Lead Customer Service Associate

Parmarstores; Parkersburg (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Thorough training program

Opportunity for advancement

Pay increases

Annual review/evaluation

Employee referral bonus program

Job summary

A retail company in Parkersburg is seeking a Lead Customer Service Associate to assist the Store Management Team in ensuring smooth operations. Responsibilities include providing leadership, supporting sales and profit goals, and training team members. Ideally, candidates should possess at least one year of retail experience and strong leadership skills. The position offers thorough training, opportunities for advancement, and employee referral bonuses.

Qualifications

• Strong people-oriented leadership skills.
• One year of retail experience preferred.
• Valid state driver's license and insured vehicle.
• Food handling/safety knowledge.

Responsibilities

• Assist the Store Management Team with successful operations.
• Provide leadership to the store and employees.
• Support generating sales and profit growth.
• Coach and train team members to improve performance.

Skills

People-oriented leadership skills

Customer service

Retail experience

Communication

Education

High school diploma or equivalent

Job description

Reports to: Store Manager/Assistant Manager

As a Lead Customer Service Associate, you will help provide assistance to the Store Management Team, ensuring that every shift operates smoothly. You’ll also assist with local store marketing to help reach sales and profit goals while helping team members through performance and training initiatives.

Lead Customer Service Associates are responsible for:

• Assist the Store Management Team with all facets of the successful operations for Par Mar Stores.
• Providing a high level of leadership to the store and the employees.
• Supporting the Store Management Team with all aspects of generating sales and profit growth efficiently and effectively.

Requirements:

• We are looking for individuals with a desire to succeed and grow with the company, preferably with at least one year of retail experience and ready to move your career to the next level!
• Strong people-oriented leadership skills
• Valid state driver’s license and an insured vehicle
• Prior knowledge of food handling, safety guidelines
• Ensure compliance with all company policies and procedures

Education and Experience

• High school diploma or equivalent preferred

Physical Requirements:

• Ability to traverse all parts of the store quickly
• Prolonged periods of standing on a hard surfaced floor
• Must be able to lift, push and pull up to 40 pounds at a time

Lead Customer Service Associates will be provided with the following:

• Thorough training program
• Opportunity for advancement
• Pay increases
• Annual review/evaluation
• Employee referral bonus program