Lead - DISANet Systems Monitoring Center Administrator (DSMC)

Quantum Sky; Fort Meade (MD); On-site; USD 130,000 - 135,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) match

Paid Time Off

Job summary

Quantum Sky is seeking a Lead Systems Monitoring Center Administrator (DSMC) to support a 4th estate customer at Fort Meade. You will monitor enterprise networks, manage incidents, and develop dashboards to communicate health and trends.

The role requires 4+ years of relevant experience, DoD IAT II certification, and on-site work Mon-Fri 3:00 PM–11:00 PM with occasional after-hours support based on mission needs. Strong Power BI and ServiceNow skills are essential.

Qualifications

• Bachelor’s degree and 4+ years of relevant experience
• Experience supporting enterprise IT operations, network operations, a NOC, or similar monitoring environment
• Experience using SolarWinds, ScienceLogic, Aternity, or comparable tools
• Experience identifying and analyzing infrastructure, network, service, or end-user performance issues using monitoring data
• Experience creating and tracking incidents using ServiceNow ITSM or comparable IT service management
• Experience developing operational reports, metrics, dashboards, and status reports
• Experience with Power BI or comparable data visualization/reporting tools
• Strong technical writing skills, including documenting outages, impacts, timelines, and events
• Ability to translate technical information into concise reporting for technical teams and leadership
• Proficiency with Word, Excel, PowerPoint
• Ability to work onsite Mon-Fri 3:00 PM–11:00 PM
• Active DoD IAT Level II certification prior to start

Responsibilities

• Provide continuous monitoring and operational awareness of enterprise network infrastructure, services, systems, and end-user experience
• Monitor alerts, events, performance indicators, and service health to identify outages and mission impact
• Initial analysis of monitoring alerts and escalation to Tier 3 engineering or other teams
• Create incident tickets and ensure escalation within defined timeframes
• Track outages and VIP-impacting incidents through resolution with accurate status and timelines
• Develop and distribute twice-daily operational status reports and outage notifications
• Document significant events, outages, escalations, and actions in the Master Station Log (MSL)
• Correlate data across monitoring platforms to provide a comprehensive view of health and experience
• Develop Power BI dashboards and reports communicating health, availability, incidents, and trends
• Generate ad hoc, daily, weekly, and monthly reports using Power BI, ServiceNow, SolarWinds, ScienceLogic, and Aternity
• Support onboarding/offboarding of devices and assets within monitoring platforms
• Identify gaps in monitoring coverage and coordinate corrective action
• Interface with DISA customers, technical teams, and leadership to communicate status and trends
• Prepare and deliver operational briefings for technical and senior leadership audiences
• Support configuration/integration of monitoring and reporting platforms to improve visibility
• Maintain clear, concise documentation in a fast-paced environment

Skills

Incident management

Technical writing

Operational reporting

NOC operations

Power BI reporting

Education

Bachelor’s degree in IT/related field

Tools

SolarWinds

ScienceLogic

Aternity

ServiceNow ITSM

Power BI

MS Office

Job description

Description

Quantum Sky is searching for a Lead Systems Monitoring Center Administrator (DSMC) to support a 4th estate customer at Fort Meade.

Responsibilities:

• Provide continuous monitoring and operational awareness of enterprise network infrastructure, services, systems, and end-user experience using SolarWinds, ScienceLogic, Aternity, and other approved monitoring platforms.
• Monitor alerts, events, performance indicators, and service health to identify outages, degradation, abnormal conditions, and potential mission impact.
• Perform initial analysis of monitoring alerts to determine scope and potential impact and initiate appropriate escalation to Tier 3 engineering or other responsible technical teams.
• Create incident tickets for identified outages and ensure incidents are escalated to the appropriate teams within established timeframes.
• Track network outages, service disruptions, VIP-impacting incidents, and other high-visibility events through resolution, maintaining accurate status and timeline information.
• Develop and distribute twice-daily operational status reports, outage notifications, and other required operational reporting.
• Document significant events, outages, escalations, and actions within the Master Station Log (MSL).
• Correlate information across multiple monitoring platforms to provide a comprehensive view of network, service, and end-user experience.
• Develop and maintain Power BI dashboards and reports to communicate operational health, availability, incident trends, performance, and other key metrics.
• Generate ad hoc, daily, weekly, and monthly reports using Power BI, ServiceNow, SolarWinds, ScienceLogic, Aternity, and other approved data sources.
• Support onboarding and offboarding of network devices, services, and other assets within monitoring platforms to maintain accurate and complete monitoring coverage.
• Identify gaps in monitoring coverage, including devices or services that are not reporting or being monitored as expected, and coordinate corrective action.
• Interface with DISA customers, technical teams, and leadership to communicate operational status, significant events, emerging trends, and mission impacts.
• Prepare and deliver operational briefings and status updates for both technical and senior leadership audiences.
• Support configuration and integration of monitoring and reporting platforms as necessary to improve visibility, reporting accuracy, and operational awareness.
• Maintain clear, concise, and accurate documentation in a fast-paced operational environment.

Qualifications

Required:

• Bachelor’s degree and 4+ years of relevant experience; additional years of relevant experience may be substituted in lieu of a degree.
• Experience supporting enterprise IT operations, network operations, a Network Operations Center (NOC), or a similar monitoring environment.\
• Experience using one or more enterprise monitoring platforms such as SolarWinds, ScienceLogic, Aternity, or comparable tools.
• Experience identifying and analyzing infrastructure, network, service, or end-user performance issues using monitoring data.
• Experience creating and tracking incidents using ServiceNow ITSM or a comparable IT service management platform.
• Experience developing operational reports, metrics, dashboards, and status reports.
• Experience with Power BI or comparable data visualization/reporting tools.
• Strong technical writing skills, including the ability to clearly document outages, impacts, timelines, and technical events.
• Ability to interpret technical information and translate it into concise reporting appropriate for both technical teams and leadership.
• Proficiency with Microsoft Office products, including Word, Excel, and PowerPoint.
• Ability to work onsite Monday through Friday from 3:00 PM–11:00 PM, with occasional weekend or after-hours support based on mission requirements.
• Active DoD IAT Level II certification prior to start.

Desired:

• Hands-on experience with multiple enterprise monitoring platforms, particularly SolarWinds, ScienceLogic, and Aternity.
• Experience developing Power BI dashboards, including combining or presenting data from multiple operational data sources.
• Experience developing reports and dashboards within ServiceNow.
• Experience correlating infrastructure monitoring, network performance, incident, and end-user experience data to identify service-impacting conditions.
• Experience supporting DISA, DoDNet, or another large-scale DoD enterprise environment.
• ITIL v3/v4 certification or practical experience working within ITIL-based operational processes.
• Experience preparing and delivering operational briefings to senior government or organizational leadership.
• Knowledge of DoD enterprise IT policies, procedures, and operational reporting requirements

About Quantum Sky

Compensation:

• Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position is typically between 130-135K. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Benefits:

• Highlights of our benefits include Health/Dental/Vision, 401(k) match, Paid Time Off, STD/LTD/Life Insurance, Referral Bonuses, professional development reimbursement, and parental leave.

The world the mission operates in is going post-quantum, contested, and machine-speed. Quantum Sky engineers the advantage across cyber, networks, software, and quantum because the mission demands dominance, not parity. We don't follow the map. We draw it.

At Quantum Sky, we believe that success starts with our people. We foster a collaborative, innovative, and mission-driven environment where every team member plays a critical role in shaping the future of technology. Are you ready to join #TeamQuantumSky?

Quantum Sky Engineering LLC is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, [sexual orientation, gender identity,] national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.