Lead Case Manager — Night Shift, Homeless Services

Socket.dev; San Francisco (CA); On-site; USD 75,000 - 105,000; Full time

Job summary

GLIDE in San Francisco seeks a Supervising Case Manager to lead 1–3 Case Managers and oversee shift operations across San Francisco neighborhoods, including hotline functions, client supplies, and funds management.

The role focuses on mobile and onsite services, developing individual care plans, coordinating wraparound services, transporting clients, and assisting with shelter, housing, and health services to advance housing stability for about 20–25 clients at various stages.

Qualifications

• Bachelor’s degree in social work, public health or related field; 2+ years in outreach and case management for high-risk populations.
• Experience with stabilization, shelter, housing, and SUD treatment centers.
• De-escalation, motivational interviewing, overdose reversal, data collection and case notes training.
• Street-based outreach in urban settings and homeless encampments.
• Ability to document case notes and data to professional standards.
• Ability to collaborate across Glide programs and public agencies in the Bay Area.
• Ability to engage clients with motivational interviewing and trauma-informed approaches.
• Strong communication and public speaking skills.

Responsibilities

• Oversee 24/7 shift operations and staff supervision for Journey Home.
• Provide direct supervision and performance management for 1–3 Case Managers.
• Verify relocations and reunifications for safety and documentation.
• Safeguard client supplies, vouchers, and other valuables; conduct inventories.
• Lead shift briefings, trainings, and team meetings; support staff development.
• Oversee hotline response, triage, dispatch, and documentation; monitor KPIs.
• Ensure compliance with safety protocols; serve as lead driver when needed.
• Build relationships with CBOs, city agencies, and GLIDE programs.
• Engage individuals experiencing homelessness; connect to shelter and wraparound services.
• Document 50–60 active clients per case manager; submit timely reports.
• Transport clients to appointments and manage resources with integrity.
• Uphold HIPAA, confidentiality, and public communication guidelines.

Skills

De-escalation

Motivational interviewing

Overdose reversal

Data collection

Case notes

Outreach

Education

Bachelor’s degree in social work or related field

Job description

GLIDE in San Francisco seeks a Supervising Case Manager to lead 1–3 Case Managers and oversee shift operations across San Francisco neighborhoods, including hotline functions, client supplies, and funds management.

The role focuses on mobile and onsite services, developing individual care plans, coordinating wraparound services, transporting clients, and assisting with shelter, housing, and health services to advance housing stability for about 20–25 clients at various stages.