Lead D365 Business Analyst - Supply Chain

Caterpillar; Chicago (IL); On-site; USD 128,000 - 209,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Career Development

Incentive bonus

Job summary

Caterpillar is seeking a Lead Digital Business Analyst – Supply Chain to lead discovery, analysis, and solution definition for supply chain capabilities within our ERP ecosystem (including Microsoft Dynamics 365 Supply Chain Management).

This role partners with Supply Chain, Operations, Logistics, and IT to translate complex operational needs into clear requirements, user stories, data definitions, and testable acceptance criteria—ensuring solutions are scalable, secure, and aligned to business

Qualifications

• Bachelor's degree in Supply Chain, Business Administration, Information Systems, or equivalent.
• Experience delivering ERP or complex supply chain transformation initiatives.
• Dynamics 365 SCM experience preferred.

Responsibilities

• Lead discovery with stakeholders to understand objectives, risks, and dependencies.
• Own end-to-end requirements lifecycle for SCM capabilities and translate into user stories.
• Validate designs with delivery teams; support UAT and training; ensure traceability to requirements.

Skills

ERP knowledge

Stakeholder mgmt

Requirements

UAT

Data analysis

D365 SCM

Cross-functional

Education

Bachelor's degree

Tools

Dynamics 365

Power BI

Job description

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Job Summary

Caterpillar is seeking a Lead Digital Business Analyst – Supply Chain to lead discovery, analysis, and solution definition for supply chain capabilities within our digital products and ERP ecosystem (including Microsoft Dynamics 365 Supply Chain Management). This role partners with Supply Chain, Operations, Logistics, and IT stakeholders to translate complex operational needs into clear requirements, user stories, data definitions, and testable acceptance criteria—ensuring solutions are scalable, secure, and aligned to business outcomes. The supply chain capability roadmap supports improved service levels, optimized inventory, better planning accuracy, streamlined procure-to-pay and order-to-fulfill execution, and increased visibility through reporting and analytics. You will influence cross-functional decisions and help establish repeatable approaches to requirements, testing, and measurement.

What You Will Do

Business Analysis Leadership & Discovery

Alongside product managers, lead discovery with Supply Chain, Operations, and IT to understand objectives, pain points, risks, constraints, and dependencies; establish problem statements, scope boundaries, and measurable outcomes.

Supply Chain Solution & Requirements Ownership

Own the end-to-end requirements lifecycle for supply chain capabilities (intake, analysis, prioritization support, documentation, traceability, and change control). Stay current with Microsoft D365 Supply Chain updates and recommend features that improve service, cost, and cycle time performance.

Requirements, Process & Data Definition

Facilitate workshops to elicit, analyze, and document complex supply chain requirements; produce clear process maps, business rules, and functional specifications across core supply chain domains (planning, procurement, inventory, warehousing, transportation, and fulfillment). Partner with product managers, engineers, Microsoft, and implementation partners to translate requirements into user stories and acceptance criteria, including exception handling, controls, role‑based security, and auditability considerations where applicable. Liaison between business stakeholders, Dealers, and delivery teams—driving decisions, resolving ambiguities, and maintaining alignment on scope and expected outcomes. Define reporting, analytics, and data needs (KPIs, dimensions, master data, and data quality rules) to ensure supply chain insights are accurate, timely, and trusted. Coordinate with other product and process leads to manage cross‑functional dependencies (finance, manufacturing, customer service/sales, quality, and integrations) and support governance for requirement changes and prioritization.

Delivery Partnership & Validation

Partner with delivery teams to validate solution designs against requirements, ensuring usability, security, and operational controls meet Caterpillar standards. Support user acceptance testing (UAT) and training with business stakeholders; ensure test scenarios, expected results, and sign-offs are traceable to requirements, and prioritize issues for remediation through release cycles. Create clear stakeholder‑ready materials (walkthroughs, demos, process documentation) that explain supply chain solution changes and support adoption. Develop process walkthroughs and functional demo materials to communicate how the dealer supply chain template supports business scenarios and controls.

