Lead Digital Transformation Analyst

Eaton; Raleigh (NC); Remote; USD 97,000 - 143,000; Full time

Job summary

Eaton’s Critical Power Solutions Services team seeks a Lead Digital Transformation Analyst to advance our digital capabilities remotely within the US, with a preference for Eastern/Central time zones. The role focuses on process improvement, platform governance, and AI-enabled initiatives to improve efficiency and decision-making.

Join a team delivering mission-critical power solutions for data centers, industrial and commercial customers. Minimal travel is expected (~10%).

Qualifications

• Bachelor's degree from an accredited institution.
• Minimum of 4 years of professional experience.
• Minimum of 2 years of process ownership/optimization the Salesforce application.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position.
• No relocation benefit is being offered for this position.

Responsibilities

• Document critical business processes with business SMEs.
• Monitor digital enhancement platform requests and determine priority.
• Define functional business process needs for digital platform applications.
• Collaborate with global partners to drive standardization across platforms.
• Assist with troubleshooting user issues across digital platforms.
• Ensure data quality and integrity within the digital ecosystem.
• Analyze data for inconsistencies and drive business process change.
• Develop policies for data handling and management.
• Identify training needs for digitally delivered functionality.
• Manage training and work instruction repository.
• Communicate training documentation with IT Learning Management.
• Support AI initiatives by identifying use cases and implementing responsible AI solutions.
• Lead change management communication with business leaders.
• Represent CPS Field Service as SME for external projects.

Skills

Process improvement

Cross-functional teamwork

Communication skills

Project management

Influence and decision making

Education

Bachelor's degree

Tools

PowerApps

Salesforce

SAP

Jira

Visio

Miro

Job description

Eaton’s Critical Power Solutions (CPS) Services team is seeking a Lead Digital Transformation Analyst to join the team. This position will be based remotely within the US, with a preference for Eastern/Central time zones. Minimal travel is expected (~10%).

The expected annual salary range for this role is $97000 - $143000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

The Lead Digital Transformation Analyst will be part of the Critical Power Solutions Operational Excellence team contributing to the continuous improvement of our digital capabilities and processes. Leveraging knowledge and skills across multiple digital support tools to drive transformation initiatives within the CPS business.

At Eaton, our service team delivers solutions to some of our customers’ most challenging energy management requirements. We are looking for people who bring the passion for leadership and can drive innovation and engineering excellence. Eaton is a leading supplier of mission critical power distribution, static switching, and power monitoring equipment that ensure reliability in the most demanding applications for data centers, industrial and commercial customers.

• Serve as a strategic partner with business subject matter experts to document critical business processes
• Monitor digital enhancement platform (such as PowerApps, Salesforce, SAP, etc.) requests and work with business leads to determine priority
• Collaborate with IT to define functional business process needs for digital platform applications
• Collaborate with global partners to drive standardization across digital enterprise platforms
• Assist with troubleshooting user issues across digital platforms in a timely manner
• Formulate techniques for quality data collection to ensure accuracy and legitimacy of data within digital ecosystem.
• Analyze data for possible inconsistencies and remediate issues to drive business process change (Account Management, Asset Management etc.)
• Develop and implement policies and procedures for effective data handling and management.
• Identify and assess current and future training needs based on digitally delivered functionality.
• Manage training and work instruction repository for both operations and field services: including document creation and update of documentation in correspondence with on-going platform changes.
• Serve as a liaison to the IT Learning Management team to communicate business specific training documentation.
• Support AI initiatives by identifying use cases, partnering with business and IT stakeholders, and helping implement responsible AI-enabled solutions that improve operational efficiency, decision-making, and user experience.
• Lead change management communication with business team leaders.
• Represent CPS Field Service as a subject matter expert for projects with external business partners

Qualifications

Required (Basic) Qualifications:

• Bachelor’s degree from an accredited institution.
• Minimum of 4 years of professional experience.
• Minimum of 2 years of process ownership/optimization the Salesforce application.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is being offered for this position.

Preferred Qualifications

• Experience with Jira, SAP, PowerApp, Visio, Miro, and advanced Microsoft skills.
• Experience working with field service or similar industry.
• Salesforce Service application experience a plus.

Skills

• Proven track record of process improvement
• Strong ethics, values, and the ability to influence and impact others’ decision making
• Strong customer focus and interpersonal skills
• Effective communication skills
• Ability to work with cross functional teams
• Project management experience

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

The application window for this position is anticipated to close on 10/9/26.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.