Lead DevOps

Pelico; Boston (MA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Equity in a scale-up

AI-native engineering culture

Fair pay and equal opportunity

Job summary

Pelico seeks a hands-on DevOps leader to own and operate our on-prem and air-gapped deployments, including GovCloud/FedRAMP readiness. You will guide a small team, build repeatable tooling, and enable customers to run Pelico with self-service capabilities.

You’ll design observability, packaging, and IaC for diverse environments while coordinating with customer IT and security to meet SLAs and RACI. Joint ownership of enterprise outcomes is required.

Qualifications

• Hands-on experience operating enterprise software in on-prem or air-gapped environments.
• Experience with GovCloud/FedRAMP or regulated environments.
• Led small teams of 3+ engineers or demonstrated strong platform engineering.
• Proven ability to deliver enterprise deployments end-to-end with customer IT.

Responsibilities

• Design observability and self-remediation for air-gapped, customer-run environments.
• Package deployments with Helm charts, Compose stacks, and Terraform/IaC.
• Own on-prem and GovCloud deployments and enable self-service for customers.
• Lead a small DevOps team and drive repeatable, federated deployment workflows.
• Align with customer IT and security on RACI and SLAs.

Skills

Kubernetes

Helm

Terraform

Docker/Compose

Observability

Tools

GKE

EKS

AKS

Job description

About Pelico

We are creating the factory of the future where disruptions are avoided, processes synchronized and value captured. Our factory operations management platform enables factory teams to be more agile and resilient in a world where supply chain disruptions occur every 16 minutes. Pelico empowers users to identify bottlenecks, avoid problems, and focus on innovation instead of fire-fighting. Since our foundation in 2019, we’ve partnered with industry leaders across aerospace, industrial equipment, and luxury watchmaking, revolutionizing factory operations in over 15 countries. Esteemed clients include Airbus, Safran, Cartier, Daikin, and Eaton.

About Pelico

We are creating the factory of the future where disruptions are avoided, processes synchronized and value captured. Our factory operations management platform enables factory teams to be more agile and resilient in a world where supply chain disruptions occur every 16 minutes. Pelico empowers users to identify bottlenecks, avoid problems, and focus on innovation instead of fire-fighting. Since our foundation in 2019, we’ve partnered with industry leaders across aerospace, industrial equipment, and luxury watchmaking, revolutionizing factory operations in over 15 countries. Esteemed clients include Airbus, Safran, Cartier, Daikin, and Eaton.

Our Team

With a dynamic team of over 190 professionals across the US and France, Pelico is a melting pot of top‑tier talent from Tech, Data Science, and Manufacturing domains. Our collaborative environment foster innovation and excellence, driving us to solve complex challenges and shape the future of manufacturing.

Our work has been recognized by Safran (Digital Transformation Award) and Microsoft (scale‑up of the year).

Engineering turns Product ambition into scalable, reliable solutions that empower on‑site operational teams. We design a platform that handles high volumes, concurrent users, and complex workflows, while remaining modular, maintainable, and future‑proof.

About The Role

• Pelico runs as an elegant set of ~20 microservices that deploy on a single VM — and scale to Kubernetes for the enterprise. As we grow in the US, our most important deployments are also our hardest: aerospace and defense customers who run Pelico on their own air‑gapped, on‑premise infrastructure — where their IT team operates the product and we have no access to the cluster, the logs, or the data.
• You’ll own that frontier. You’ll lead a small DevOps team (≈3–5) and own how Pelico is packaged, deployed and operated in environments we can’t see — so a customer’s IT team can stand it up, run it, diagnose it, and recover it on their own, while we still hit every commitment we make. This is a player‑coach role: hands‑on in the infrastructure, in the room with customer IT, and accountable for delivery.
• Over the next 12–18 months you’ll drive two co‑primary tracks: the on‑prem deployment frontier — tooling and packaging that get Pelico’s current and committed enterprise customers live and self‑operable, repeatably, not bespoke — and a federal posture, standing up GovCloud / FedRAMP (controls as code) so Pelico can serve federal and defense customers on certified infrastructure. The federal track is the most probable near‑term direction, not a distant maybe.

