Lead Concierge

ZRS MANAGEMENT LLC; United States; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Floating holidays

401K plan

Job summary

ZRS MANAGEMENT LLC, a residential community operator in the United States, is seeking a Concierge to welcome residents, maintain strong resident relations, and act as a Social Director for planning and executing community events.

You will coordinate newsletters, manage VIP areas, assist Leasing Consultants, and develop partnerships with local businesses to enhance concierge services while ensuring compliance with Fair Housing laws.

Qualifications

• Greet prospective residents and introduce services offered by Concierge.
• Develop and maintain rapport with residents.
• Coordinate events and activities as Social Director for the community.
• Coordinate monthly newsletter with Property Manager approval.
• Manage VIP suite and clubroom reservations and related supplies.
• Build relationships with local businesses for concierge benefits.
• Support Leasing Consultants as needed.
• Provide referrals and arrangements for events, travel, personal needs, and misc services per Property Manager.
• Delivery of packages and handling service callbacks.
• Adhere to Fair Housing policies and participate in industry events.
• Light travel for training and seminars.

Responsibilities

• Maintain a high standard of resident service and communication.
• Plan, coordinate and execute community events and functions.
• Offer transportation, travel, and personal assistance arrangements as requested.
• Keep accurate schedules, newsletters and referrals up to date.
• Support Leasing team with resident service requests and inquiries.

Skills

Professionalism

Communication

People skills

Sales skills

Computer skills

Interpersonal skills

Organization

Attention to detail

Reading & writing English

Multi-tasking

Calm under pressure

Education

High School Diploma or equivalent

Job description

Job Description

• Maintaining the ZRS MANAGEMENT-trained greeting to all prospective residents with an introduction of services offered by the Concierge.
• Build and maintain a strong rapport with all residents.
• Assist in increasing resident retention by acting as "Social Director" for the community including the planning, implementation, and set up of all functions.
• Coordinate monthly newsletter with approval of Property Manager.
• Reservations of the VIP suite and clubroom and the stocking of all goods needed for both areas (i.e. refreshments, personal items.)
• Maintain a good rapport with businesses to achieve benefits for concierge services and referrals.
• Be available to assist Leasing Consultants.
• Services to resident are to; offer referrals, arrangements for events and other personal needs, full knowledge of government services, and to provide miscellaneous supplies to residents (i.e. stamps, office supplies, maps) that have been determined by the Property Manager. Such services are to include but are not limited to: Theater & event ticket arrangements National / local travel arrangements Limousine, rental car & taxicab reservation Tour arrangements Referral of personal shopping services Delivery and moving assistance Ordering flowers/floral arrangements House-sitting arrangements Car portering and detailing arrangements Secretarial service arrangements Drug store/grocery store delivery arrangements Medical referrals Personal grooming arrangements Airline and travel arrangements Health club and sports arrangement Cable service arrangement Restaurant reservations & party/catering arrangements Cleaning service arrangements Repair service arrangements (alterations, shoe repair, etc.)
• Be available to assist Leasing Consultant with service request callbacks.
• Delivery of packages, express mail, floral arrangements and so forth to residents.
• Understanding the market by visiting all competitors and reviewing monthly competitor advertising.
• Complying with Fair Housing policies in relation to all prospective residents and current residents.
• Participation in industry related functions such as monthly dinner meetings.
• Attending ZRS MANAGEMENT training seminars that are recommended by Property Manager.
• Weekly schedule shall consist of 5 days a week that are determined by the Property Manager that will result in convenience for the residents.
• Comply with Fair Housing requirements and laws.
• This position will involve light travel for training and education seminars.

SKILLS, KNOWLEDGE and ABILITIES

• Strong professionalism, communication and "people skills"
• Good Sales skills
• Possess excellent computer skills
• Possess verbal, math and reasoning skills
• Possess strong interpersonal and organization skills
• Must possess attention to detail
• Knowledge of Internet, Email and Social Media as it pertains to marketing of community
• Able to read and write in English language in a professional manner
• Team oriented with ability to work independently on occasion
• Well organized with ability to prioritize and multi-task
• Ability to handle stressful, urgent, diverse situations in a calm and reasonable manner
• Ability to use and apply common sense understanding and use good judgment

QUALIFICATIONS

High School Diploma or equivalent required ZRS Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To meet the challenges of our growing business, ZRS is seeking skilled professionals who are highly motivated team players with the ability to work in a fast-paced environment. They must possess strong customer service skills and strong organizational and technical skills. If you possess the right attitude, dedication, and training, you can have a long, successful career at ZRS.

Benefits

• Healthcare The health and wellness of our team is a top priority for us. We offer health insurance to all of our teams, including Medical, Dental, Vision, Disability, and Life. We also offer an Employee Assistance Program (EAP) that cares for the mental health and wellness of our team members; this extends to their family members as well.
• Financial We not only offer paid time off, but we also provide floating holidays that can be used as desired (volunteering, voting, or a mental health day). ZRS also provides flexible 401K plans to set up our teams with a successful and safe future.
• Live Well ZRS is committed to promoting healthy living and lifestyles. We offer credits for fitness programs, incentives for annual check-ups with a physician, and discount programs for pet insurance.