Lead Customer Account Manager — Service & Growth

Stewart & Stevenson; Houston (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Stewart & Stevenson in Houston, TX is seeking a Customer Account Management Supervisor to lead and support the customer account management function across the full order lifecycle.

You will supervise, coach, prioritize work, and escalate complex issues while partnering with Sales, Project Management, Operations, Engineering, and Supply Chain to ensure timely, accurate service for dealers, distributors, and customers.

Qualifications

• 7+ years in account management or customer service leadership.
• Experience with industrial parts distribution preferred.
• Salesforce or related CRM experience required.
• ERP, quotation tools, warranty logs, or similar systems experience preferred.

Responsibilities

• Supervise, coach, and develop Customer Account Managers.
• Set daily priorities and ensure inquiries, quotes, orders, and warranties are handled on time.
• Coordinate with internal departments to resolve issues and support timely execution.

Skills

Leadership

Communication

Escalation management

Attention to detail

Account management knowledge

Problem solving

Organizational skills

Discretion and confidentiality

Education

Associate degree or higher

Tools

CRM (Salesforce)

ERP

Microsoft Office

Job description

Stewart & Stevenson in Houston, TX is seeking a Customer Account Management Supervisor to lead and support the customer account management function across the full order lifecycle.

You will supervise, coach, prioritize work, and escalate complex issues while partnering with Sales, Project Management, Operations, Engineering, and Supply Chain to ensure timely, accurate service for dealers, distributors, and customers.