Lead Cruise Experience Product Development — Onsite Miami

Royal Caribbean Group

Miami, Northern (FL, KY)

Hybrid

USD 170,000 - 210,000

Full time

4 days ago

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Job summary

Royal Caribbean Group seeks a Lead, Product Development & Innovation for Celebrity Cruises to ideate, plan, and deliver high‑quality river product experiences. You will partner with cross‑functional teams to balance guest insights with brand strategy across onboard and ashore experiences.

The role reports to the Director of Product Development & Innovation and oversees concept development, implementation, and post‑delivery reviews, with a focus on guest satisfaction and revenue growth.

Qualifications

Minimum of 5–7 years of experience in product development, design, or a similar role developing consumer experiences.
Product owner experience required.
Experience working with architects, designers, and creative or innovation consultants preferred.
Travel industry experience preferred.

Responsibilities

Develop innovative ship and shore concepts grounded in guest insights and the Celebrity brand promise to deliver differentiated, superior guest experiences.
Direct and collaborate with partners to ensure products are viable, feasible, desirable, marketable, and positioned to drive guest satisfaction and revenue.
Partner with Operations, Newbuild, Marketing, senior leadership, external design firms, and operating partners to maintain effective communication and planning.
Work with operations and design teams on run‑of‑show events to showcase programming and ensure alignment with strategy.
Establish startup plans and training materials to support flawless execution of each concept and experience.
Collaborate with Marketing, Public Relations, Creative Agencies, and Revenue Management to ensure information is reflected in brand communications.
Lead efforts to establish, evolve, and maintain brand essence, product development standards, and experience design guidelines.
Own product and experience audits and post‑delivery success monitoring across onboard and onshore execution.