Lead, Customer & Business Comm

Spire Inc; Nashville (TN); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid working environment

Professional development opportunities

Job summary

A leading energy company is seeking a Lead, Customer and Business Communications for Nashville, Tennessee. This role involves managing customer communications, supporting marketing initiatives, and serving as a primary local media contact. The candidate must have at least ten years in communications, strong project management skills, and familiarity with the Nashville region. The position offers a hybrid work environment with up to 20% travel. Commitment to community engagement and a diverse workforce is essential.

Qualifications

• Minimum of ten years of experience in communications, especially customer communications.
• Proficient in project management with data-informed decision-making skills.
• Strong understanding of the Nashville region's community and stakeholders.

Responsibilities

• Plan and manage customer content for Nashville, collaborating with marketing teams.
• Implement customer communications for new Tennessee customers.
• Support Nashville marketing initiatives aligning with corporate goals.

Skills

Effective communication

Project management

Customer engagement

Media relations

Public relations

Digital marketing

Presentation skills

Education

Bachelor’s degree in communications, marketing, business, or journalism

Tools

Microsoft Office Suite

Marketing automation tools

Social media tools

Job description

Summary

Spire is seeking a Lead, Customer and Business Communications, for Spire’s Tennessee region.

This position has primary responsibility for producing and implementing customer communications, principally for Spire’s newest service area – the Nashville, Tennessee, region. Additional responsibilities include front-line support for external marketing initiatives, local media and public relations, employee communications, and community impact and engagement efforts, as appropriate.

Duties and Responsibilities

• Plan, manage and implement relevant and engaging customer content for the Tennessee region, in collaboration with the Communications and Marketing team.
• Implement customer communications for the transition of new Tennessee customers to Spire; own the responsibility for engaging with third parties to meet communication deadlines.
• Manage and coordinate development of customer communications in support of safety, regulatory and compliance, customer experience, legal and development that align with Spire’s companywide vision, driving engagement, supporting customer retention efforts and strengthening community relationships.
• Implement and maintain communications and marketing programs targeted toward customers and employees using all relevant and established communications channels, including the employee intranet, multimedia, newsletters, email and other vehicles as appropriate in collaboration with the broader corporate communications team.
• Provide local support for internal communication needs in collaboration with the employee communications team.
• Support Nashville-area marketing initiatives, helping to align messaging and execution with broader corporate goals.
• Collaborate with the Customer Communications and Marketing Manager and the Communications team to support local business and economic development initiatives.
• Provide front-line support for community impact and engagement efforts in the Nashville area, as needed.
• Support employee engagement activities, including employee volunteerism, nonprofit events, corporate initiatives and other activities as needed.
• Serve as local media contact for the Tennessee utility, handling public relations, issues management and crisis communications with the field, operations/dispatch, claims, customer experience and leadership teams while serving as the company spokesperson as needed. Maintain the local 24/7 media line and coordinate media requests in collaboration with other team members.
• Provide communications support for various departments such as drafting and/or reviewing letters, articles, memos, fact sheets and speeches, and/or overseeing the creation of print and digital materials to help internal clients meet their objectives, as needed.
• Serve as a champion internally for the company’s brand standards, strategic direction and employee engagement initiatives.
• Align strategy, content, voice and messaging with Spire’s mission and brand.
• Other duties as assigned.

Professional experience as a polished writer who is proficient in developing effective communications using a variety of voices, messages and communication vehicles; ideal candidate will have a strong customer communications background and experience with implementing a wide range of communication tactics.

Employee- and team-focused, results-driven.

Calm demeanor during changing or evolving situations, with ability to pivot.

High degree of attention to detail, with a strong bias toward taking initiative.

Strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce.

Ability to adapt to changing conditions and events and to work with a variety of external and internal stakeholders, including senior leaders.

Exceptional presentation, time management and prioritization skills; ability to manage and track multiple projects, often with competing deadlines.

Experience with marketing automation tools, marketing technology platforms and digital-first best practices preferred.

Strong understanding of the Nashville region and its framework of communities and key stakeholders.

Strong listening and problem-solving skills.

Friendly, approachable and desire to meet new people.

Required Education (certifications, licenses)

Bachelor’s degree in communications, marketing, business, journalism, or related field.

Required knowledge, skill and abilities

• Accomplished communications professional with at least ten years of professional work experience in a variety of communications areas, such as customer communications, public relations, advertising, customer experience, etc.
• Customer communications experience strongly preferred.
• Professional work experience in supporting media and public relations.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint), digital technologies and social media tools. Ideal candidate has marketing automation experience.
• Ability to make data-informed decisions.
• Understanding of Nashville region and its framework of communities and key stakeholders.
• Familiarity with working in a regulated industry preferred.
• Extensive experience in project management.

Physical demands, environment and schedule

Hybrid working environment; in-office work will be performed in a shared office environment in Nashville, Tennessee, and this position will work closely with and stay connected to the Communications & Marketing team members in St. Louis, Birmingham and Kansas City.

Up to 20 percent travel required to other Spire offices and employee locations.

Able to work nights and weekends, as needed.

Posting Requirements

Spire accepts online applications through our career site at jobs.spireenergy.com.

Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Spire Inc., and its subsidiaries are affirmative action and equal employment opportunity employers.

We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual’s race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all federal, state, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.

Job Location: Nashville.

Job Segment: Compliance, Law, Project Manager, Legal, Technology.