Lead, Conditions Management Marketing

Humana; Oregon; Hybrid; USD 126,000 - 174,000; Full time

Job summary

Humana seeks a CRM Marketing Lead (Pod Lead) for Conditions Management Marketing to steer a pod translating strategies into scalable member experiences via Adobe Experience Platform. You will lead agile ceremonies, roadmaps, and omni-channel journeys, coordinating with marketing, analytics, product and tech teams to deliver impactful outcomes.

The role emphasizes accountability, continuous improvement, and driving time-to-market while aligning with business goals and member outcomes.

Qualifications

• Bachelor's degree in Marketing, Business, Communications, Technology, or related field, or 4+ years of equivalent relevant experience.
• 5+ years of experience in lifecycle marketing, CRM marketing, customer engagement, marketing operations, journey orchestration, or related disciplines.
• 2+ years of experience leading agile teams, pods, or cross-functional initiatives.
• Experience managing complex, cross-functional workstreams with multiple stakeholders and competing priorities.
• Strong understanding of omni-channel marketing, customer journeys, personalization, and marketing automation.
• Demonstrated success driving delivery, prioritization, stakeholder alignment, and operational excellence in a matrixed environment.
• Demonstrated ability to improve team effectiveness, delivery performance, or operational processes in a fast-paced, cross-functional environment.
• Strong facilitation, communication, organization, and problem-solving skills.
• Ability to influence without direct authority and build accountability across diverse teams.

Responsibilities

• Lead day-to-day pod operations, including prioritization, sprint planning, backlog management, and delivery execution.
• Drive accountability across pod members and stakeholders, ensuring commitments are clear, aligned, and delivered with quality and predictability.
• Facilitate agile ceremonies and maintain momentum toward sprint and business objectives.
• Partner with the Communications Strategy Lead to translate journey strategies into prioritized roadmaps and executable plans.
• Oversee the delivery and optimization of personalized, omni-channel member journeys across the marketing platform and key engagement channels.
• Leverage platform capabilities, performance insights, and stakeholder feedback to improve member experiences and journey effectiveness.
• Coordinate across marketing, analytics, product, technology, channel, and business teams to ensure alignment and execution readiness.
• Proactively identify, manage, and elevate risks, dependencies, and blockers that may impact delivery or business outcomes.
• Drive cross-functional decision-making and provide clear, timely communication on priorities, progress, risks, and performance.
• Serve as a visible pod leader by delivering live sprint reviews, journey demos, and stakeholder updates that communicate progress, showcase outcomes, and connect execution back to strategy and business goals.
• Foster a high-performing pod culture grounded in ownership, collaboration, transparency, and shared accountability.
• Drive improvements in delivery velocity, quality, predictability, and team effectiveness through strong operating practices and continuous process improvement.
• Champion experimentation, innovation, and adoption of new platform capabilities to enhance pod performance and member outcomes.

Skills

Lifecycle marketing

CRM marketing

Customer engagement

Marketing operations

Journey orchestration

Agile leadership

Stakeholder alignment

Education

Bachelor's degree in Marketing or related field

4+ years equivalent relevant experience

Tools

Adobe Experience Platform

Adobe Journey Optimizer

Job description

Become a part of our caring communityThe CRM Marketing Lead (Pod Lead) for Conditions Management Marketing serves as the operational leader of an assigned marketing pod, translating journey strategies into high-quality, scalable member experiences delivered through Adobe Experience Platform (AXP). Working closely with the Communications Strategy Lead, Marketing Analytics, business partners, and cross-functional stakeholders, this role drives pod execution, prioritization, and delivery while fostering a culture of accountability, collaboration, and continuous improvement.As Humana continues evolving from campaign-based marketing to orchestrated, personalized member journeys, the Pod Lead plays a critical role in shaping how strategy becomes execution. Success in this role is measured by the pod's ability to deliver against priorities with speed, quality, and predictability while maximizing platform capabilities, accelerating time-to-market, and contributing to improved member and business outcomes.The CRM Marketing Lead identifies and communicates initiatives that enhance the positioning and offering of products and services to members. Performs multiple analytic functions, such as modeling data management or reporting solutions. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action.

Key Responsibilities

Pod Leadership & Delivery

• Lead day-to-day pod operations, including prioritization, sprint planning, backlog management, and delivery execution.
• Drive accountability across pod members and stakeholders, ensuring commitments are clear, aligned, and delivered with quality and predictability.
• Facilitate agile ceremonies and maintain momentum toward sprint and business objectives.

Journey Execution & Optimization

• Partner with the Communications Strategy Lead to translate journey strategies into prioritized roadmaps and executable plans.
• Oversee the delivery and optimization of personalized, omni-channel member journeys across the marketing platform and key engagement channels.
• Leverage platform capabilities, performance insights, and stakeholder feedback to improve member experiences and journey effectiveness.

Cross-Functional Coordination & Stakeholder Management

• Coordinate across marketing, analytics, product, technology, channel, and business teams to ensure alignment and execution readiness.
• Proactively identify, manage, and elevate risks, dependencies, and blockers that may impact delivery or business outcomes.
• Drive cross-functional decision-making and provide clear, timely communication on priorities, progress, risks, and performance.
• Serve as a visible pod leader by delivering live sprint reviews, journey demos, and stakeholder updates that communicate progress, showcase outcomes, and connect execution back to strategy and business goals.

Continuous Improvement & Team Effectiveness

• Foster a high-performing pod culture grounded in ownership, collaboration, transparency, and shared accountability.
• Drive improvements in delivery velocity, quality, predictability, and team effectiveness through strong operating practices and continuous process improvement.
• Champion experimentation, innovation, and adoption of new platform capabilities to enhance pod performance and member outcomes.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree in Marketing, Business, Communications, Technology, or a related field, or 4+ years of equivalent relevant experience.
• 5+ years of experience in lifecycle marketing, CRM marketing, customer engagement, marketing operations, journey orchestration, or related disciplines.
• 2+ years of experience leading agile teams, pods, or cross-functional initiatives.
• Experience managing complex, cross-functional workstreams with multiple stakeholders and competing priorities.
• Strong understanding of omni-channel marketing, customer journeys, personalization, and marketing automation.
• Demonstrated success driving delivery, prioritization, stakeholder alignment, and operational excellence in a matrixed environment.
• Demonstrated ability to improve team effectiveness, delivery performance, or operational processes in a fast-paced, cross-functional environment.
• Strong facilitation, communication, organization, and problem-solving skills.
• Ability to influence without direct authority and build accountability across diverse teams.

Preferred Qualifications

• Experience in healthcare, insurance, Medicare, Medicaid, Stars, loyalty and rewards, preventive care, chronic condition management, or other regulated industries.
• Experience with Adobe Experience Platform, Adobe Journey Optimizer, or similar journey orchestration and marketing technology platforms.

Additional Information

• This position operates on Eastern Standard Time hours.
• This position may require up to 10% travel.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range

$126,300 - $173,700 per year

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-01-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.