Lead Community Health Worker

Akido; Los Angeles (CA); On-site; USD 38,000 - 53,000; Full time

Job summary

Akido is seeking a Lead Community Health Worker in Los Angeles, CA. You will balance a patient caseload with hands-on coaching for the CHW team, precept new hires, and help interview future teammates to keep quality high.

On the front line, you test new tools, give practical feedback to leadership, and support trauma-informed, patient-centered care while coordinating care plans, SDoH referrals, and enrollment for Akido’s ECM program.

Qualifications

• Experience handling CHW duties including caseload management, care-plan creation, patient coaching and documentation.
• Proven ability to refer social determinants of health (SDoH) and coordinate enrollment for ECM programs.
• Experience precepting or coaching teammates and participating in interview processes to select new staff.
• Comfort with testing new tools and workflows and giving constructive feedback to leadership.

Responsibilities

• Perform all duties outlined in the CHW role, including caseload management, care-plan creation, patient coaching, appointment accompaniment, SDoH referrals, documentation, and enrollment for Akido’s ECM program.
• Lead onboarding shadowing for new CHWs and model best practices in fieldwork and EHR documentation.
• Support experienced CHWs by answering workflow questions and troubleshooting barriers in real time.
• Provide ride-along coaching and feedback to reinforce trauma-informed, patient-centered care.
• Assist in on-site interviews for CHW candidates to assess fit and readiness.
• Other duties as assigned.

Skills

Caseload management

Care planning

Patient coaching

Documentation

SDoH referrals

Interviewing candidates

Tool testing

Job description

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

As a Lead Community Health Worker, you balance a patient caseload with hands-on coaching for the CHW team. You precept new hires, field real-time workflow questions, coach less experienced CHWs, and help interview future teammates to keep quality high. Positioned on the front line, you also test new tools and processes, channeling practical feedback to leadership so Akido's care keeps getting better.

What You Do

• Perform all duties outlined in the CHW job description (e.g. caseload management, care-plan creation, patient coaching, appointment accompaniment, SDoH referrals, thorough documentation, and outreach/enrollment for Akido’s ECM program).
  
• Primary preceptor for new hires: host each new CHW for ~1.5 weeks of shadowing during their 3-week onboarding; model best practices in the field, EHR documentation, and patient engagement.
  
• Serve as the go-to resource for less-experienced CHWs—answering real-time questions about workflows (e.g., General Relief forms, housing referrals, benefits applications) and troubleshooting barriers.
• Provide “ride-along” coaching sessions and real-time feedback to reinforce trauma-informed, patient centered care.
• Serve as early adopters and champions of new technologies and workflows. Give feedback to management as part of the implementation process.
• Participate in onsite interviews for CHW candidates whenever logistically feasible; assess cultural fit, field readiness, and empathy-driven problem solving.
• Other duties as assigned.

Who You Are

• You live Akido’s core values of teamwork, respect, and empathy in every interaction - whether you’re with a patient, a colleague, or a community partner.
• You bring competence and hands‑on experience serving CalAIM or similarly complex populations and can translate that expertise into clear, practical guidance for others.
• You are a supporting coach and empowering guide. You uplift your teammates, deliver constructive feedback, and help them grow into better service providers.
• You are excited to try to new ideas to improve the program.
• You meet the requirements of the CHW role at Akido.

Compensation

$33/hr

Salary range

$68,640 - $68,640 USD

Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.