Lead Client Success Manager (P3880)

84.51; Cincinnati (OH); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Health benefits

401(k) with matching

Paid time off (5 weeks)

HSA contributions

Life & disability insurance

Job summary

84.51° in Cincinnati is seeking a Lead Client Success Manager to steward a diverse portfolio of Kroger-facing teams, driving organic growth across Media, Incentives, and Insights. You will align client goals with cross‑functional partners and lead quarterly business reviews to ensure value delivery.

You will mentor Activation and Insights success managers, own retention strategies, and coordinate with Sales, Data Science, Finance, and Product Strategy to ensure flawless execution and strong

Qualifications

• 5-7+ years of account management and/or business development experience in Media, Incentives, or Insights.
• Experience maximizing investment decisions across portfolios.
• Collaborative, energetic leader within cross-functional teams.
• Ability to navigate ambiguity and drive recommendations forward.

Responsibilities

• Lead the vertical business and organic growth strategy for Media, Incentives, and Insights.
• Owns the retention strategy which includes a successful client approach so the teams can deliver a strong client experience.
• Progress organic business with senior leadership engagement at CPGs.
• Directly engage with Kroger Merch Directors within each vertical to represent CPG growth strategies.
• Accountable for productivity and efficiency of client workflows to drive growth.
• Drives for talent retention and growth of the vertical, mentoring a team of data-driven story tellers.
• Partners with product, client partnership, and cross-functional teams to drive commercial offering, exploration, innovation, and effectiveness.
• Identifies and solves for barriers with cross functional teams to ensure long term client and team success.
• Responsible for building internal/external client/stakeholder relationships at a senior level to mitigate challenges and develop strategies for clients.
• Proactively identify ways of working and drive alignment across internal teams for processes/key tasks.
• Responsible for managing a diverse team of client success individuals; including recruiting, training, developing, coaching, and inspiring others.

Skills

Account management

Business development

Cross-functional leadership

Strategic thinking

Communication

Job description

84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experiences for shoppers across the path to purchase.

Powered by cutting-edge science, we utilize first‑party retail data from more than 62 million U.S. households sourced through the Kroger Plus loyalty card program to fuel a more customer‑centric journey using 84.51° Insights, 84.51° Loyalty Marketing and our retail media advertising solution, Kroger Precision Marketing.

84.51° follows a 5-day in-office work schedule to support collaboration, alignment, and team connection.

Join us at 84.51°!

As Lead Client Success Manager, you are the account quarterback, internally and externally to a portfolio of clients, within the vertical to drive organic growth strategies for Media, Incentives, and Insights. This includes the leadership of client goals and objectives across the commercial portfolio and overseeing the delivery of total business quarterly business reviews (Media Upfront, Incentives Plan, Insights Annual Plan). You are effective at identifying and closing opportunities with client Kroger facing teams to deliver on budget and lead all insight subscription renewals (84.51 Stratum, Collab Cloud, Data Direct). You leverage your consultative approach to drive insights utilization that delivers maximum value creation. You sell in insights and activation to support key KR collaborative processes such as 3CM, store testing, etc. and ensure flawless commercial execution across the book of business. You are curious and proactively explore and source ideas to drive larger portfolio account growth. You are an effective people leader and will oversee a group of Activation and Insights success managers. You will partner with cross‑functional teams inclusive of Sales, Kroger teams, Data Science, Finance/Accounting and Product Strategy to ensure client experiences are consistently positive and engaging.

