Lead Coffeehouse Shift Supervisor: Craft, Coach, Connect

Starbucks Corp.; East Haven (CT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Tuition assistance program

Job summary

Starbucks Coffee Company seeks a shift supervisor to lead with craft and heart, creating a welcoming community space and ensuring quality beverages and food. You will coach and coordinate a small team, handle cash and safety procedures, and uphold store policies while delivering excellent customer service.

Applicants should have 6+ months in customer-facing roles, strong communication, and teamwork skills to excel in a fast-paced retail coffee environment.

Qualifications

• 6+ months of customer-facing experience.
• Prepare and coach food/beverage to standard recipes or customized for customers.
• 6+ months of experience delegating tasks to other employees and coordinating 2+ staff.
• Ability to direct the work of others.
• Strong oral communication and interpersonal skills.
• Knowledge of the retail environment and teamwork.

Responsibilities

• Lead with craft and heart to make the coffeehouse a welcoming space for the community.
• Meet store policies, ensure quality beverages and food, and cash handling.
• Oversee store safety and security, including incident prevention and response.
• Delegate tasks and coordinate the work of 2+ employees to maintain smooth operations.

Skills

Customer service

Leadership

Communication

Teamwork

Food & beverage prep

Delegation

Retail knowledge

Interpersonal skills

Relationship building

Job description

Starbucks Coffee Company seeks a shift supervisor to lead with craft and heart, creating a welcoming community space and ensuring quality beverages and food. You will coach and coordinate a small team, handle cash and safety procedures, and uphold store policies while delivering excellent customer service.

Applicants should have 6+ months in customer-facing roles, strong communication, and teamwork skills to excel in a fast-paced retail coffee environment.