Your Mission

• Make it operable without us. Design the observability and self‑remediation story for air‑gapped, customer‑run environments — shipped diagnostics, remediation playbooks, health checks, alert auto‑classification. Go deep: auto‑diagnose and auto‑remediate, not just "rerun the pipeline."
• Package it for any environment. Build the Helm charts, Compose stacks, and Terraform/IaC for Pelico’s real deployment variants — on‑prem single‐VM, air‑gapped Kubernetes, and private‑cloud (GKE/GKS, EKS, AKS) — deployable by customer IT with clean runbooks.
• Deliver on the commitment. Turn an enterprise deliverable — "ship a GKS Helm chart in a month, with three people" — into a roadmap with weekly checkpoints, MVP scope, and a date you hit.
• Make it repeatable — and federal‑ready. Turn bespoke deployments into repeatable tooling that gets current and committed customers live without heroics — and stand up Pelico’s federal posture (GovCloud / FedRAMP, controls as code), now a co‑primary track and the most probable near‑term direction.
• Set the boundary. Sit with customer IT and security months ahead, agree the RACI and SLAs, and draw an unambiguous line between what’s theirs and what’s ours.
• Lead by doing. Stay hands‑on (you’ll choose ~20–50% infra work), set the bar, grow your engineers, and bring AI tooling into the team the right way.

Your Impact

• Pelico’s US growth runs straight through the most demanding deployments in the industry. Whether they succeed comes down to one question: can a customer’s IT team operate Pelico without us in the room? Own that, and you turn our toughest customers into our most defensible ones.

Preferred Qualifications & Skills

This is a role for a hands‑on DevOps leader who has shipped real systems into environments they didn’t fully control — and who likes being accountable for the outcome. You impose order on ambiguity, you reason fluently about operating software you can’t see, and you’d rather build self‑service than fight fires.

You’ll Need

• A track record operating enterprise software in environments you didn’t fully control — customer‑owned / on‑prem / air‑gapped — or equivalent depth standing up regulated / government‑cloud (GovCloud / FedRAMP) environments (deep experience in either counts; the other is a fast ramp).
• Deep, current hands‑on Kubernetes + Helm + Terraform/IaC and Docker/Compose; managed Kubernetes (GKE/EKS/AKS) and on‑prem/bare‑metal.
• Observability you can ship into places you can’t reach — Prometheus/Grafana, ELK/OpenSearch, Splunk; designing diagnostics and remediation for customer self‑operation.
• A record of owning committed enterprise deliverables end‑to‑end with customer IT — RACI, SLAs, checkpoints, scope — and hitting the dates.
• Leading by example — you set the bar by doing; ideally you’ve managed ~3+ engineers, or you’re an exceptional hands‑on tech lead ready to build and run a small team.
• Comfort treating security & operability as infrastructure — you’ve operated in regulated, customer‑owned, or on‑prem environments and design for auditability and self‑service.

Nice to have

• GovCloud and/or FedRAMP experience (strongly preferred / expected) — AWS GovCloud / Azure Government / GCP Assured Workloads, or having taken a system through FedRAMP (Moderate/High), IL, or CMMC authorization. This is now the most probable near‑term direction for the role — a strong, expected plus, not a hard requirement.
• Aerospace / defense / government / regulated on‑prem experience; air‑gap or ITAR/EAR exposure.
• A real self‑service / platform‑engineering philosophy (golden paths, self‑remediation).
• AI‑native ways of working — scoped tasks, heavy context, retained ownership.
• Secrets management, backup/DR, upgrade/migration tooling for disconnected sites; Fargate/ECS.

What We Offer

• A real ownership mandate over Pelico’s hardest, highest‑stakes deployments, with equity in a category‑defining scale‑up.
• Deep, high‑leverage problems with real enterprise customers — and the autonomy to solve them your way.
• An AI‑native engineering culture and a small, elite team — be challenged, learn, and have fun.
• A foothold in Pelico’s growing US presence, an international team of 40+ nationalities, and a real commitment to fair pay and equal opportunity.