Lead Concierge

Stratton Amenities; Atlanta (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Stratton Amenities in Atlanta, GA is seeking a seasoned hospitality leader to act as the face of the property, guiding the concierge team and aligning service with brand standards. You will coordinate with the property manager to ensure seamless guest experiences and uphold confidentiality and professional appearance.

In this full-time role, you will manage schedules, weekly payroll, and monthly meetings, develop SOPs, and coach associates to deliver anticipatory service.

Qualifications

• 5+ years in hospitality leadership roles.
• Strong written and verbal communication.
• Focus on service quality and guest satisfaction.

Responsibilities

• Act as the face of the property and lead by example.
• Facilitate communication between the property manager and concierge team.
• Provide anticipatory service and smooth accommodations for residents and guests.
• Address residents’ concerns promptly and professionally.
• Conduct weekly meetings with the property manager to identify improvements.
• Manage team schedules and oversee weekly payroll.
• Hold monthly staff meetings and one-on-one performance coaching.
• Develop and implement new SOPs to improve operations.
• Foster a positive work culture and enforce standards.
• Participate in monthly regional calls.

Skills

Leadership

Communication

Problem-solving

Confidentiality

Ownership

Guest service

Hospitality

Organization

Appearance

Decision making

Job description

Atlanta, United States | Posted on 08/03/2026

Key Responsibilities:

• Act as the face of the property, leading by example
  
• Facilitate communication between the property manager and the concierge team
  
• Exceed expectations by providing anticipatory service and smooth accommodations
  
• Address resident concerns and complaints promptly and professionally
  
• Conduct weekly meetings with the property manager to identify areas for improvement
  
• Manage team schedules and oversee weekly payroll
  
• Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
  
• Implement and enforce accountability measures, disciplinary action, and performance coaching
  
• Develop and implement new SOPs to continually improve concierge operations
  
• Foster a positive work culture and environment
  
• Enforce uniform and grooming standards
  
• Participate in monthly regional director calls
  

Position Requirements:

• A passion for delivering exceptional service and hospitality
  
• Excellent verbal and written communication skills
  
• Strong problem-solving and leadership abilities
  
• Ability to maintain confidentiality
  
• A sense of pride and ownership in the position and property
  
• Ability to respond quickly and genuinely to residents’ and guests’ requests
  
• At least five years of hospitality experience
  
• Exceptional interpersonal skills and guest service abilities
  
• Organized, proactive, productive, and self-motivated with a positive attitude
  
• Ability to maintain a neat and professional appearance
  
• Ability to think clearly and make concise decisions under pressure
  

Secondary Responsibilities:

• Build rapport and relationships with residents
  
• Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
  
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  
• Assist in scheduling and completing amenities’ requests
  
• Escort individuals as necessary
  
• Walk the premises to ensure the highest standards are being met
  
• Perform all other duties as assigned by the property manager or per property SOP’s
  
• Flexibility to work nights, weekends, and holidays
  

Experience Requirements:

• Leadership and supervisory skills and experience
  
• Training and development experience
  
• Exceptionally enthusiastic and positive individual
  
• 2 years’ experience in Hospitality, Multifamily or Upscale Hotel
  
• 2 years’ experience in a busy luxury retail environment
  

Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.