Lead Customer Service Representative, Full or Part Time

Circle K; Wake Forest (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A convenience store chain in Wake Forest, NC, is seeking a Lead Customer Service Representative. This role involves greeting customers, managing stores, and ensuring excellent service. Ideal candidates should have retail experience and a high school diploma. Join a dynamic team in a fun, fast-paced environment with opportunities for growth.

Qualifications

• Retail and customer service experience are preferred.
• Entry level management experience is beneficial.
• Willingness to learn and enjoy the work environment.

Responsibilities

• Greet customers and assist them at the register.
• Lead shifts and manage entry level employees.
• Maintain store appearance and customer service standards.

Skills

Selling products to customers

Providing excellent customer care

Communication and friendly conversation

Performing at a quick pace while having fun

Working as part of a team

Problem-solving skills

Quick thinking

Team leadership

Education

High School Diploma or equivalent

Job description

Lead Customer Service Representative, Full or Part Time

Overview: We are seeking a Lead Customer Service Representative to join our team. If you have the desire to be challenged, work in a fast-paced, fun environment and grow your career, this role may be a fit.

Your Key Responsibilities

• You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program.
• You will gain entry level management experience by leading shifts on a regular basis.
• There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
• Provide regular and predictable onsite attendance.

You Are Good At

• Selling products to customers
• Providing excellent customer care
• Communication and friendly conversation
• Performing at a quick pace while having fun
• Working as part of a team to accomplish daily goals
• Coming up with great ideas to solve problems
• Thinking quickly and offering suggestions
• Leading a team of employees
• Entry level employee supervision

Great If You Have

• Retail and customer service experience
• Entry level management experience
• Sales associate or cashiering experience
• High School Diploma or equivalent
• Motivation to advance in your career!
• Willingness to learn and have fun!

Physical Requirements

• Ability to stand and/or walk for up to 8 hours
• Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
• Occasionally lift and/or carry up to 60 pounds from ground to waist level
• Push/pull with arms up to a force of 20 pounds
• Bend at the waist with some twisting up to one hour a shift
• Grasp, reach and manipulate objects with hands; eye-hand coordination is required

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English • In Spanish

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