Lead Enterprise Salesforce Architect

Humana; Kentucky; Remoto; USD 142.000 - 196.000; Tempo pieno

Descrizione del lavoro

Humana seeks a Lead Enterprise Salesforce Architect to drive digital transformation by designing scalable solutions and leading architecture and implementation efforts. This role combines deep technical expertise with a client-focused mindset, collaborating across business and tech teams to increase adoption and success.

You will guide multi-functional engagements, own solution design, oversee data integrations, and mentor digital solutions professionals to deliver measurable outcomes for

Competenze

• Bachelor's degree in Computer science, Information Technology, Engineering, Business, or a related field, or equivalent experience.
• 5+ years of experience with customer data, marketing technology, or digital experience platforms.
• Expertise in Adobe Experience Platform (AEP), Real-Time Certified Data Professional, and Adobe Experience Cloud, including data ingestion, identity resolution, audience activation, data governance, and personalization.
• Experience leading 2+ end-to-end AEP implementations as a Technical Architect, with ownership of solution design, integrations, and delivery.
• Hands-on experience across at least three of the following areas: CDPs, DMPs, CRM, Marketing Automation, Omnichannel Personalization, AdTech, CMS and analytics.
• Experience with enterprise platforms such as Adobe, Salesforce, Oracle, Microsoft, or similar ecosystems.
• Experience with REST APIs, cloud architectures, data integration, security protocols, and structured/unstructured data management.
• Experience designing customer data models, database solutions, and scalable data architectures.
• Proficiency in SQL, ETL/ELT processes, API integrations, and tools such as Postman.
• Proven ability to lead technical teams, improve project delivery, and mentor team members.
• Excellent communication and stakeholder management skills, with experience presenting to both technical and executive audiences.
• Ability to manage multiple priorities and deliver complex projects in fast-paced, global environments.
• Experience leading large-scale, cross-functional projects involving multiple partners and workstreams.

Mansioni

• Lead technology and strategy solution engagements across multi-functional workstreams involving CDP/DMP, data onboarding and activation, big data strategy, and analytics on Adobe Experience Platform.
• Gain in-depth knowledge of a client's digital experience strategy, online business model, and customer goals.
• Work with and implement data integrations to support client customer use cases and journeys.
• Provide expert consulting services and expertise to clients and potential clients.
• Collaborate with teams and vendor partners to develop solutions to meet client requirements across data, technology, partners, integrations and analytics.
• Manage multiple client relationships, serving as the primary daily contact.
• Collaborate and guide teams through integration projects with several partners.
• Conduct business analysis – lead process to obtain insight and business strategy from analytics output.
• Establish trust and build relationships with clients and internal and external partners.
• Monitor engagement progress and maintain an account status dashboard summarizing all work streams.
• Address client processes/operations issues through needs analysis and strategy recommendations.
• Strong storytelling capability - slideware development, presentation and communication skills.
• Lead client business reviews and ensure delivery of commitments.
• Manage and train team of digital solutions specialists.
• Maintain a strong interest in rapidly changing trends in the digital marketing space.

Descrizione del lavoro

Become a part of our caring community

A Lead Enterprise Salesforce Architect is a strategic technology leader who drives digital transformation by designing scalable solutions, guiding architecture and implementation efforts, and delivering measurable outcomes. They combine technical expertise with a client-focused mindset, collaborate across technical and business teams, and lead through both strategic vision and hands‑on execution to increase adoption and success.

Responsibilities

• Lead technology and strategy solution engagements across multi-functional workstreams. These engagements involve customer data platform (CDP) or data management platform (DMP), data onboarding and activation, big data strategy, and analytics on Adobe Experience Platform.
• Gain in-depth knowledge of a client's digital experience strategy, online business model, and customer goals.
• Work with and implement data integrations to support Client customer use cases and journeys
• Provide expert consulting services and expertise to clients and potential clients.
• Collaborate with our teams and vendor partners to develop solutions to meet client's unique requirements, which include combinations of data, technology, partners, integrations and analytics.
• Manage multiple client relationships, serving as the primary daily contact.
• Collaborate and guide teams through integration projects with, several partners.
• Conduct business analysis – lead process to obtain insight and business strategy from analytics output.
• Establish trust and build relationships with clients, and internal and external partners.
• Monitor engagement progress and maintain an account status dashboard summarizing all work streams.
• Address client's process/operations issues, through needs analysis, and recommend strategies for improvement.
• Strong storytelling capability - slideware development, presentation and communication skills.
• Lead client business reviews.
• Accountable for successful delivery of client commitments.
• Manage, and train team of digital solutions specialists.
• Maintain a strong interest in rapidly changing trends in the digital marketing space.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree in Computer science, Information Technology, Engineering, Business, or a related field, or equivalent experience.
• 5+ years of experience with customer data, marketing technology, or digital experience platforms.
• Expertise in Adobe Experience Platform (AEP), Real-Time Certified Data Professional, and Adobe Experience Cloud , including data ingestion, identity resolution, audience activation, data governance, and personalization.
• Experience leading 2+ end-to-end AEP implementations as a Technical Architect, with ownership of solution design, integrations, and delivery.
• Hands-on experience across at least three of the following areas: CDPs, DMPs, CRM, Marketing Automation, Omnichannel Personalization, AdTech, CMS and analytics .
• Experience with enterprise platforms such as Adobe, Salesforce, Oracle, Microsoft , or similar ecosystems.
• Experience with REST APIs, cloud architectures, data integration, security protocols, and structured/unstructured data management .
• Experience designing customer data models, database solutions, and scalable data architectures.
• Proficiency in SQL , ETL/ELT processes, API integrations, and tools such as Postman .
• Proven ability to lead technical teams, improve project delivery, and mentor team members.
• Excellent communication and stakeholder management skills, with experience presenting to both technical and executive audiences.
• Ability to manage multiple priorities and deliver complex projects in fast-paced, global environments.
• Experience leading large-scale, cross-functional projects involving multiple partners and workstreams.

Preferred Qualifications

• Master's Degree in Computer science, Information Technology, Engineering, Business, or a related field, or equivalent experience.
• Adobe Experience Platform (AEP) or Adobe RT-CDP certifications.
• Experience with Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), or Adobe Audience Manager (AAM) .
• Experience with CDPs such as Tealium, Segment, Salesforce Data Cloud, or Treasure Data .
• Knowledge of Python, Hadoop, Spark , or other data analytics technologies.
• Experience with Azure, AWS, or Google Cloud Platform (GCP) .
• Background in consulting, professional services, or digital transformation engagements.

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $142,300 - $195,700 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.