Lead Ecommerce Associate

Goodwill Greater Milwaukee & Chicago; Racine (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago seeks a Lead Ecommerce Associate to oversee online operations and mentor staff, driving revenue from donated goods through ecommerce channels. You will coordinate listings, respond to customer inquiries, and ensure efficient fulfillment while maintaining safety standards.

The role requires flexibility for nights/weekends and the ability to work independently, with a focus on process improvement and team collaboration.

Qualifications

• Requires two years of college education or equivalent experience.
• Ability to function independently in a work setting.
• Forklift certification may be required at site.
• Willingness to work flexible hours including nights and weekends.

Responsibilities

• Provide direction, coaching, and mentoring to staff to ensure positive onboarding and experience.
• Analyze and respond to customer inquiries regarding orders, pricing, item descriptions, inventory, and shipping/receiving.
• Maximize revenue and margin from donated goods through online sales.
• Optimize listings, handling, rotation, and shipping to meet daily productivity goals.
• Coordinate information across multiple customers to satisfy production needs.
• Follow safety procedures, use PPE, and maintain proper body mechanics.

Skills

Customer Focus

Values Differences

Communicates Effectively

Situational Adaptability

Drives Results

Ensures Accountability

Education

Two years of college education or experience equivalency

Tools

Forklift certification

Job description

Description

The Lead Ecommerce Associate provides direction, coaching, and/or mentoring to new and existing employees to ensure positive employee onboarding and experience.

Responsibility Level

Implements strategies to achieve the goals for the organization and is responsible for overseeing the daily operations of the various Ecommerce departments. Implements, revises, and sustains policies,

procedures and programs. Typically works on projects and initiatives that span 3 – 12 months.

Principal Duties

• 1. Provides direction, coaching, and/or mentoring to new and existing employees to ensure positive employee onboarding and experience.
• 2. Analyze, interpret and act on customer inquiries regarding a broad range of subjects including but not limited to: orders, order status, pricing, item descriptions, inventory and shipping/receiving.
• 3. Maximize revenue and margin from donated goods through online sales.
• 4. Maximize sales performance through proper listing, handling, rotation, and shipping of all merchandise and meet or exceed daily productivity goals.
• 5. Utilize PC and software accurately and communicate between different seller platforms.
• 6. Ability to coordinate information relative to several different customers at the same time in order to satisfy individual customer production needs.
• 7. Follows safety procedures, uses PPE as needed and uses proper body mechanics when performing each task.
• 8. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
• 9. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.
• 10. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.
• 11. Community Engagement: Champions Goodwill’s community engagement initiatives and serves as an ambassador for Goodwill in the wider community.
• 12. Responsible for completing other duties/responsibilities as assigned.

Requirements

• 1. Two years of college education or experience equivalency, and a minimum of 2-year experience.
• 2. Must be able to function independently in a work setting.
• 3. Forklift certification, if required at site.
• 4. Work flexible hours; nights and weekend shifts may be required to meet business needs.

Core Cultural Competencies

• 1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
• 2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
• 3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
• 4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
• 5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
• 6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Physical/Sensory Demands

• 1. Able to stand and/or sit for extended periods of time.
• 2. Able to bend and reach to work with merchandise.
• 3. Able to lift, push or pull a maximum of 75 pounds.
• 4. Manual dexterity to operate material handling equipment.
• 5. Able to grasp material for inspection and sorting activities.
• 6. Able to visually observe merchandise, markings and up-close use of jeweler loops.
• 7. Able to work independently.

When determining placement within the salary range for this position Goodwill Greater Milwaukee & Chicago considers education, experience, internal equity, market demands and other qualifying criteria. It is not typical for individuals to be hired at or near the top of the rage for their role and compensation decisions are dependent on facts and circumstances of each case.

Certain roles are eligible to participate in an incentive plan. Participation in this plan does not guarantee an incentive payment and is subject to the terms and conditions of the plan, which are subject to change.

In addition to compensation, we offer a competitive benefit program that may include medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO) and more. The specifics of each benefit package will vary depending on factors such as full or part time jobs, contracted, temporary, or other job categories.

Equal Opportunity Employer

(SEW)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.