Lead Donor Center Technician

Grifols, S.A; Flint (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Grifols, S.A. is seeking a Donor Center Associate to conduct pre-donation medical screening, assess donor suitability and manage the plasmapheresis setup and monitoring. You will help ensure safe, compliant operations and build rapport with donors to support long-term donation.

The role requires thorough documentation, adherence to FDA/OSHA/CLIA procedures, and strong administrative skills to assist center management and deliver excellent customer service.

Qualifications

• Requires state licensures or certifications where applicable.
• Two years of related experience preferred.
• Ability to follow SOPs, OSHA/CLIA guidelines.
• Experience with donor screening and plasmapheresis procedures.

Responsibilities

• Conduct pre-donation medical screening per guidelines.
• Determine HCT and protein via finger stick and hematastat/refractometer.
• Promote customer satisfaction through responsive service.
• Assess donor suitability and monitor plasmapheresis setup and procedure.
• Maintain donor files and accurate records.
• Communicate donor medical information to Medical Staff.
• Maintain sanitation and organize work area.

Skills

Customer service

Medical screening

Donor interaction

Documentation

Administrative duties

Sanitation

Communication

Regulatory compliance

Education

High School diploma or GED

Job description

Primary responsibilities for role

• Conducts pre-donation medical screening in accordance with established guidelines.
• Determines Hematocrit (HCT) and Protein via finger stick and use of the hematastat and refractometer.
• Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.
• Assess donor suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors
• Provides appropriate feedback to ineligible donor candidates.
• Ensures all donor screening information is complete and accurate prior to donation.
• Effectively communicates donor medical information to Medical Staff.
• Establishes and maintains donor files in an organized and efficient manner.
• Maintains accurate and thorough documentation of necessary records.
• Assists in maintaining a clean, organized and efficient work area, including maintaining supplies necessary to perform job duties
• Disposes of all contaminated disposable equipment.
• Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
• Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.
• Learns and maintains through familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures.
• Maintains and ensures proper sanitation and cleaning of equipment and work areas between donors.

Additional Responsibilities

Cross trained and works in other areas to ensure efficient center operations.

Education

High School diploma or GED. Obtains required state licensures or certifications where applicable.

Experience

Typically requires 2 years of related experience.

Occupational Demands

Occupational Demands Form # 71: Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32 degrees F while working in plasma freezer. Personal protective equipment required such as protective eyewear, garments, gloves and cold gear. Work is performed sitting or standing for entire shift, bending, and twisting neck and waist for 1-2 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Ability to make precise coordinated movements, of the fingers to grasp and manipulate objects. Frequent foot movement: may infrequently squat, crouch or sit on one's heels. Light lifting of 15lbs. with a maximum lift of 50lbs. May reach below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to comprehend and follow instructions to complete assigned tasks. must possess the ability to listen to and understand information and ideas presented through spoken words and sentences. must perform within the guidance of both oral or written instructions. Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to their occurrence. Relates sensitive information to diverse groups.

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Third Party Agency and Recruiter Notice

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.