Lead CSR /Teller- Anderson FC- Cincinnati, OH- Full Time

Fifth Third Bank

Anderson Township (OH)

In loco

USD 40.000 - 55.000

Tempo pieno

2 giorni fa

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Descrizione del lavoro

Lead CSR / Teller position at Fifth Third Bank in Cincinnati, OH, is a full-time role focused on delivering premier customer service, handling daily transactions, and resolving inquiries with accuracy and care.

The role requires leadership in the CSR team, training new staff, maintaining policy compliance, and cross-selling opportunities while upholding the bank's standards and risk controls.

Competenze

Requires high school diploma or GED and about 3 years CSR experience.
Ability to perform advanced math functions.
Excellent communication and interpersonal skills.
Ability to lead, work in a team, and adapt to scheduling.

Mansioni

Provide premier customer service for daily transactions and inquiries.
Refer customers to business partners for products and services discovered during interactions.
As Lead, delegate work and train CSR staff as needed.
Maintain up-to-date knowledge of bank policies and procedures and adhere to risk controls.
Promote a positive customer experience while protecting customer information.

Conoscenze

Advanced math functions

Interacting with public

Professional communication

Initiative and judgment

Leadership

Teamwork

Scheduling flexibility

CSR experience 3+ years

Formazione

High school diploma/GED

Descrizione del lavoro

Lead CSR /Teller - Anderson FC- Cincinnati, OH - Full Time

Make banking a Fifth Third better® We connect great people to great opportunities. Discover a career in banking at Fifth Third Bank.

General Function

Provide excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Fifth Third Bank policies. Refer customers to the appropriate business partner for products and services uncovered during business interactions and/or conversations. Function in a capacity that performs the most complex duties of a CSR, exercising considerable independent judgment. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties and Responsibilities

Customer Service

Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. Have a developed rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude. Act with confidence by answering or finding the answers to customer questions and finding solutions to customer issues. Maintain a position of trust and responsibility by keeping all customer business confidential. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.

Bank Operations/Transactions

Perform daily office responsibilities, working with the PB, FSR, or FCM, to maintain the efficient operation of the office. Cash withdrawal and check signing approvals. Approval of ace transactions. Night deposits. Dual Key Process. Maintain personally a balancing record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors. Maintain knowledge of the bank policies and financial center procedures, and take responsibility to keep up to date on any changes. Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures. Perform in the role of training and development personnel for new CSRs and /or existing CSRs as needed. Help to identify any other CSRs who are capable of training new staff members. As Lead, monitor the operation behind the CSR line. Delegate work and take issues to Customer Services Manager as needed. As Lead, act as office resource personnel for CSR activity, answering questions and finding solutions to customer issues and financial center procedures; assist management in keeping CSRs up-to-date as requested. Consistently meet or exceed sales referrals as set by management. Continuously increase knowledge and skills through self-motivation, formal education, seminars and in-house training. Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs. Initiate conversations to uncover customer needs and be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers, so that personal and Bank goals are consistently met and/or exceeded.

SUPERVISORY RESPONSIBILITIES

None.

Minimum Knowledge, Skills and Abilities Required

High school diploma/GED. Position requires in-depth knowledge of retail policies and procedures in order to perform the essential duties with minimal supervision, which is usually acquired with a minimum of 3 years of CSR experience.
Ability to demonstrate advanced math functions.
Must have the ability to interact comfortably and confidently with the public.
Must present evidence of ability to communicate via written or verbal format, at a professional level common within a business setting.
Work requires the ability to take initiative and utilize sound judgment in decision-making and problem resolution.
Must demonstrate the ability to establish self as a leader.
Must be able to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
Need to have flexibility in scheduling.

Salary

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Benefits

Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Location

LOCATION -- Cincinnati, Ohio 45230

Equal Employment Opportunity

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

About Us

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other.