Lead Client Executive (Retirement Relationship Manager) (Remote in KY or OH)
Transamerica
Turn this role into an interview — a resume and cover letter built around what this employer wants.
Benefits offered by this job
Job summary
Transamerica in the United States is seeking an experienced Relationship Manager to oversee retirement plan client relationships, retention, and profitability.
You will advise advisors and plan sponsors, cross-sell solutions, and coordinate service delivery while staying current on ERISA rules and industry trends. This role requires a Bachelor's, 7+ years in retirement field, FINRA 6/63 and life licenses, and strong MS Office skills; travel 25-50%.
Qualifications
- Bachelor’s degree in a business related field or equivalent education/experience.
- Seven years of retirement industry or similar experience.
- FINRA Series 6 and 63, and Life insurance licenses, or obtain within six months.
- Thorough understanding of ERISA and retirement industry trends.
- Advanced knowledge of retirement programs and subject matter expertise in plan management, including technical, compliance, administration, investment, and participant solutions.
- Excellent communication, presentation and relationship-building skills.
- Decision-making and problem-solving skills.
- Research skills and attention to detail.
- Proficiency using MS Office tools.
Responsibilities
- Manage an assigned book of business, providing strategic and tactical planning through proactive meetings and touch points with advisors and clients, including annual review plans.
- Cross sell additional products and services to deepen client relationships and improve profitability.
- Serve as the escalation point for service related issues. Identify root causes and design strategies to resolve; manage resources through to resolution.
- Consult with clients and brokers on qualified plan design issues. Interpret and explain plan provisions to accomplish client goals.
- Analyze and interpret discrimination testing rules and results; consult on solutions to failed testing.
- Consult with client and advisor on plan enhancements and upgrades, including conversion of older investment contracts to newer products.
- Keep clients and advisors apprised of product and service enhancements, including changes in investment options and new Transamerica products.
- Train clients on company processes, procedures and resources, to include systems/technology used by participants and plan sponsors.
- Consult with clients on participant communication strategies and options. Schedule workshops and facilitate fulfillment of enrollment materials. Provide reporting on the success of strategies and programs.
- Consult with clients on plan termination issues; submit plan termination requests for processing.
- Stay abreast of corporate actions, such as company mergers/acquisitions to proactively consult with clients and advisors.
- Ensure a balance is kept between competing interests of clients and providers.
- Manage special projects as assigned.
Skills
Education
Tools
Job description
Account / Relationship Management
At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.
Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.
We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.
Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them.
We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.
Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.
Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.
Responsible for relationship management of assigned clients to ensure client satisfaction, retention and profitability of retirement 401(k) plans. May also be responsible for Defined Benefit, Distribution Compensation and Total Retirement Outsourcing.
- Manage an assigned book of business, providing strategic and tactical planning through proactive meetings and touch points with advisors and clients, including annual review plans.
- Cross sell additional products and services to deepen client relationships and improve profitability using a consultative approach.
- Serve as the escalation point for service related issues. Identify root causes and design strategies to resolve; manage resources through to resolution.
- Consult with clients and brokers on qualified plan design issues. Interpret and explain plan provisions to accomplish client goals.
- Analyze and interpret discrimination testing rules and results; consult on solutions to failed testing.
- Consult with client and advisor on plan enhancements and upgrades, including conversion of older investment contracts to newer products.
- Keep clients and advisors apprised of product and service enhancements, including changes in investment options and new Transamerica products.
- Train clients on company processes, procedures and resources, to include systems/technology used by participants and plan sponsors.
- Consult with clients on participant communication strategies and options. Schedule workshops and facilitate fulfillment of enrollment materials. Provide reporting on the success of strategies and programs.
- Consult with clients on plan termination issues; submit plan termination requests for processing.
- Stay abreast of corporate actions, such as company mergers/acquisitions to proactively consult with clients and advisors.
- Ensure a balance is kept between competing interests of clients and providers.
- Manage special projects as assigned.
- Bachelor’s degree in a business related field or equivalent education/experience.
- Seven years of retirement industry or similar experience.
- FINRA Series 6 and 63, and Life insurance licenses, or obtain within six months.
- Thorough understanding of ERISA and retirement industry trends.
- Advanced knowledge of retirement programs and subject matter expertise in plan management, including technical, compliance, administration, investment, and participant solutions.
- Excellent communication, presentation and relationship-building skills.
- Decision-making and problem-solving skills.
- Research skills and attention to detail.
- Proficiency using MS Office tools.
- Advanced skills in MS Word, Excel and PowerPoint.
- Remote (Field/Travel) Environment
- Frequent Travel 25 to 50%
The salary for this position generally ranges between$91,000 - $125,000 annually/per hour. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.
Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.
For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.
- Competitive Pay
- Bonus for Eligible Employees
- Pension Plan
- 401k Match
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Disability Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Employee Discounts
- Career Training & Development Opportunities
- Paid Time Off starting at 160 hours annually for employees in their first year of service.
- Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
- Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
- Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
- Adoption Assistance
- Employee Assistance Program
- Back-Up Care Program
- PTO for Volunteer Hours
- Employee Matching Gifts Program
- Employee Resource Groups
- Inclusion and Diversity Programs
- Employee Recognition Program
- Referral Bonus Programs
We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women.
To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.
We believe our responsibilities extend beyond our corporate walls. That’s why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.
Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe.* It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.
* As of December 31, 2023
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
