Lead Conversion Specialist

Booster; United States; Remote; USD 35,000 - 40,000; Full time

Benefits offered by this job

MacBook

Phone allowance

Health insurance

401k match

PTO

Job summary

Booster is seeking a Lead Conversion Specialist on the Booster Gear team to guide prospective clients through the earliest buying stages. You will own leads from inquiry through qualification, answering questions, following up, and guiding next steps.

Strong product knowledge and persistent communication are essential for creating momentum and a smooth handoff to Customer Success. You will engage via email, phone, and text, manage a structured pipeline, and drive conversations toward clear

Qualifications

• Excellent written and verbal communication skills.
• Able to manage a high volume of client conversations and follow-ups.
• Strong CRM data entry and pipeline management.

Responsibilities

• Engage prospective clients and respond promptly to Booster Gear leads.
• Own the follow-up process with established cadences and adapt per client.
• Move conversations toward a clear outcome: yes, no, not now, or future follow-up.
• Communicate options clearly via email, phone, and text to simplify next steps.
• Qualify opportunities and transition to Customer Success when ready.
• Provide thorough notes and context for seamless handoffs to CSMs.
• Develop product knowledge to answer questions and remove barriers.
• Maintain an organized pipeline with statuses, notes, and next steps.
• Identify recurring questions or process challenges to improve the sales experience.

Skills

Communication skills

Organized

Persistent follow-up

Multi-channel outreach

Questioning/objection handling

Product knowledge learning

CRM data management

Coachable

Tools

CRM software

Job description

LEAD CONVERSION SPECIALIST

Booster is a mission-driven school fundraising company focused on cultivating virtuous leaders who want to change the world. Booster partners with over 6,000 schools each year and impacts over 3 million students across all 50 states. At the heart of our culture, our six virtues guide everything we do: Gratitude, Wisdom, Care, Courage, Grit, and Celebration. We deliver engaging, innovative, and active fundraising experiences for elementary and middle schools nationwide. From high-energy fun runs to all-in-one fundraising platforms and custom gear, we’ve helped schools raise over $1 billion for education. Booster is a fun, fast-paced, and purpose-filled place to work, where every day offers the opportunity to make a real impact in the lives of students and school communities.

Who We Are + What We Do:

As a Lead Conversion Specialist on the Booster Gear team, you’ll help prospective clients move quickly and confidently through the earliest stages of their buying journey. You’ll own leads from initial inquiry through qualification, answering questions, proactively following up, and helping each prospective client determine the right next step. Through strong product knowledge, persistent communication, and organized pipeline management, you’ll create clarity and momentum throughout the client experience. When a prospective client is ready to move forward, you’ll ensure a smooth handoff to the appropriate Customer Success Manager so they can continue the conversation without missing a beat.

How You’ll Impact Booster’s Mission:

• Engage prospective clients: Respond promptly to incoming Booster Gear leads and inquiries, including Event Day Shirts and General Spirit Wear, and serve as the primary point of contact during the initial engagement stage.
• Own the follow-up process: Proactively follow up with assigned leads using established cadences, adapting your communication based on each client and situation.
• Drive leads toward a clear outcome: Take ownership of moving conversations toward a “yes,” “no,” “not now,” or defined future follow-up date, including re-engaging prospective clients when conversations stall.
• Create a clear client experience: Communicate professionally and confidently through email, phone, and text, helping clients understand their options and making the next step simple and actionable.
• Qualify and transition opportunities: Recognize when prospective clients are ready to move forward, gather the information needed for the next stage, and quickly transition qualified opportunities to the appropriate Customer Success Manager.
• Create seamless handoffs: Clearly communicate expectations to clients and provide thorough notes and context so Customer Success Managers can continue conversations without requiring clients to repeat information.
• Build strong product knowledge: Develop a strong understanding of Booster Gear products, services, timelines, and processes so you can confidently answer common questions, clarify options, and help remove barriers that may prevent clients from moving forward.
• Manage an organized pipeline: Maintain accurate lead statuses, communication history, notes, next steps, and follow-up dates in the CRM so every active opportunity has a clear next action.
• Help improve the sales process: Surface recurring client questions, objections, and process challenges that could help strengthen the overall Booster Gear sales experience.

What You’ll Bring to the Table:

• Strong written and verbal communication skills with the ability to make information and next steps clear and easy to understand
• Highly organized with the ability to manage a high volume of client conversations, follow-ups, and commitments
• A proactive and persistent approach to moving conversations toward a clear outcome
• Comfort communicating with prospective clients through email, phone, and text
• Confidence asking questions, addressing hesitation, following up multiple times, and directly asking clients whether they’re ready to move forward
• Ability to quickly learn products, processes, and common client questions and confidently apply that knowledge in client conversations
• Ability to maintain accurate and detailed information within a CRM
• Coachable and able to actively apply feedback to improve performance

Our Work Environment Includes:

• Fun & Engaging Culture : Team lunches, annual events, leadership development resources, and ongoing recognition opportunities
• Technology : A MacBook for your time at Booster & a monthly phone allowance
• Benefits : Medical, Dental, and Vision insurance, plus 401k matching
• Paid Time Off : 10 days PTO, 15+ observed holidays & business closed days, and paid parental leave

Compensation:

$35,000-$40,000 annually + commission

Location:

Remote

Work Hours:

Full time (40 hours/week)

Exempt/non-exempt:

Non-exempt

Want to join our team but don’t think this role is the best fit for you? Check out our other job opportunities at ChooseBooster.com.