Lead Direct Support Professional: West Lake - Cottage 4 | Full-Time 2nd Shift/On Call | Lowell, MI

Hope Network; Lowell (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental & vision insurance

403(b) retirement with company match

Paid PTO and training

Job summary

Hope Network in Lowell, MA is seeking a Lead Direct Care Professional to oversee and deliver direct care in diverse settings. You will model person-centered support, promote independence, and ensure the implementation of medical, clinical, therapeutic, and behavioral plans.

You will mentor and orient new staff, assist with on-call coverage, and guide teammates when supervisors are unavailable. This is a role with meaningful daily impact and growth opportunities.

Qualifications

• Compassionate, dependable, and team-oriented mindset.
• Strong communication and ability to build trust.
• Adaptable, patient, and resilient.
• Person-centered mindset with respect for individual differences.

Responsibilities

• Assist with daily living, personal care, and medications.
• Support community outings, transportation, and activities.
• Build positive relationships and encourage independence.
• Help maintain a safe, structured, and supportive environment.
• On-call rotation responsibilities and coverage.

Skills

Compassionate

Communication

Team player

Adaptable

Education

Bachelor's degree with 2 years experience

Associates degree with 3 years experience

HS Diploma/GED with 4 years experience

Job description

Make a real impact—help someone build independence while building a career, you’re proud of.

The Lead Direct Care Professional provides oversight, support, and direct care to individuals served by Hope Network across a variety of settings. This role serves as a leader on shift, modeling person-centered support, promoting independence, and ensuring the implementation of medical, clinical, therapeutic, and behavioral support plans. The Lead Direct Care Professional also mentors, trains, and orients new staff, assists with on-call responsibilities, and provides guidance and support to team members when supervisors are unavailable or off-site.

What You’ll Do

• Assist with daily living (ADLs), personal care, and medications
• Support community outings, transportation, and activities
• Build positive relationships and encourage independence
• Help maintain a safe, structured, and supportive environment
• On Call rotation

What We’re Looking For

• Compassionate, dependable, and team-oriented
• Strong communication and ability to build trust
• Adaptable, patient, and resilient
• Person-centered mindset with respect for individual differences

Required

What You Bring

• Minimum Education required:
  • Bachelors degree with 2 years experience in applicable setting
  • Associates degree with 3 years experience in applicable setting
  • HS Diploma/GED with 4 years experience in applicable setting
• Valid driver’s license
• Ability to lift 50 lbs.
• Ability to pass background checks and fingerprints
• Ability to obtain CPR/First Aid certification

Top Benefits

• Competitive pay
• Medical, dental & vision insurance (may vary based on job status)
• Virtual Concierge Medical Services
• 403(b) retirement with company match (up to 3%)
• Generous Paid Time Off (PTO)
• Paid training + career growth opportunities
• Tuition reimbursement and scholarship opportunities
• Employee Assistance Program (mental health + support)
• Company-paid life insurance

Why Hope Network

Not your average job. Not your average impact.

At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters.

Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly matters.