Lead, Clerical - Monroe NC

QualDerm Partners; Indiana (PA); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage (Medical

Dental and Vision

Generous 401(k)

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Wellness Plans

Employee Discounts

Referral Bonus Program

Job summary

QualDerm Partners is seeking a Lead, Clerical to supervise front office operations, manage patient check-ins, appointment scheduling, and insurance verifications. The role includes guiding clerical staff, coordinating daily workflow, and collaborating with management to uphold quality and efficiency.

Requirements include a High School Diploma or GED (Associate’s degree preferred) and a minimum of 2 years’ healthcare clerical experience.

Qualifications

• 2+ years clerical or administrative experience in healthcare (dermatology preferred).
• High School Diploma or GED required; an Associate’s degree or higher preferred.
• Experience leading or supervising clerical/front office teams.
• Strong organizational, communication, and interpersonal skills.
• Ability to handle confidential patient information with discretion.
• Proficiency with practice management and EMR systems is a plus.
• Customer service oriented with ability to manage multiple tasks.

Responsibilities

• Supervise and lead front desk staff to deliver exceptional patient service and support daily operations.
• Manage patient registration processes, including accurate insurance verification and data entry.
• Coordinate appointment scheduling to optimize provider time and minimize patient wait times.
• Address patient inquiries professionally and resolve issues promptly.
• Assist with training and mentoring team members, promoting adherence to practice policies and procedures.
• Maintain communication with the Practice Manager regarding operational updates and staff performance.
• Ensure compliance with confidentiality standards and maintain patient privacy.
• Participate in process improvement initiatives to enhance patient access and office efficiency.

Skills

Front office leadership

Customer service

Communication

Organizational skills

Privacy & confidentiality

EMR systems

Education

High School Diploma or GED

Associate's degree preferred

Tools

Practice management software

EMR systems

Job description

QualDerm Partners is proud to be the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations spanning 17 states. We are dedicated to educating, protecting, and caring for your skin, providing comprehensive skin care to help you achieve healthier, more confident skin.

Our mission is to promote skin health awareness through education on skin cancer prevention, risk factors, and the importance of annual skin exams and dermatologic care. We are committed to delivering advanced and accessible dermatologic services across growing communities while fostering a rewarding environment for our providers and staff.

Job Summary:

The Lead, Clerical will oversee front office operations, managing patient check-ins, appointment scheduling, and insurance verifications to ensure smooth and efficient patient experiences. This role involves supervising clerical staff, coordinating daily workflow, and collaborating with management to uphold quality standards and operational effectiveness.

Key Responsibilities:

• Supervise and lead front desk staff to deliver exceptional patient service and support daily operations.

• Manage patient registration processes, including accurate insurance verification and data entry.

• Coordinate appointment scheduling to optimize provider time and minimize patient wait times.

• Address patient inquiries professionally and resolve issues promptly.

• Assist with training and mentoring team members, promoting adherence to practice policies and procedures.

• Maintain communication with the Practice Manager regarding operational updates and staff performance.

• Ensure compliance with confidentiality standards and maintain patient privacy.

• Participate in process improvement initiatives to enhance patient access and office efficiency.

• High School Diploma or GED required; Associate’s degree or higher preferred.

• Minimum of 2 years clerical or administrative experience in a healthcare setting, preferably dermatology.

• Proven experience leading or supervising clerical or front office teams.

• Strong organizational, communication, and interpersonal skills.

• Ability to handle confidential patient information with discretion and integrity.

• Proficiency with practice management and electronic medical record systems is a plus.

• Customer service focused with the ability to manage multiple tasks and priorities effectively.

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.