Lead Cashier

Family-Farm-and-Hom; Brunswick (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Family Farm and Home is hiring at our Brunswick, OH location for cashier roles. The cashier will provide outstanding customer service, process sales efficiently, and maintain a welcoming register area. Team members support store operations while following safety and merchandising standards.

The Lead Cashier role includes training new cashiers and overseeing daily cash control, with emphasis on accuracy, customer satisfaction, and smooth store operations.

Qualifications

• Great customer service and ability to greet customers professionally.
• Able to process sales quickly and accurately.
• Strong communication with customers and team members.
• Organizational skills and attention to detail for register operations.

Responsibilities

• Greet customers and assist at checkout.
• Process receipts, refunds, and changes accurately.
• Maintain clean, orderly register area and follow SOPs.
• Assist in closing duties and upsell Family Farm and Home programs.

Skills

Customer service

Cash handling

Communication

Multi-tasking

Attention to detail

Tools

Cash register system

Basic computer skills

Job description

Family Farm and Home is a family owned and operated company based out of Michigan. Our first stores opened their doors in April 2002. Currently we operate 71 retail locations in Michigan, Indiana, Ohio, Maryland and Pennsylvania . We cater to our customers' needs by supplying a wide variety of products in departments such as tools, hardware, automotive, pet, work and casual clothing, footwear, farm supplies, horse and livestock feed, bird food, lawn and garden, and alternative heating.Here at Family Farm and Home, our outstanding team members are dedicated to providing incredible product values and exceptional customer service to all customers. Because of this commitment, Family Farm and Home has experienced rapid growth on all levels. Our continued growth in the future is limitless due to our devoted staff and constantly growing group of loyal customers. Are YOU ready to join the FFH Family?A cashier must provide outstanding customer service while processing sales quickly, accurately and efficiently. They will need to understand all payment related operations and be able to perform these tasks with concentration and dedication. Cashiers will need to be well versed with the standard operating procedures and execute their duties under the guidance of a lead cashier.Essential Duties and Responsibilities, Include but are not limited to:A.Executes daily operational goals and priorities assigned by store managementB.Greets customers as they enter/exit the storeC.Maintains clean and orderly register areaD.Issues receipts, refunds, credits or changes due to customersE.Ensures that goods are packed and handed to the customers at checkoutF.Interacts with store customers in a pleasant and positive mannerG.Reports any inconsistencies to head cashier/managementH.Completes all tasks assigned by management or head cashierI.Solicits customers to sign up for Family Farm and Home Programs, i.e. loyalty program, extended warranties, financing and item of the month.J.Answering phone callsK.Uphold merchandising, store cleanliness and safety standards.L.Assist in the completion of store closing duties.M.Contributes to a positive working environment for all team members.N.All other duties as assigned by store management or company official.Lead Cashier- This role will assume all basic cashier duties above plus the addition of the following duties:A.Assist in interviewing process for new team members as well as providing training to new cashiersB.Monitor and oversee work of cashiers on a day to day basisC.Maintain and balance cash control log book, cash drawers, coupon reconciliation and cash over/short logD.Responsible for achieving passing scores on corporate store cashiering auditsE.Maintain cleanliness of the cash office and cash register areasF.Communicate with management on unresolved cash discrepanciesCashier Requirements:A Family Farm and Home cashier must be able to work a flexible schedule including weekends, evenings, and holidays. Successful cashiers at Family Farm and Home will be committed to excellent service and customer satisfaction. Cashiers will need to be able to communicate clearly and effectively with all customers as well as other team members. They must have organizational skills, pay attention to detail, and be able to multi-task. Cashiers will process information and/or merchandise through the cash register system. They need to have knowledge of basic computer systems. Cashiers must be able to stand for extended periods of time as well as be able to reach, bend, twist, kneel, and lift up to 50lbs.At Family Farm and Home it is our mission to build a family dedicated to providing exceptional service, products, and prices, focused on fulfilling the lifestyle needs of our customers who aspire to live, work, and grow like we do.