Lead Embedded Technician

Ascentek; Milwaukee (WI); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

FSA/HSA

Parental leave

Disability insurance

Supplemental insurance

401(k) match

Pet insurance

Paid days off

Holidays

Uniforms & PPE

Job summary

Ascentek seeks a Lead Embedded Technician to serve as the operational lead for shifts and customer sites within Maintenance 360. You will coordinate daily workflow, assign tasks, support teammate development, and ensure preventive maintenance, environmental services, and industrial cleaning are performed safely and to quality standards.

You will be the primary contact for customers during shifts, perform hands-on maintenance, monitor KPI and safety, and help drive accountability, communication,

Qualifications

• Strong leadership and operational coordination skills.
• Advanced mechanical aptitude and troubleshooting ability.
• Strong customer service and communication skills.
• Ability to train, coach, and support teammate development.

Responsibilities

• Coordinate daily workflow, preventative maintenance schedules, routes, and work assignments for teammates.
• Assign and prioritize emergent requests, environmental services, cleaning assignments, and operational tasks.
• Serve as the primary shift or site contact for customer communication and operational coordination.
• Perform advanced industrial maintenance, fluid management, and industrial cleaning activities.
• Monitor work quality and ensure compliance with workmanship, safety, and operational standards.
• Conduct spot checks, audits, inspections, and route verification activities.
• Support onboarding, training, coaching, and skill development for teammates.
• Coordinate operational priorities and communicate staffing or workload concerns to leadership.
• Ensure service documentation, KPI tracking, operational records, and customer reporting are completed accurately.
• Support inventory management, fluid stocking, material coordination, and customer program activities.
• Assist with troubleshooting customer concerns, operational issues, and emergent requests.
• Assist with training activities, onboarding, process improvements, and workmanship standard development.

Skills

Leadership

Operational coordination

Mechanical aptitude

Troubleshooting

Customer service

Communication skills

Prioritization

Team training

On-call flexibility

Embedded maintenance

KPI & reporting

Education

High school diploma or GED

Job description

Description

With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities ,Ascentek provides an environment where you can love what you do and be your best every day.

What you will enjoy by being a part of a 2025 USA Great Place to Work certified company:

A position that is: Hourly, Full-time, Mon-Fri, 2nd shift, 2:00pm-10:30pm

• Medical Plan options, including fertility coverage and free mental health and telehealth coverage
• Dental and Vision Insurance
• FSA/HSA options
• Paid parental leave
• Company-provided short-term disability, long-term disability, and life insurance
• Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
• 401(k) with a generous company match
• Pet Insurance Benefits
• 21 Paid Days Off
• 7 Paid Holidays
• Stylish company provided uniforms and personal protective equipment

The Lead Embedded Technician serves as the operational lead for assigned shifts, customer locations, or service projects within Maintenance 360 operations. This role coordinates daily workflow, assigns work activities, supports teammate development, and ensures preventative maintenance, environmental services, and industrial cleaning activities are completed safely, efficiently, and according to workmanship standards. The Lead acts as the primary operational contact for teammates and customers during assigned shifts while continuing to perform hands‑on industrial service work and helping drive accountability, communication, safety, quality, and operational execution across the team.

• Coordinate daily workflow, preventative maintenance schedules, routes, and work assignments for teammates
• Assign and prioritize emergent requests, environmental services, cleaning assignments, and operational tasks
• Serve as the primary shift or site contact for customer communication and operational coordination
• Perform advanced industrial maintenance, fluid management, and industrial cleaning activities
• Monitor work quality and ensure compliance with workmanship, safety, and operational standards
• Conduct spot checks, audits, inspections, and route verification activities
• Support onboarding, training, coaching, and skill development for teammates
• Coordinate operational priorities and communicate staffing or workload concerns to leadership
• Ensure service documentation, KPI tracking, operational records, and customer reporting are completed accurately
• Support inventory management, fluid stocking, material coordination, and customer program activities
• Assist with troubleshooting customer concerns, operational issues, and emergent requests
• Assist with training activities, onboarding, process improvements, and workmanship standard development
• Support specialized operational responsibilities including fluid management leadership, coolant system support, route coordination, process auditing, inventory management, training support, customer site program ownership, and operational reporting activities
• Maintain strong working relationships with customers, teammates, and internal business partners
• Perform both advanced and foundational industrial service activities as operational needs require, including environmental services, housekeeping, waste handling, preventative maintenance, and fluid management tasks
• Promote continuous improvement initiatives related to safety, efficiency, service quality, and customer satisfaction
• Enforce EHSS policies, customer safety procedures, and operational compliance standards

Education:

• High school diploma or GED

Experience and/or Training:

5+ years of industrial services, preventative maintenance, manufacturing, or field service experience

Experience coordinating workflow or directing work activities in operational environments

Experience working directly with customers in manufacturing or industrial settings

License/Certification:

Valid driver’s license

Ability to obtain site‑specific certifications as required

Ability to obtain forklift certification if required

Knowledge, Skills, and Abilities:

• Strong leadership and operational coordination skills
• Advanced mechanical aptitude and troubleshooting ability
• Strong customer service and communication skills
• Ability to prioritize workload and delegate assignments effectively
• Strong understanding of preventative maintenance and industrial service operations
• Ability to evaluate workmanship quality and operational performance
• Strong organizational, documentation, and problem-solving skills
• Ability to train, coach, and support teammate development
• Ability to work and/or be on call evenings and weekends occasionally
• Ability to perform basic math calculations to determine coolant concentration adjustments
• Experience leading embedded maintenance or industrial service teams
• Experience supporting large customer manufacturing operations
• Experience with KPI systems, auditing, or operational reporting
• Experience developing procedures, standards, or training materials
• Experience coordinating off-site projects or travel-based service work
• Frequent standing, walking, climbing, kneeling, and lifting throughout shifts
• Ability to regularly lift up to 50 pounds independently
• Exposure to industrial chemicals, coolants, oils, and manufacturing environments
• Ability to maneuver around industrial equipment and confined spaces
• Work performed at customer facilities and industrial job sites
• Occasional travel depending on assignment

At Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities. For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page at https://www.ascentek.com/careers/ .

Ascentek is an Equal Opportunity Employer, including Protected Veterans and Individuals with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.