Lead Convention Porter

Fontainbleau; Las Vegas, Northern (NV, KY); Hybrid; USD 79,901,000 - 86,789,000; Full time

Job summary

Fontainebleau Las Vegas seeks a Lead Convention Porter responsible for the efficient setup and breakdown of all convention events, ensuring luxury service standards and guest satisfaction. You will collaborate with managers to deliver premium experiences, maintain safety, and oversee room setups, menu knowledge, and sanitation across events.

Ideal candidates have at least 1 year in Banquets, strong organizational skills, and the ability to upsell services while maintaining a professional

Qualifications

• Must be at least 21 years of age.
• One year in Banquets and Catering in a luxury hotel with large banquet space.
• Knowledge of health and safety regulations and HACCP basics.
• Strong communication and organizational skills.

Responsibilities

• Lead setup, service, and breakdown of convention/banquet events.
• Ensure luxury service standards and guest satisfaction.
• Coordinate with managers to maintain safety and sanitary conditions.
• Upsell services and generate repeat business.
• Maintain knowledge of menu items, room setups, and alcohol awareness.

Skills

Hospitality experience

Customer service

Team leadership

Education

High School diploma

Tools

Microsoft Office

Job description

POSITION OVERVIEW

The Lead Convention Porter is responsible for the efficient set up and breakdown of all Convention events.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Lead the setup, service, and breakdown of all convention and/or banquet events
• Full knowledge of all different table and room Set-Ups, functions of service, house and resort rules and regulations
• Work in conjunction with managers and supervisors to ensure Members are delivering consistent, luxury service to all guests
• Provide prompt, courteous service to all banquet guests while maintaining a friendly and pleasant atmosphere
• Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely banquet service
• Ensure safe and sanitary conditions in all banquet service areas and for all banquet service and set up equipment
• Maintain full knowledge of banquet menu items and ingredients, room set-ups, bar menus, functions of service, house and bar rules and regulations, and alcohol awareness training
• Coordinate all break times with Members in relation to business needs on the convention floor
• Comply with Title 26 policies and procedures as well as completing all assigned/required modules in a timely manner
• Maintain knowledge of common food allergies, dietary options, and/or alternate food requests
• Build and maintain strong relationships with clients, event planners, and internal stakeholders
• Seek opportunities to upsell services and generate repeat business
• Maintain department policies and procedures to control costs while delivering exceptional luxury service
• Identify areas for improvement and implement strategies to enhance guest satisfaction, operational efficiency, and revenue generation
• Maintain a professional, courteous and friendly demeanor with all members and guests always
• Clearly communicates with management via radio in a professional manner when called upon in a timely manner
• Maintain knowledge of all chemicals used in the Set-Up department and comply according to OSHA
• Ensure all storeroom areas are up to Health Department standards
• Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High School diploma or equivalent required
• One (1) year in Banquets and Catering in a high-volume, luxury hotel with a minimum banquet space of 200,000 square feet
• Demonstrated knowledge and experience in overall Banquet operations
• Complete knowledge of health and safety regulations
• Must have basic knowledge of Microsoft Office software
• Ability to write reports, business correspondence, and procedure manuals
• Has a clear understanding and knowledge of the Culinary Union Collective Bargaining Agreement
• Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, statutory requirements regarding health and safety, sanitation, proper chemical usage, fire procedures, and HACCP
• Ability to execute on guidelines for proper staffing to maximize efficiency and minimize labor costs
• Strong overall knowledge of F&B preparation and presentation
• Proficient in operational financial management accountability and budgeting
• Excellent interpersonal skills to deal effectively with guests, management, Team Members, and other outside contacts
• Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
• Excellent communication and customer service skills
• Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail
• Must be willing and able to work a flexible schedule to include holidays, nights and weekends
• Work in a fast-paced, busy, and somewhat stressful environment

SUPERVISORY RESPONSIBILITIES

This position does not have any direct supervisor responsibilities.

DIVERSITY COMMITMENT

Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.

CERTIFICATES, LICENSES, REGISTRATIONS

Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.

The Member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.

PAY TRANSPARENCY

Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.

In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.

SALARY

$28.11 per hour