Lead Clerk: Customer Service & Grocery Lead

Winco Foods; Fort Worth (TX); On-site; USD 21,000 - 25,000; Full time

Job summary

WinCo Foods in Fort Worth, TX is seeking a Store Clerk to support department operations in grocery or freight, assist the department manager, and provide fast, friendly service to customers.

You will perform clerk, cashier and freight duties, lead by example, handle customer questions, monitor checkout lanes, stock shelves, and maintain clean, safe store areas while following company policies.

Qualifications

• Communicating clearly and professionally with co-workers, vendors, customers and others.
• Providing leadership, guiding and supporting fellow employees.
• Understanding company practices and policies to respond to customer activity appropriately.
• Demonstrating initiative and ability to perform multiple tasks simultaneously.
• Performing basic math and measuring weights and quantities.
• Meeting age requirements where applicable in different states.

Responsibilities

• Welcome, engage, serve and thank customers with friendly service.
• Perform clerk duties in grocery or freight departments and assist the manager.
• Lead customer service, handle complaints and process refunds when needed.
• Monitor customer flow at checkouts and ensure smooth operations.
• Maintain cleanliness and organization of the work area and displays.
• Stock and rotate merchandise, ensuring safety and compliance with policies.

Skills

Customer service

Leadership

Communication

Multi-tasking

Attention to detail

Problem solving

Education

High School Diploma or equivalent

Job description

WinCo Foods in Fort Worth, TX is seeking a Store Clerk to support department operations in grocery or freight, assist the department manager, and provide fast, friendly service to customers.

You will perform clerk, cashier and freight duties, lead by example, handle customer questions, monitor checkout lanes, stock shelves, and maintain clean, safe store areas while following company policies.