roughly 70–80% of the time while serving as the primary technical contact for project stakeholders.

You will lead architectural design and deployment of Salesforce/CPQ solutions, mentor engineers, and drive best practices across engineering teams. Collaboration with product and technical leaders is essential to success.

Qualifications

• 5+ years of software development experience in Salesforce/CPQ.
• Architectural design and hands-on development experience.
• Experience translating business requirements into technical roadmaps.
• Knowledge of Salesforce security, configurations, and administration.
• Strong agile/scrum experience and collaboration with product teams.

Responsibilities

• Lead architectural design, development and deployment of Salesforce/CPQ solutions.
• Write clean, efficient APEX code and perform thorough code reviews.
• Mentor Salesforce engineers and lead agile ceremonies.
• Coordinate with technical managers and stakeholders on scope and feasibility.
• Improve CI/CD, testing, and incident response processes.

Skills

Salesforce/CPQ

APEX Triggers & Classes

Lightning Web Components

Salesforce Configurations & Workflow

Salesforce Security & Administration

Jira

GitHub/GitLab

Tools

Jira

GitHub/GitLab

Job description

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

We are seeking an experienced and vision-driven Lead Enterprise Systems Engineer to join our engineering team. In this role, you will bridge the gap between business objectives, solution architecture, and hands‑on execution. The ideal candidate remains actively involved in coding (roughly 70–80% of the time) while serving as the primary technical point of contact for project stakeholders.

What you'll do

Technical Vision & Solution Architecture

• Lead the architectural design, development, and deployment of resilient, scalable solutions in our Salesforce Platform for both Sales & CPQ.
• Translate business and product requirements into clear, technical roadmaps and system specifications.
• Establish engineering best practices, design patterns, coding standards, and testing strategies.

Hands‑On Execution & Quality Assurance

• Write clean, maintainable, and highly efficient APEX code alongside the Salesforce development team.
• Conduct thorough code reviews to ensure quality, security, and performance.
• Manage technical debt, proactively balancing speed of delivery with long‑term system health.

Team Leadership & Mentorship

• Provide technical guidance, direct support, and actionable feedback to Salesforce engineers.
• Mentor team members to foster technical growth and career advancement.
• Lead agile ceremonies (sprint planning, daily stand‑ups, technical grooming, post‑mortems).

Cross‑Functional Collaboration

• Partner closely with Technical Managers, Enterprise Architects, and other Technical Leaders to align on scope, timelines, and technical feasibility.
• Communicate complex technical concepts clearly to non‑technical stakeholders and senior leadership.
• Drive operational excellence by improving CI/CD pipelines, automated testing, and incident response.

This role requires

• Experience: 5+ years of software development experience in Salesforce/CPQ.
• Core Tech Stack: APEX Triggers & Classes, Lightning Web Components (LWC), Salesforce Configurations & Workflow, Salesforce Security & Administration
• System Design: API design, JSON structures, Boundary System Architecture.
• Cloud & DevOps: Familiarity with Dev Ops GearSet platform (preferred).
• Agile Expertise: Strong understanding of Agile/Scrum methodologies and tools (e.g., Jira, GitHub/GitLab).
• Soft Skills: Excellent problem‑solving skills, strong verbal and written communication, and a collaborative, growth‑oriented mindset.

Bonus points if you have

• Experience with Salesforce Communities (Portal) Architecture and design.
• Understanding of modern security practices (OAuth, Integrated Apps, 3rd Party Connectors).

Please note that visa sponsorship is not available for this position.

#LI-JH1 #LI-REMOTE

The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job‑related factors such as an applicant’s skills, qualifications, and experience.

Estimated Base Pay Range

$151,000—$190,000 USD

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time‑off, 11 paid holidays, volunteer time‑off, and other competitive benefits designed to improve the lives of our employees.

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [e-mail].

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office‑based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, theSan Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third‑party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

Review our Applicant Privacy Notice athttps://the company.com/termsandconditions/applicant-privacy-policy