Lead Cashier

Ulta Beauty; Davenport (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in beauty retail is seeking a Lead Cashier to enhance guest experiences and ensure efficient transactions. This role is pivotal in maintaining cashwrap standards, training new cashiers, and driving sales through exceptional service. If you thrive in a vibrant environment and are passionate about beauty, this opportunity offers a chance to contribute to a dynamic team and make a real impact in the lives of beauty enthusiasts. Join a company that values growth, inclusivity, and creativity, and be part of a mission that celebrates beauty in all its forms.

Qualifications

• 2+ years of relevant work experience preferred.
• Proven ability to delegate and problem-solve.
• Knowledge and passion for guest service.

Responsibilities

• Ensure exceptional guest service and maintain cashwrap standards.
• Assist in training new cashiers and cross-training associates.
• Drive loyalty results through guest engagement.

Skills

Customer Service

Cash Handling

Communication Skills

Problem Solving

Team Collaboration

Education

High School Diploma

Tools

Point of Sale System

Apple Devices

Job description

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Overview

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

General Summary & Scope

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross-training of other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle and positively contributes to achieve goals.

Principal Duties & Responsibilities

The LC is a champion of Ulta Beauty’s mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Handle sales, refunds, and exchanges courteously.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

People

• Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
• Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed.
• Stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about their ingredients and benefits to better serve guests.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates to do the same, and create excitement and accountability to individual and store credit and loyalty goals.
• Assist in training new cashiers and cross-training other associates in cashiering.
• Engage and influence peers to achieve peak productivity and performance.
• Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience, and follow Ulta Beauty’s systems’ prompts.
• Participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Collaborate with managers and associates throughout the store to help grow the business.

Process

• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to Ulta Beauty’s dress code.
• Ensure the completion of all transactions, including guest returns and associate transactions, and the proper control of all cash and media at the cashwrap according to company policies and procedures.
• Complete select register open and close functions as directed by the manager on duty.
• Maintain outstanding store standards and overall store cleanliness throughout the store, including at the cashwrap, on the salesfloor, and in the restrooms, backroom, and break area.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
• Execute other operational tasks as directed.

Job Qualifications

Education

• High school diploma is preferred.

Experience

• 2 years of relevant work experience or an equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Knowledge and passion for guest service and selling.
• Experience addressing guest concerns and questions promptly and professionally.
• Experience exceeding sales goals and training new hires.

Skills

• Proficient with basic technology (e.g., Point of Sale system and Apple devices).
• Excellent written and verbal communication.
• Strong collaboration and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships.
• React under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.

Special Position Requirements

• Work a flexible schedule including days, evenings, weekends, and holidays.
• The role of Lead Cashier cannot be held by a minor. Must be 18 years or older.

Working Conditions

• Continuous mobility throughout the store during shift, including twisting.
• Frequent bending, pulling, pushing, crouching, stooping, twisting, and reaching during shift.
• Frequent lifting and/or moving up to 25 lbs. during shift.
• Continuous coordination and manipulation of objects during shift.

If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process to determine a reasonable accommodation.

Ulta Beauty is an Equal Opportunity employer, encouraging applicants from underrepresented backgrounds. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, disability, or other protected statuses.

About Ulta Beauty

Ulta Beauty is the largest North American beauty retailer, offering cosmetics, fragrance, skin care, hair care, and salon services. We bring possibilities to life through a wide range of products and services, including our private label and full-service salons.

We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.