Lead Data and Analytics Developer- Customer Analytics

NiSource Inc.; Merrillville (IN); Hybrid; USD 114,000 - 170,000; Full time

Job summary

NiSource Inc. is seeking a Lead Data and Analytics Developer - Customer Analytics in a hybrid role based in Columbus, OH.

You will design, develop, and support customer-focused data and analytics solutions that deliver measurable business value, partnering with stakeholders to transform data and build dashboards and self-service tools to drive informed decisions. The position requires strong leadership, extensive experience in data engineering/BI/data science, and expertise with Python, SQL,

Qualifications

• Bachelor's Degree or equivalent work experience.
• 5+ years of experience in data engineering, BI, or data science.
• 5+ years with data acquisition tools (Tableau Prep, SQL, Python, PowerBI).
• 5+ years with data visualization software (Tableau, Excel, Cognos Analytics, PowerBI).
• 5+ years coding for shaping and extracting data (Python, R, SQL, Prep Tools).
• 2+ years leading analytics developers or projects.
• Experience working with relational databases.

Responsibilities

• Acts as subject matter expert for customer analytics and promotes self-service analytics.
• Develops analytics solutions including data models, datasets, dashboards, and reports.
• Consults on Data Lake design to maximize data quality and accessibility.
• Establishes and monitors BI policy and standards.
• Partners with IT to ensure stability and upgrade roadmaps for user-facing tech.
• Develops understanding of customer processes and data structures to report correctly.
• Creates strategy for interactive dashboards and promotes adoption among stakeholders.
• Manages deliverables, timelines and milestones for assigned projects.
• Expert in at least one coding language (Python/SQL) with working knowledge of others.
• Understands data quality monitoring and its impact on analytics.
• Applies data science to improve insights and enable predictive/prescriptive solutions.
• Acts as internal consultant to advance analytics maturity across the enterprise.

Skills

Tableau

PowerBI

Python

SQL

Data modeling

Leadership

Education

Bachelor's Degree or equivalent

Tools

Tableau Prep

Power BI

SQL tools

Job description

Lead Data and Analytics Developer - Customer Analytics

Full Time Perm

Shift: Hybrid - 3 days on location

Salary: $113,500 - $170,300, plus 10% annual bonus

Location: Columbus, OH

Relocation Assistance Provided

NiSource is one of the largest fully regulated utility companies in the U.S., serving millions of customers across six states. We're more than an energy provider- we're a team committed to innovation, inclusion, and growth. At NiSource, you'll find a workplace that encourages collaboration, supports professional development, and empowers employees to make an impact.

The Data and Analytics organization at NiSource is the recently established advanced analytics arm of the company. We are building a talented team that is leveraging best-in-class tools and techniques to solve our company's highest value analytics use cases. This position will be on the customer analytics team, which supports all the possible interactions the business has with customers (billing, communications, site visits, etc.). With a strong team culture and commitment to innovative problem solving, the solutions that we build will be a competitive advantage for our company for many years to come.

The Lead Data and Analytics Developer designs, develops, and supports customer-focused data and analytics solutions that deliver measurable business value. In this role, you will partner closely with business stakeholders to understand complex challenges, prepare and transform data, and develop analytics, visualizations, dashboards, and self-service tools that drive informed decision-making and improve business outcomes.

As a technical leader, you will help establish and promote data engineering, analytics, governance, and stewardship best practices while ensuring solutions are sustainable, scalable, and aligned with enterprise standards. You will lead the development of complex data products and visualizations, mentor and coach team members, review and delegate work, and provide guidance on technical design and implementation. Success in this role requires strong problem-solving skills, the ability to navigate ambiguity, and a broad perspective to identify innovative solutions that meet both business and technical needs.

Your responsibilities may include, but are not limited to:

• Acts in the capacity of subject matter and business intelligence expert for customer analytical technologies and drives adoption of self-service analytics capabilities to achieve value objectives within the business
• Develops and implements analytics solutions (including but not limited to data models, data sets, reports, dashboards, and integrated analytics) to solve business needs, accelerate insights and inform actions and adhere to data governance and BI policies and standards
• Consults with Data Product Owner on the design of the Data Lake to maximize the quality, accessibility, and re-usability of data
• Establishes, promotes, and monitors adherence to policies and standards for business intelligence products
• Partners with IT to ensure the technical stability and performance of user-facing technology and establish upgrade strategies and roadmaps
• Develops a strong understanding of customer business processes, company enterprise platform, and table structures/relationships to extract and report correct data
• Creates a strategy to develop interactive dashboards and promote their adoption/use with stakeholders at all levels of the organization
• Develops and manages personal and team deliverables, timelines and milestones related to assigned projects
• Is an expert in at least one coding language for shaping and extracting data and has a working knowledge of others (Python, SQL)
• Understands advanced approaches for data quality monitoring and the impact of quality issues on the effectiveness of analytics
• Understands how data science can be applied to improve insights and lead to predictive and prescriptive solutions
• Acts as an internal consultant and partner for business teams to advance analytics maturity across the enterprise to include providing strategic insights, identifying opportunities, developing strategies, and mentoring staff

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications

• Bachelor's Degree or equivalent work experience
• 5+ years of experience in fields related to data engineering, business intelligence (visualization/dashboard/reporting), or data science
• 5+ years of experience with data acquisition methods and tools (Tableau Prep, SQL, Python, PowerBI)
• 5+ years of experience with data visualization or analysis software (Tableau, Excel, Cognos Analytics, PowerBI)
• 5+ years of experience coding for shaping and extracting data (Python, R, SQL, Prep Tools)
• 2+ years of experience leading analytics developers or projects
• Experience working with relational databases

Preferred Qualifications

• Related experience in the utility industry
• Experience with statistical modeling
• Experience as a data steward and knowledge of data governance
• Strong business acumen

Disclaimer

The preceding description is not designed to be a complete list of all duties and responsibilities required of the position

Please note there is a short open-ended questionnaire to complete regarding your work experience towards the end of the application. This questionnaire can take up 10 - 15 minutes to complete.

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As a public utility, NiSource provides essential services to customers 24/7. Emergency needs can arise at various times throughout the year, including during storm season. Employees may be required to support emergency response efforts, which could include working outside normal hours or assisting with tasks outside of typical responsibilities.

Work Authorization

Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.

Workplace Connection

We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners.

We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.

Veteran Hiring & Inclusion

NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may also be considered for other roles that match your skills and experience.

ADA Accommodations

If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at [e-mail] or 1-888-640-3320

Safety Statement

Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.

E-Verify

NiSource participates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law.

• E-Verify Poster (English and Spanish)
• Right to Work Poster (English and Spanish)

Salary Range*: $113,500.00 - $170,300.00

*The salary offered to a candidate is based on several factors including but not limited to the candidate's skills, job-related knowledge, and relevant experience, as well as internal pay equity.

Posting Start Date: 2026-08-25

Posting End Date (if applicable): 2026-08-25

Please note that the job posting will close on the day before the posting end date.