Lead CSR/Teller - South Chicago Heights - Full-Time

Fifth Third Bank, National Association; South Chicago Heights (IL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in South Chicago Heights, IL, is seeking a Lead CSR/Teller for a full-time role. The position offers a base pay range and focuses on delivering exceptional customer service while guiding clients to appropriate financial solutions.

The role emphasizes risk management, recognition of customer needs, and collaboration with the Financial Center Manager. The candidate should demonstrate integrity, confidentiality, and strong judgment in everyday banking operations.

Qualifications

• Extensive cash handling responsibilities.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.

Responsibilities

• Deepen relationships and guide customers to meet their financial needs.
• Provide follow up to customer questions and find solutions.
• Refer customers to Bankers and business partners for a consultative conversation.
• Maintain confidentiality of customer information.
• Assist in training newly hired Customer Service Representatives.
• Perform daily office duties and balance records; maintain efficient office operation.
• Collaborate with Financial Center Manager on monthly cash counts.
• Gather and report monthly FCA requests.
• Maintain up-to-date knowledge of bank policies and procedures.
• Demonstrate ethical behavior per Code of Conduct and Ethics.

Skills

Cash handling

Public interaction

Judgment

Leadership

Flexibility

Education

High school diploma/GED

Job description

Lead CSR/Teller - South Chicago Heights

Full-Time

Total Base Pay Range 43,680.00 - 67,700.00 USD Annual

Job Overview

GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible for the most complex duties of a CSR, exercising considerable independent judgement. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties and Responsibilities

Customer Experience:

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
• Provide follow up to customer questions and find solutions to address issues
• Be responsive and timely with correspondence to keep lines of communication open and clear
• Maintain a position of trust and responsibility by keeping all customer business confidential
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

• Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.
• Partner with Financial Center Manager to gather and report monthly FCA requests.
• Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.
• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
• Assist in training newly hired Customer Service Representative

Referrals:

• During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
• Build and maintain a working knowledge of the Retail products and services offered
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned

Supervisory Responsibilities

None.

Minimum Knowledge, Skills and Abilities Required

• High school diploma/GED.
• Work involves extensive cash handling.
• Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.
• Work involves contact with the public, adhere to dress code guidelines.
• Must have the ability to interact comfortably and confidently with the public.
• Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Act as a leader and a resource for both customers and platform team.
• Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Need to have flexibility in scheduling.

Working Conditions

• Normal office environment.
• Extensive viewing of computer screens.

Location

South Chicago Heights, Illinois 60411

Benefits

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html and by consulting with your talent acquisition partner.

Equal Opportunity

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.