Lead Clerk

WinCo Foods; Roy (UT); On-site; USD 17,000 - 22,000; Full time

Job summary

WinCo Foods in Roy, UT is seeking a store clerk to help manage store operations in the grocery department. You will greet customers, answer questions, cashier and stock shelves, and support the department manager in daily tasks.

Qualifications include a High School Diploma or equivalent and strong communication, teamwork, and multitasking skills. The role emphasizes safety and top-notch service in a fast-paced retail environment.

Qualifications

• Strong communication and interpersonal skills to engage customers and colleagues.
• Ability to lead by example in a busy store environment.
• Comfort with multi-tasking across clerk, cashier and freight duties.
• Attention to safety, policies and procedures in a retail setting.
• Ability to read reports and perform basic math for transactions and weights.

Responsibilities

• Welcome, engage and thank customers while delivering friendly service.
• Perform clerk duties in designated department, cashiering and freight stocking.
• Lead customer service efforts and handle requests and complaints.
• Monitor checkout lanes, traffic flow and area coverage for efficiency.
• Keep area clean, organized and compliant with company standards.
• Stock and rotate merchandise; assist with displays and replenishment.
• Assist supervisor and coworkers; communicate effectively about breaks and tasks.

Skills

Customer service

Communication

Leadership

Multi-tasking

Safety awareness

Education

High School Diploma or equivalent

Job description

About Us

Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

About Us

Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Overview

Job Summary

Assist management with the operations of the store by performing clerk duties in the designated department (grocery or freight), leading by example, and assisting the department manager in general department operations as directed. Answer customer questions and complaints in a professional manner and assure all customers receive fast, friendly service. Perform the duties of a grocery clerk, cashier and/or freight stocker in addition to assisting assigned employees in the performance of their tasks as appropriate, including notifying them of their breaks and lunches. Performs other related work.

Typical Duties And Responsibilities

• Seeks opportunities to welcome, engage, serve and thank customers. Maintains and encourages an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
• Provides customer service by performing the duties of a clerk in the designated department (grocery or freight). Refer to Grocery Clerk, Cashier/Checker and/or Freight Stocker job descriptions for complete list of responsibilities.
• Performs a lead role in customer service which may include handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments and answering any questions the customer must have.
• Continuously monitors area activities, including customer traffic flow, coverage of checkout lanes, etc.
• Maintains cleanliness and eye-appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; and cleans work area by mopping, sweeping, taking out garbage, etc.
• Ensures the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
• Monitors arrivals, breaks, lunches and departures of employees in area of responsibility. Communicates with immediate supervisor regularly.
• Assists immediate supervisor as needed or directed.
• Assists clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions.
• May monitor cashier money handling procedures and assists with scan system procedures (i.e. UPC codes not on file, scan pricing errors, etc.).
• May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform cashiering duties, perform other duties as needed or directed.
• Maintains a constant awareness of customer and employee safety.
• Stocks and rotates merchandise in any area of the store as needed.
• Performs other duties as assigned or needed.

Requirements

Education

• High School Diploma or equivalent

Experience

• Communicating clearly and professionally, utilizing excellent verbal, written and inter-personal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, vendors, customers and others.
• Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors and co-workers.
• Applying clear understanding of overall company practices, including in-depth knowledge of polices/procedures, in order to effectively judge and react to customer activity.
• Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
• Conducting visual inspections, reading reports, computer printouts, register and computer screens, etc.
• Perform basic math (add, subtract, multiply and divide) and compute weights and measures.
• Perform primary duties efficiently and accurately with honesty and integrity.
• In Montana and Oregon the minimum age is 18 years old. All other states the minimum age is 21 years old.

Ability To

• Consistently provide world class customer service to internal and external customers.
• Work varied shifts in a 24/7 operation; including night, weekends and holidays.
• Perform all duties described in the appropriate department specific job description (grocery clerk, cashier and/or freight stocker).
• Understand overall company practices through previous experience in designated department (grocery or freight) or equivalent.
• Properly use cleaning chemicals in accordance with manufacture’s guidelines and instructions.
• Properly handle food products per State and County laws, and WinCo standards.
• Reach, lift and maneuver objects of varying dimensions and weights up to 50 lbs. frequently.
• Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.
• Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment and work aides.
• Understand state & federal regulations if certification is needed.
• Perform primary duties efficiently and accurately.

Additional Requirements

• Must meet age requirements listed above.
• Food Handlers Certification (Per State Laws)

Machines And Equipment Operated

• Refer to appropriate department specific job description (grocery clerk, cashier and/or freight stocker) for complete list.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.

EEO/Inclusivity

As the WinCo Foods community continues to grow, our variety of perspectives and wide range of experiences are essential to our strategy and success. We are committed cultivating and celebrating an inclusive environment in which all employees are valued and respected.