Lead Customer Service Associate

Automatic Data Processing, Inc.; College Station (TX); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Daily Pay

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Free uniforms

Free fountain drinks

Descripción de la vacante

TXB in College Station is seeking a Lead Customer Service Associate to support store management and lead daily operations, including cash handling, customer service, and housekeeping.

You will train team members, balance tills, assist customers with questions and returns, and help ensure a clean, welcoming shopping experience; on-site role requiring reliable transportation and flexibility for nights and weekends.

Formación

• Customer relationship experience is required
• Successful completion of on-the-job training
• Ability to lift up to 50 pounds
• Prolonged standing and working on cash register or related equipment
• May need to work nights, weekends, and holidays on a rotating basis
• Basic computer skills with Excel/Outlook/Word

Responsabilidades

• Assist with cash register tasks and customer service
• Balance cash register at start/end of shift
• Greet customers and provide information
• Process returns and exchanges per store policy
• Assist store manager in leading store operations
• Replenish products and maintain store cleanliness

Conocimientos

Customer service

Team leadership

Multitasking

Communication

Educación

On-the-job training

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lead Customer Service Associate

Retail Hourly Full Service Workers TXB 75, College Station, TX, US

3 days ago Requisition ID: 15101

LEAD CUSTOMER SERVICE ASSOCIATE

Welcome to TXB!

TXB stands for Texas Born. That means we’re big city, open country, and everything in-between.

It also means that we have Texas values, the same values that we’ve built our brand around—authenticity, hospitality, and integrity.

At TXB, our purpose is to strive to make our guests, team members, and communities better off for having known us. As we like to say, we “leave ‘em better,” every day and every way.

Join us in taking our business to another level, and give back to the communities that give so much to us.

Job Summary:

The Lead Customer Service Associate works in support of the store management team to facilitate the completion of all store level tasks and performs a variety of tasks related to different areas of the store including, but not limited to cash register tasks, customer service, general housekeeping and other related functions. The Lead Customer Service Associate ensures an exceptional customer experience that supports our purpose to “Leave ‘em Better”.

Essential Functions:

• Reliable transportation
• Abide by all applicable local, state, and federal laws and regulations/certifications.
• Be reliable, punctual, honest, and have a good attitude.
• Ability to operate available equipment, such as cash registers, calculators, or scanners.
• Basic mathematical skills, as needed to make change and give refunds.
• Knowledgeable about company’s products and services, and customer-related policies.
• Ability to train other team members on company policies, practices, and procedures
• Ability to lead and supervise other team members effectively.
• Responsible for all store operations while on-duty in the absence of the General Manager.

Additional Responsibilities:

• Embrace being a team player and communicate well with others.
• Multitask and work in a fast-paced environment.
• Complete guest-centered duties and provide our guests with a clean environment.
• Greets customers as they enter the location.
• Accepts money in the form of cash, credit, and debit cards for items purchased.
• Assists customers with questions or price discrepancies.
• Ensures accurate transactions by balancing cash register at the beginning and end of shift, and sales at the end of shift.
• Processes returns and exchanges according to store policy.
• Identifies prices of products and services and tabulates bills with available equipment.
• Assists customers in locating various products, resolving complaints, or providing information.
• Bag, box, and wrap purchased items.
• Performs other related duties as assigned.
• Participate in proactive team efforts to achieve departmental and company goals
• Ensure the proper execution of all assigned store level marketing programs.
• Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Assists the store manager in all aspects of leading and managing the facility.
• Replenish products and supplies to ensure in stock conditions at all times.
• Check in external and internal vendors according to corporate procedures.
• Provide leadership to others through example and sharing of knowledge/skill.
• Be an example of consistency and professionalism for all team members
• Ability to clearly perform and coach others in the expectations of all positions within the store.
• Report all unsafe activities to supervisor and/or Human Resource.

Qualifications: Experience, Competencies, and Education

• Education and Experience:
  • Customer relationship experience is required
  • Successful completion of on-the-job training.
• Physical Requirements:
  • Ability to lift up to 50 pounds
  • Prolonged periods standing and working on cash register or related equipment.
  • May need to work nights, weekends, and holidays on a rotating basis.
  • Ability to perform repetitive movements over long periods of time.
• Patience and expertise that is required to direct and conduct training.
• Basic computer skills with the ability to operate multiple devices.
• Possess the desire and ability to understand various computer software programs such as Microsoft Excel, Outlook, and word.
• Have a good understanding of the register systems, troubleshooting, and the back office software.
• Free work uniforms
• Free fountain drinks up to 32 oz, while on the clock
• Daily Pay Partner
• Health, dental, vision, disability, life, and critical Illness insurance plans are available
  • Eligibility based on average weekly hours worked and tenure
• Vacation, Holiday and Bereavement leave.
  • Eligibility based on average weekly hours worked and tenure