Lead Cashier

Guest Services Inc; Lakeland (FL); On-site; USD 36,533,952 - 49,428,288; Full time

Job summary

Guest Services, Inc. in Lakeland, FL, is seeking a capable Cashier to assist with daily cash reporting, deposits, and providing warm, first‑class guest service. You will mentor peers, verify transactions, and keep the register accurate while upholding safety and sanitation standards.

The role requires solid math skills, a professional appearance, and the ability to communicate clearly with guests. You will participate in cash-handling training and thrive in a fast-paced hospitality environment.

Qualifications

• Partial high school education or diploma preferred.
• Strong math skills.
• Excellent sanitation habits.
• Professional appearance.
• Clear English communication with guests.
• Willing to pass cash handling training.
• Ability to report safety issues to management.

Responsibilities

• Assist manager with daily cash reporting and deposits.
• Train and coach other cashiers.
• Identify item costs and record bills quickly.
• Issue receipts and process refunds accurately.
• Greet guests warmly and provide high service standards.
• Maintain cash register accuracy and cleanliness of station.
• Maintain safety awareness and report issues.

Skills

Math skills

Customer service

Cash handling

Professional appearance

Sanitation habits

Communication skills

Problem solving

Education

High School Diploma

Tools

Cash register

Job description

Compensation Amount: 15.00 USD Hourly

Job Summary: Job Description:

ESSENTIAL FUNCTIONS

• Responsible for assisting manager in daily cash reporting, including the preparation of daily deposits.
• Serve as mentor to other Cashiers by training, coaching, and assisting them when needed.
• Identify items and corresponding cost of items and tabulate bills quickly and accurately using cash register, calculator, or other price equipment.
• Issue receipts, refunds, credit, or change due to customers accurately.
• Greet customers with a smile and a friendly attitude; answer all customers’ questions politely; and display excellent customer service in general.
• Maintain cash register and contents within with no discrepancy to register sales figures.
• Maintain clean and orderly cash station area; stock and maintain cash station area with various supplies and products.
• Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS

• Partial High School education; High School Diploma/G.E.D. preferred.
• Strong mathematic Skills.
• Excellent sanitation habits.
• Professional appearance.
• Ability to communicate and attend to guests with the highest standard of service.
• Ability to pass cash handling training.
• Problem sensitivity and the ability to recognize when a problem has occurred and communicate it to management.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place between the front and back of the house.
• Bending and reaching arms above shoulder height occasionally.
• Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Reading and writing work-related documents in English.
• Strong math abilities.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.
• Physical attendance in unit to perform duties.
• Ability to stand for the entire work day.

EQUIPMENT USED

Knowledge of cash register/computer used in unit.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION

We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.