Release Management

Coordinate and validate requirements readiness (scope, assumptions, process impacts, acceptance criteria) to support timely, high‑quality software releases. Facilitate backlog refinement and stakeholder communication to ensure business value delivery. Partner with cross‑functional teams to manage process and integration dependencies, document decisions, and maintain end‑to‑end traceability from requirements through deployment.

Stakeholder Management

Build and maintain strong relationships with key stakeholders, including Cat Converge Product Managers, Cat Digital leads, external vendors, and Caterpillar Dealers.

Change Management

Work in conjunction with the Dealer Advisory Board to identify opportunities to improve Dealer processes, drive operational consistency through the ERP template, and identify change management requirements for Dealers.

User Training Support

Support dealer enablement to deliver user training programs, provide ongoing support, and address user issues / enhancement requests.

Support

Produce product documentation for supply chain capabilities and collaborate with the Support team to generate adequate support materials, workflows, and playbooks to ensure Dealer use of the product. Assist where needed in remediating support issues through roadmap / delivery team adjustments.

What You Will Have

ERP & Systems Knowledge (MS Dynamics 365 Supply Chain focus)

Hands‑on experience with Microsoft Dynamics 365 Supply Chain Management (or other related ERP/SCM) in a product or process analysis role.

Understanding of ERP system functionality and integration with external applications.

Knowledge of Supply Chain product lifecycle management, including adoption and change management.

Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information and needs through the application of appropriate communication behaviors.

Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.

Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.

Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.

User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

Considerations For Top Candidates

• Experience delivering ERP or complex supply chain transformation initiatives; Dynamics 365 SCM experience preferred.
• Bachelor’s degree in Supply Chain, Business Administration, Information Systems, or equivalent practical experience.
• Experience as a Product Owner, Supply Chain Analyst, Digital Business Analyst, or Supply Chain Process Lead.
• Experience with global dealer networks, manufacturing, industrial supply chains, or the rental industry.
• Experience leading cross‑functional teams through product delivery, change management, training and adoption.
• Experience leading business analysis, product ownership, or process improvement for ERP or large‑scale supply chain solutions.
• Hands‑on experience with Microsoft Dynamics 365 Supply Chain Management or a comparable ERP/SCM platform, including integrations with other applications.
• Strong knowledge of demand planning, procurement, inventory optimization, warehousing, transportation, and order fulfillment.
• Ability to identify process gaps and translate complex business needs into process maps, functional requirements, user stories, business rules, and testable acceptance criteria.
• Experience using supply chain data, KPIs, dashboards, and reporting tools such as Power BI or Dynamics 365 to identify improvement opportunities.
• Experience supporting Agile/Scrum delivery, backlog refinement, testing, releases, and stakeholder reviews.
• Strong analytical, facilitation, presentation, negotiation, and written communication skills, with the ability to align business and technical stakeholders.
• Ability to balance competing priorities, manage dependencies and risks, and drive decisions focused on measurable business outcomes.

Additional Details

Ability to travel up to 20%, typically to digital hubs and dealer locations in various regions.

Summary Pay Range

Summary Pay Range: $128,470.00 - $208,770.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job‑related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits

• Medical, dental, and vision benefits_ Paid time off plan (Vacation, Holidays, Volunteer, etc.)_ 401(k) savings plans_ Health Savings Account (HSA)_ Flexible Spending Accounts (FSAs)_ Health Lifestyle Programs_ Employee Assistance Program_ Voluntary Benefits and Employee Discounts_ Career Development_ Incentive bonus_ Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement
• * These benefits also apply to part‑time employees.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.

Qualified applicants of any age are encouraged to apply.

Any offer of employment is conditioned upon the successful completion of a drug screen.

Visa Sponsorship is not available for this position.

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.