Lead Cleaner

MaidPro; Elgin (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Flexibility, no nights or weekends

Mileage reimbursement

Health benefits

Friendly and supportive team

Job summary

MaidPro is hiring an Office Assistant in Elgin, IL to support daily office operations and deliver excellent customer service. The role offers promotion opportunities and a friendly team environment.

Responsibilities include coordinating with the office manager, handling client communications, supporting field staff, and maintaining inventories and office standards. This position emphasizes efficiency, reliability, and a positive attitude.

Qualifications

• Excellent customer service skills.
• Reliable transportation.
• Detail-oriented approach to tasks.
• Strong time-management and organizational abilities.
• Positive attitude with ability to motivate others.
• Willing to lift up to 35 lbs and stand for long periods.

Responsibilities

• Provide in-office operational support to the office manager and owner as needed.
• Manage client comment cards and conduct daily reminder calls and quality follow-up calls.
• Support the field cleaning staff by cleaning homes.
• Ensure MaidPro quality standards through first-time and on-time cleans and in-home quality checks.
• Assist with morning dispatch.
• Manage inventory control and supplies, including refilling bottles and maintaining equipment.
• Maintain a clean, welcoming, and professional office environment.
• Continuously seek ways to improve efficiency and quality.

Skills

Customer service

Time management

Organizational skills

Detail-oriented

Motivation

Job description

We are hiring an Office Assistant to assist with daily office operations and provide the highest level of customer service to our customers.

Why work at MaidPro?

Are you a fun person who likes to clean and has aspirations of growing your career into a leadership position? Do you want to build your customer service and office management work experience in a position with promotion opportunities? Here are some other reasons why:

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Benefits:

• Flexibility, no nights or weekends
• Performance-based pay incentives
• Mileage reimbursement
• Health benefits
• Paid Time Off
• Friendly and supportive team environment
• Making clients smile
• Career progression

Daily Responsibilities:

• Provide in-office operational support to the office manager and/or owner as needed.
• Manage client comment cards, conduct daily reminder calls, and quality control follow-up calls.
• Support the field cleaning staff by cleaning homes.
• Ensure that MaidPro quality standards have been met by participating in first-time and on-time cleans, and by performing in-home quality checks and related duties as needed
• Assist with morning dispatch.
• Manage inventory control, including refilling bottles, maintaining cleaning equipment and supplies, daily laundry, and vacuum maintenance, ensuring that supply orders are made as needed.
• Ensure a clean, welcoming, and professional office environment.
• Continuously look for ways to improve efficiency and quality.

Experience and Requirements:

• Excellent customer service skills.
• Reliable transportation.
• Detail-oriented.
• Strong time-management and organizational skills.
• A positive attitude and proven ability to motivate others.
• Strong work ethic.
• Ability to lift up to 35 lbs.
• Ability to stand for long periods of time.
• Willing to work in homes that have pets.

MaidPro franchisees are equal-opportunity employers. Neither MaidPro nor any MaidPro franchisee discriminates, or tolerates discrimination, on the basis of race, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.