Lead Customer Engineer - Power Solutions

Amphenol ICC; Seattle (WA); On-site; USD 70,000 - 110,000; Full time

Job summary

Amphenol ICC in Seattle, WA seeks a Customer Engineer who interfaces with customers and internal product development, marketing and sales to develop power solutions. You will create models and presentations, apply product knowledge, and support engineering with drawings, specs and test results.

Use Windchill and Creo, collaborate across Engineering, Thermal, Manufacturing, and Test Labs, and travel as needed to support design proposals and customer engagements.

Qualifications

• Excellent verbal and written communication skills to engage a global audience.
• Strong organizational and presentation abilities for technical proposals.
• High level customer service and relationship-building with clients.
• Proficiency with Microsoft Office products.

Responsibilities

• Work with customers to develop power solutions addressing needs and requirements.
• Assess customer needs and map them to current products or propose modifications for new concepts.
• Provide product knowledge to recommend best solutions and create technical presentations.
• Create models and technical proposals to illustrate concepts and solutions.
• Be proficient in Windchill and product configurators for documentation.
• Provide key engineering documents including drawings, specs and test data.
• Engage with engineering, thermal, manufacturing and test labs as needed.

Skills

Communication

Organization

Customer service

MS Office

Education

Bachelor's degree in mechanical engineering

Tools

Creo

Windchill

Job description

As a Customer Engineer you will interface with our customers, internal product development, product marketing and sales teams, performing as an extension of the power engineering team.

RESPONSIBILITIES

• Work with customers to develop solutions that address their needs and satisfy the technical requirements related to power solutions
• Accurately assess customers' needs, matching them with current products or proposing modifications to current products and/or new product concepts for further development by the engineering team
• Apply product knowledge to provide the best solution
• Create models and/or technical presentations to propose concepts and solutions
• Be proficient in internal systems such as Windchill and product configurators
• Provide key engineering documents: drawings, product specifications, lab test results, plating analysis, etc.
• Know the business unit capabilities (Engineering, Thermal, Manufacturing, Test Labs)
• Engage thermal engineering and simulation teams when needed to support; facilitate lab testing to support design proposals
• Show competence and expertise on the company and its products, with the ability to identify and communicate emerging trends in the marketplace
• Help devise strategies to differentiate our products and solutions from competitors
• Develop a trusted adviser relationship with engineering teams of key customers
• Lead and/or participate in new product Voice of Customer activity
• Meet and exceed strategic objectives
• Some travel is required.

QUALIFICATIONS

• Bachelor's degree in mechanical engineering or a related technical field
• Minimum of 2 years proven experience providing technical support to produce design wins within the connector industry
• Proficient in 3D modeling and Product Data Management (e.g., Creo and Windchill)
• Some knowledge of server, storage, networking, and data center rack-level architectures preferred
• Some experience with industry specifications (UL, EIA, IEC, Telcordia, etc.) would be an advantage

SKILLS

• Excellent verbal and written communication skills – ability to communicate within a global organization to technical and non‑technical audiences at various levels
• Strong organization and presentation skills
• High level customer service and ability to build relationships with customers
• Proficiency with Microsoft Office Products

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/.