Lead Delivery Driver

HD Supply Canada, Inc; Boston, Northern (MA, KY); Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(K) with company match

Paid Holidays

Paid time off

Disability Insurance

Life Insurance

Commuter Benefits

Tuition Reimbursement

Employee Assistance Program

Adoption and Surrogacy Assistance

Job summary

HD Supply Canada, Inc. is seeking a transportation professional to facilitate load management and dispatching for dedicated drivers. This role trains associates on transportation processes and requires operating a company or rental vehicle with an acceptable MVR and a valid driver’s license.

Responsibilities include coordinating driver routes, conducting route planning, and ensuring accurate manifests. The position emphasizes customer service during deliveries and may involve occasional

Qualifications

• Experience delivering merchandise to customers using a box truck or similar vehicle.
• 3+ years operating material handling equipment.
• Wholesale distribution experience.
• Clean driving record with limited accidents and moving violations in rolling 3-year window.
• Valid driver’s license and MVR monitoring.

Responsibilities

• Coordinate loading and dispatching of driver routes.
• Oversee pre- and post-trip inspections per DOT and internal policies.
• Plan daily routes and optimize driver efficiency.
• Serve as primary contact for driver-related issues.
• Coach and train drivers on policies and procedures.
• Review manifests to ensure orders and routes are complete and accurate.
• Deliver customer orders within service area and interface with customers on issues.
• Provide exceptional customer service during deliveries.
• Provide feedback to management on escalations.
• Perform other duties as assigned.

Skills

Delivery driving

Box truck

Material handling

Wholesale distribution

MVR awareness

Education

Technical certification or associate degree

Job description

Preferred Qualifications

Prior experience delivering merchandise to customers using a box truck or similar vehicle. 3+ years of experience operating material handling equipment. No more than 2 minor accidents in the past rolling 3 years. No more than 2 moving violations in the past rolling 3 years. Wholesale distribution experience.

Job Summary

Facilitates load management, including the accurate and efficient dispatching of all dedicated drivers in the facility. Trains and provides support to new and existing associates on the transportation team. This position requires operation of a company or rental vehicle, and this operation may be done during the average work week. If selected for this position, the company will continuously monitor Motor Vehicle Records (MVRs). A requirement of this position is an acceptable MVR status and a valid driver’s license.

Major Tasks, Responsibilities, and Key Accountabilities

• Coordinates the loading and dispatching of all driver routes.
• Oversees pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
• Conducts daily route planning and optimization for drivers.
• Serves as the primary point-of-contact for all driver-related issues.
• Coaches and trains new and existing drivers on policies and procedures and provides feedback to management on team performance.
• Reviews order manifests to ensure customer orders and daily routes are complete and accurate.
• Delivers customer orders within a service area, including interfacing with customers on order issues.
• Provides exceptional customer service by being polite and professional during deliveries.
• Provides feedback to management on escalated customer service and sales-related concerns.
• Performs other duties and tasks as assigned.

Nature and Scope

Problems are typically difficult and/or high impact. Troubleshoots complex support or operational problems for junior level associates. Under limited supervision, independently resolves issues and applies a variety of methods to develop customized solutions. May lead the daily operations of a department or team. Work typically involves infrequent review of output by a supervisor or direct customers of the process. Assists with supervisory duties but does not have hiring/firing authority. Trains, delegates tasks, and reviews the work of junior level associates.

Work Environment

Typically located in a comfortable environment but with regular exposure to factors that may cause noticeable discomfort or a moderate risk of accident or illness, such as temperature extremes, moving machinery, loud noises, and fumes. Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward. Typically requires overnight travel less than 10% of the time.

Education and Experience

Technical certification or associate degree may be required in some areas. Generally 7+ years of experience in area of responsibility. For CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, WA

Job Seekers:

Pay Range $25.50-$29.35 Hourly

HDS provides the following benefits to all permanent full-time associates:

• Medical (with Prescription drug coverage), dental, and vision plans
• Health care and Dependent Care FSA (as applicable)
• 401(K) with company match
• Paid Holiday, Vacation, Personal Time, and Wellness Day
• Paid Sick Time
• Life and Accidental Death & Dismemberment Insurance
• Short and Long-term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• Whole Life insurance
• Commuter Benefits
• Tuition Reimbursement
• Employee Assistance Program
• Adoption and Surrogacy Assistance

CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, and WA law requires the posting of the potential salary range for advertised jobs. Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity and other factors.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

At HD Supply, we believe that our core purpose is to improve our associates’ lives and equip them with the tools needed to provide exceptional customer experiences every day. As one of the largest industrial distributors in North America, we enable our customers’ success by consistently delivering what they need, where and when they need it. HD SUPPLY has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products – all at competitive prices. Combine this with our industry-leading, value-add services – including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions – and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.