Lead Director- Digital Product – Admission Prevention

9025 CVS Shared Services Resources LLC; Massachusetts; Hybrid; USD 144,000 - 288,000; Full time

Job summary

CVS Health is seeking a Lead Director of Digital Product for Admission Prevention and Patient Segmentation. You will shape technology strategy, align with clinical leaders, and drive end-to-end roadmaps that optimize patient outcomes and control costs in a remote, national-capable role.

You will lead a diverse team including product managers, Epic analysts, software engineers, data scientists, and UX designers to translate clinical visions into scalable solutions within Epic-driven workflows.

Qualifications

• Executive Presence: communicate, influence and build trust with executives and teams.
• Epic EHR Expertise: hands-on experience with Epic workflows and configuration.
• Healthcare Operations & VBC: strong knowledge of care models and cost initiatives.
• Product & Technical Leadership: history of leading cross-functional tech teams.
• Problem-Solving & Accountability: frame challenges and drive measurable outcomes.
• People Leadership: lead with empathy and resilience, build high-trust teams.

Responsibilities

• Strategic partnership with leadership to drive admissions prevention and care models.
• Lead multidisciplinary teams to build end-to-end clinical technology pathways.
• Oversee governance of technology lifecycle from discovery to deployment and outcomes.
• Foster a culture of curiosity, resilience, and high engagement in high-pressure cycles.

Skills

Executive Presence

Epic EHR Expertise

Healthcare Operations & VBC

Product & Tech Leadership

Problem-Solving & Accountability

People Leadership

Education

Bachelor’s degree

Tools

Epic EHR

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Lead Director, Digital Product – Admission Prevention

Location: Remote Department: Healthcare Technology & Product Management Reports To: Executive Director, Digital Product - Medical Cost Initiatives

Role Overview

As the Lead Director of Digital Product for Admission Prevention and Patient Segmentation you will lead the technology product strategy and execution for key medical cost portfolios for CVS Healthcare Delivery. Core areas of focus are Care Transitions and Patient Segmentation. In this high-impact executive role, you will partner directly with clinical and business operational leaders to shape end-to-end technology pathways that support CVS Healthcare Delivery care models. You will lead a multidisciplinary team of product managers, Epic analysts, software engineers, data scientists, and UI/UX designers to translate clinical vision into scalable technology roadmaps that optimize patient outcomes and lower the total cost of care. The candidate must have expertise with value-based care models and Epic as a core care delivery platform.

Key Responsibilities

• Strategic Business Partnership & Care Model Integration – Partner with healthcare delivery leadership to collaborate on end-to-end care models to drive admissions prevention, including optimizing care coordination and developing/implementing patient risk stratification models. Serve as a strategic thought partner for CVS HCD business stakeholders as they define the "why" and the "what’ for care model strategy. Drive cross-functional technology teams that surface technology solutions to enable care model strategy and drive end-to-end execution of technology products. Establish shared outcome metrics with business leaders, ensuring all technology investments directly drive improved clinical quality, patient experience, and financial performance.
• Product & Technology Leadership – Lead multidisciplinary technology teams —including Product Managers, Epic Analysts, Software Engineers, Data Scientists, and Designers—to build seamless, end-to-end clinical technology pathways that reduce medical costs, while driving patient experience and outcomes. Oversee the transformation of broad clinical ideas into rigorous problem statements, actionable product specifications, and robust Epic/technology architectures. Ensure smooth integration between external data sources (e.g., claims data, remote monitoring, health plan feeds) and internal Epic workflows to provide clinicians with real-time, actionable insights. Know when these integrations are needed and partner with technical team members to ensure effective execution that works well in clinical practice.
• Operational Execution & Continuous Improvement – Take end-to-end accountability for the technology lifecycle, from initial problem discovery through technical solutioning, build, deployment, and measurable outcome realization. Establish continuous feedback loops and iterative improvement cycles to ensure deployed technologies achieve targeted clinical and financial goals. Maintain a deep operational understanding of both Value-Based Care (VBC) and Fee-for-Service (FFS) delivery environments to ensure solutions scale across business models.
• Team Leadership & Culture – Lead, mentor, and build a high-performing product team of “translators”—professionals fluent in both healthcare operations and technology capability. Lead and mentor cross-functional technology teams beyond product—Epic analysts, engineers, data scientists—focused on driving success in CVS HCD admissions prevention efforts. Foster a team culture grounded in curiosity, resilience, problem-solving, and joy, maintaining high engagement even during complex, high-pressure execution cycles.

Qualifications & Key Competencies

Executive Presence: Proven ability to communicate, influence, and build trust with senior executive stakeholders and frontline team members alike.

Epic & Healthcare Tech Expertise: Hands-on experience with Epic EHR workflows, module configurations, and translating operational requirements into Epic build. Understanding of how external health data enriches EHR clinical workflows.

Healthcare Operations & Domain Knowledge: Deep familiarity with clinical operations, Quality Improvement (QI) methodologies, Value-Based Care (VBC) constructs, and Fee-For-Service (FFS) operational dynamics, and medical cost initiative care pathways.

Product & Technical Leadership: Track record of leading cross-functional teams to deliver high-scale technology backed clinical interventions.

Problem-Solving & Accountability: Exceptional analytical rigor; ability to frame ambiguous clinical challenges into structured problem statements and hold teams accountable to measurable outcomes.

People Leadership: Demonstrated ability to lead with empathy, optimism, and rigor, building high-trust teams that excel under pressure.

Required Experience & Education

Education: Bachelor’s degree required; Graduate degree and/or clinical background preferred (RN, MD, DO, NP, PA).

Experience: 10+ years of progressive leadership experience spanning healthcare operations, clinical technology product management, and enterprise EHR implementation (specifically Epic).

Track Record: Proven history of partnering with primary care delivery networks, retail clinics, or value-based care organizations to improve medical cost trends and clinical care pathways.

Pay Range

The typical pay range for this role is: $144,200.00 - $288,400.00. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

We anticipate the application window for this opening will close on: 10/08/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.