RESPONSIBILITIES

• Lead the vertical business and organic growth strategy for Media, Incentives, and Insights.
• Owns the retention strategy which includes a successful client approach so the teams can deliver a strong client experience.
• Progress organic business with senior leadership engagement at CPGs
• Directly engage with Kroger Merch Directors within each vertical to represent CPG growth strategies. Participate in CPG Merch JBPs and represent full CPG alt profit business needs. Triage off‑strategy investment from CPGs directly with Merch Directors
• Accountable for productivity and efficiency of client workflows to drive growth
• Drives for talent retention and growth of the vertical. Inspires and trains a team of data‑driven story tellers ensuring client satisfaction and campaign success
• Partners with product, client partnership, and cross‑functional teams to drive commercial offering, exploration, innovation, and effectiveness
• Identifies and solves for barriers with cross functional teams to ensure long term client and team success.
• Responsible for building internal/external client/stakeholder relationships at a senior level to mitigate challenges and develop strategies for clients alongside team members.
• Proactively identify ways of working and drive alignment across internal teams for processes/key tasks, and team/client guidance.
• Responsible for managing a diverse team of client success individuals; including: recruiting, training, developing, coaching, and inspiring others

QUALIFICATIONS, SKILLS, AND EXPERIENCE

• 5-7+ years of account management and/or business development experience. Media, Incentives, or Insights experience required
• Strong experience maximizing investment decisions across the portfolio
• Collaborative, energetic, and thrives as a key part of a cross‑functional leadership team
• Adept at continual learning and ability to represent a broad portfolio
• Works well under tight turnaround and deadlines
• Motivate & influence a positive, constructive culture, based on team‑work, collaboration, & intellectual curiosity.
• Strategic thinking and problem solving
• Strong communication, organization, prioritization and attention to detail
• Ability to navigate ambiguity & thrive in driving recommendations and solutions forward

Pay Transparency and Benefits

• The stated salary range represents the entire span applicable across all geographic markets from lowest to highest. Actual salary offers will be determined by multiple factors including but not limited to geographic location, relevant experience, knowledge, skills, other job‑related qualifications, and alignment with market data and cost of labor. In addition to salary, this position is also eligible for variable compensation.
• Below is a list of some of the benefits we offer our associates:
• Health: Medical: with competitive plan designs and support for self‑care, wellness and mental health. Dental: with in‑network and out‑of‑network benefit. Vision: with in‑network and out‑of‑network benefit.
• Wealth: 401(k) with Roth option and matching contribution. Health Savings Account with matching contribution (requires participation in qualifying medical plan). AD&D and supplemental insurance options to help ensure additional protection for you.
• Happiness: Paid time off with flexibility to meet your life needs, including 5 weeks of vacation time, 7 health and wellness days, 3 floating holidays, as well as 6 company‑paid holidays per year. Paid leave for maternity, paternity and family care instances.

Pay Range

$95,000 - $125,000 USD

Location options vary by role and are stated in each job posting. Our Headquarters are in Cincinnati, OH. We also have hubs in Chicago, Deerfield, New York and Portland. Not all roles are open in all locations.

We have an in‑office expectation for Monday‑Friday and candidates must live in one of our hub locations or be willing to relocate (relocation assistance is provided).

Are you legally authorized to work in the U.S.? Proof of eligibility will be required before you can be employed.

Will you now or in the future require sponsorship for employment visa status (e.g., H1B status)?

If you currently hold a visa, what type do you hold?

Are you bound by any commitments, contracts or agreements with your current or former employer(s) that might affect your employment with 84.51°?

84.51° Demographic Questions

Together, we are stronger and can achieve more

At 84.51°, we believe a diverse and inclusive work environment is essential to the work we do as a data science company. Just as no two Kroger customers are alike, no two 84.51° associates are alike. We understand the importance of fostering an inclusive culture: to encourage our associates to bring their authentic selves to work – embracing who they are and celebrating what they can become.

We continually strive to ensure 84.51° is a place where all people feel like they belong, are respected and valued regardless of who they are, where they are from and what experiences they’ve had. By meeting our 3-year D&I roadmap goals and commitments, we will continue our journey towards becoming an destination for diverse, driven, and authentic minds.

Your responses will be used (in aggregate only) to help us identify areas of improvement in our process.

Your responses will not be associated with your specific application and will not in any way be used in the hiring decision.

Which ethnicities describe you? Select all that apply.

How do you currently describe your gender identity?

Do you consider yourself a member of the Lesbian, Gay or Bisexual (LGB) community?

Do you identify as a military veteran or service member?